When are you going to have an internal investigation at least 'Shout'. Your service is doing more harm than good. Don't you get it .. stop replying with stupid generic empty apologies. You are playi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
"We're responding to lots of texters so it's taking longer than we'd like to reach you" - apparently that's been the case for 3 days. If there's 3 days worth of texters in the queue before me, I feel... Toon meer
Bedrijf heeft geantwoord
DO NOT CONTACT THESE PEOPLE, ESPECIALLY IF YOU ARE IN MENTAL HEALTH NEED. THEY ARE DANGEROUSLY INCOMPETENT AND MORE LIKELY TO CAUSE YOUR DEATH THAN TO HELP! UPDATE regarding their reply: Like... Toon meer
Bedrijf heeft geantwoord
I am at a desperate low ebb in my life and I thought this would help. I tried twice and waited over 90 minutes in total without being connected. This service needs to do so much better. Who knows I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Contactgegevens
Verenigd Koninkrijk
- info@giveusashout.org
- giveusashout.org
1,2
Zeer slecht
553 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Long wait, robotic and generic answers. Left feeling worse .
Long wait (2 hours) which would be fine if they were helpful - but updated googles estimated ‘5 minute response’.
Sent automated links’s to resources and other crisis lines that did not work.
Robotic and generic copy and paste one line responses
Sounds like they send the same response to everyone
Asked no follow up questions or attempted to engage in further conversation.
Ended the chat because I didn’t reply for 7 minutes - after 4 minutes sent 4 follow up messages asking if I was still there. Hard to reply quickly when you’re in crisis and in tears and trying to put the words together.
Left feeling far worse.
Absolutely shocking.
9 april 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello HRAM,
Thanks for taking the time to review our service.
We're sorry you felt unsupported and would like to know more so we can look into this and make changes where necessary.
We would be grateful if you could email info@giveusashout.org quoting reference code SD73305 and a member of the team will be in touch.
Kind regards,
The Team at Shout
Even their bot blanks you
Still waiting for a response. I appreciate people are busy, but the first response is from a bot, are they off sick, or on lunch break? Even the bot doesn't reply!
Update google, it doesn't take 5 minutes to get a response.
People in crisis need help, not a lesson in patience - the NHS gives us that one ad nauseum already
8 april 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Just me,
Thank you for sharing your experience.
Our system sends automated messages which include our terms and conditions. If you receive this then you are in line to be answered by our team. If there's a long wait as can happen at moments of particular demand or when other services may not be available our system may share other links while you wait.
We know how incredibly hard it is to wait for support. We do reach everyone eventually and are working hard to support more people and reach them sooner.
All the best,
The Team at Shout
A disgraceful service
A disgraceful service. Such bland, dry and robotic responses. Awfully long waiting times before someone picks up. I had to text multiple times to confirm that the person was not a bot. Very unhelpful. Horrendous service. This should not be allowed to continue. Do not use this service if you are in crisis.
23 maart 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Em,
Thanks for your feedback.
We're sorry you didn't feel you made a connection to any of our volunteers - We don't use AI or bots to reply and after our automated messages you are speaking to a real person.
We sincerely hope you'll consider giving us another try.
The Team at Shout
didn’t bother responding. Why would this help someone in distress already?
Reached out 4 hours ago and they still haven’t connected me with anybody. I’ve not opened up and spoke about how I’ve felt for 5 years and decided to try it again. I struggle to read the company’s responses to the negative reviews as you fail to improve your service, hire more people both volunteers and paid employees to help with the volume of messages you receive as you clearly ain’t coping. Has the audacity to tell me they are quieter during the day so reach out then Ah yes because that's the whole point of contacting a helpline isn't it? You're FINE with waiting? Looks like you have to say I’m gonna off myself right now to get some kind of response… if you’re lucky to catch someone that quick. You should be ashamed of yourself. Sort it out or simply shut down.
21 maart 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Maisie,
Thanks for leaving a review.
We're sorry you had to wait so long. Having held your feelings in for such a long time only to face a further wait to be connected to someone when you feel ready to talk things over, is extremely difficult and we understand.
As a charitable service free 24/7 to anyone in the UK there are times when it's taking longer for us to reach people than we would want.
We continue to look for for ways to reach people sooner and hope you'll feel able to give us another try.
All the best,
The Team at Shout
Really really odd experience
Really really odd experience
Basically told them I want out of life as I don't enjoy it and didn't opt in etc, so I just want to go.. the 3 questions I got asked were
"How do you plan to end your life?"
"Do you have the tools there to end your life via your preferred methods?"
And "what is it that you have next to you to do it?" I get that they have to watch for safety but wow haha
21 maart 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Barry,
Thank you for your review.
It takes immense courage to text in and share your feelings - We take the safety of those who use our service seriously and may ask questions to help our volunteers and clinical supervisors judge imminent risk.
If your life is ever at risk please call 999/111.
We hope you'll try us again,
The Team at Shout
Dont waste your battery
Its an utter piss take. It advertises itself as a helpline, but really its a sympathetic ear. Im needing actual HELP for my distress and dysphoria, where im responded with "i understand. That must be hard." Well no you dont understand and yes it is hard. Can you help or are you just going to evaluate it??
21 maart 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Teddy,
Thanks for taking the time to review your experience.
We're sorry you didn't find your conversation helpful. Our volunteers are trained to listen and understand but are not medical experts. We aim, over the course of a conversation, to help you reach a calm and safe place, with a plan of how to support yourself going forwards.
Your volunteer also may offer links to other forms of outside support and resources to explore once the conversation ends.
We hope you receive the support you seek and deserve,
The Team at Shout
1 hour+ wait times
I’ve tried multiple times to contact them as I prefer texting over talking to someone about my mental health. Every time has been over an hour wait before I just give up. They say that they’re experiencing high traffic but if that’s the case then shouldn’t they at least hire more people
11 maart 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Redford,
Thank you for sharing your experience in this review.
We're sorry to hear about your wait times - It's immensely difficult to hold for support when it's desperately needed and we understand your frustration.
We are constantly looking for ways to support people more effectively and reach people sooner.
Thanks again for your feedback.
All the best,
The Team at Shout
Lacking in compassion.
I used this service when I was in the depths of complete and utter despair after I found out that my girlfriend of 10 years had been cheating on me. I just wanted to die, I also have a long history of severe depression and anxiety and also have a personality disorder. The conversation was fairly decent to start off with, but when I explained that I had no family or friends to turn to, they said there was nothing they could do. Whilst I understand that there is no magic pill to change someone's life, saying that there is nothing they could do and then abruptly ending the conversation is the last thing you should say to a suicidal person. I ended up taking myself to A&E at my local hospital and they said they couldn't help either! All I required was something to calm me down.
The way people are treated with mental health issues by some of these organisations is an absolute disgrace!!
20 maart 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello,
Thank you for taking the time to leave a review of your experience.
We're very sorry to hear that you didn't receive the support you were seeking when you texted us at a very difficult and vulnerable time.
Our aim is to guide and support people to find their own next steps over the course of a conversation lasting around 45-50 minutes and, throughout this time, feeling heard and understood by our trained Shout Volunteers.
We would like to know more so we can look into this and see what happened. If you are amenable to this then please reach out to info@giveusashout.org quoting the reference SD-72833 and a member of team will be in touch.
Kindest regards,
The Team at Shout
What a load of BS
What a load of BS - You have to wait and wait and wait - its not for me.
3 maart 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello J,
Thank you for taking the time to share your experience.
We're sorry you had to wait so long when reaching out to us.
Once you receive our automated messages then you are in line to be connected to a volunteer but at times of peak demand or overnight this may be much longer than we would wish.
We know it can be incredibly tough waiting for support but we hope you'll give us another try.
Kind regards,
The Team at Shout
The worst experience ever
The worst experience ever. All they do is apologise, give you links…. Hopeless
I felt even worse after chatting, you are hopeless
2 maart 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Mrs Spicer,
We're grateful for you taking the time to leave a review but sorry to hear you didn't receive the support you were seeking when you reached out to us recently.
Our aim is for people to feel supported and listened to and we would like to understand what happened so we can make positive changes and encourage you to try us again. Please reach out to info@giveusashout.org quoting reference SD-72693 and a member of the team will be in touch.
Kind regards,
The Team at Shout
This is the second time I have tried to…
This is the second time I have tried to use this service when I have been in significant need. I have waited 1.5 hours before I decided to text Stop as I couldn’t face waiting anymore. I totally appreciate this is a charity. However I think it is wholly unsafe.
21 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello J K,
Thank you for taking the time to review our service.
We are sorry you had to endure a long wait and eventually texted STOP.
Especially at times of high demand when other service may not be available our wait times can be longer than we would wish.
If people feel unable to keep safe we ask them to call 999 or 111 for immediate support.
We appreciate your feedback and do hope you'll give us another try.
Kindest regards,
The Team at Shout
No space to open up
I had a chat with an agent yesterday who seemed rushed to give me solutions so id go away she didnt give me time to open up about how I was feeling and made me seem like I was just another number. I really needed someone to listen to me and instead she ended the chat thinking cause she had sent me an app to download that would solve all my problems. I felt like i was a burden and she had better things to do not one bit supported.
14 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Orla,
Thank you for taking the time to share your experience.
We aim for volunteers to allow time for people to share how they are feeling over the course of around 45 minutes and work towards positive next steps, possibly with the aid of other links to support if agreed.
We're sorry this conversation left you feeling unacknowledged and unsupported - your emotions are important and we would like to understand what happened with the aim of improving our service and encouraging you to try us again.
If you're happy for us to do this please email info@giveusashout.org with the subject line SD-72430 and a member of the team will be in touch.
All the best,
The Team at Shout
Please do not use this service
its absolutely shocking that this service is even advertised to people going through crisis. responses are robotic and extremely impersonal. the wait between each message is around 5 minutes. they dont ask you questions. I waited an hour to talk to someone and they sent around 9 messages before the convo was over. Ive left feeling even worse than before. Im really sorry to anyone who used this service, and I'm slightly concerned that this is even promoted at all by anyone.
13 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Rosie,
Thank you for taking the time to leave a review.
We're sorry this conversation left you feeling unsupported and we would like to look into it to see if improvements can be made and we can gain your trust in our service.
If this is something you're open to then please email info@giveusashout.org with the subject line SD-72396 and a member of the team will be in touch.
All the best,
The Team at Shout
Minus one star
Only giving the service one as it is the lowest review you can give it. I find this service shocking. I have been recommended to use this service by many health care professionals but the service in its self is insane. Not only does the messages not deliver meaning I have to use another device, I have been waiting for hours on end. I understand how many people must use this service but it should accommodate people not leave those to just sit and suffer. I struggle with speaking on the phone due to anxiety and when I was informed of this site I was excited to try it. Unfortunately, the service feels robotic and insensitive. It doesn’t help and doesn’t accommodate my needs. It is disappointing that this website is recommended widely by professionals but has such a bad reputation. I don’t think I will bother again.
13 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Daz,
Thank you for taking the time to write this review and we're sorry that our service hasn't provided the support you require.
If your messages are not delivering then this may be an issue with your phone or network so please check out our FAQ section titled 'What mobile phone networks can I text Shout from?' for more information.
https://giveusashout.org/about-us/faq/
All the best and we hope you'll give us another chance.
The Team at Shout
Too long
Waited 3 hours and no one replied. Just kept getting "someone will be with you shortly."
11 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Diane,
Thank you for leaving this review.
We know how distressing it can be to wait for help. We do reach everyone eventually and any automated messages you receive before that time aim to reassure you that you are in line to be connected and may have links to other support.
We are constantly striving to find ways to reach people sooner and support them more effectively.
We hope you'll try us again,
The Team at Shout
Is this a bot? Or are volunteers trained to be comfused and not talk properly?
Many people chat in this service experienced that as a emotional support hotline, they do not care and help. But they only trained to listen to problem and provided resources. Of course I do underatand some people misconcept this support as if volunteer can solve problem which they do not. As volunteers can only listen and provide resources. As part of this mindset, how does it help people move foward in life if most consumer thinks that it is robotic, or thinking that volunteers are trained to talk poorly and give scenario which is not real or make sence in a real world. Honestly I have no idea.
9 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Okie,
Thank you for your review.
You are indeed right that our aim is not to fix specific problems but by sitting alongside people in their worry and distress and giving them time to talk and be heard, it can help direct them to the next step in their journey feeling empowered. This may include sharing some curated resources if they wish.
We're sorry if people feel our trained volunteers are robotic - We may ask similar questions when it comes to ensuring people's safety but volunteers are encouraged to find their own voice and words to aid rapport and build connection.
All the best,
The Team at Shot
inappropriate and insensitive messages
At a time when you need support they are not supportive and send messages inappropriately and insensitively, literally received a message saying “end your life, take care” this was one of 5 messages received with the above message been the top message on my home screen.
7 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Martin,
Thanks for your review.
it looks like you've reached out to us separately so we can look further into this and a team member will be in touch shortly.
Kind regards,
The Team at Shout
Like many other reviews here.
Like many other reviews here.. I've had a terrible experience with Shout. The first four times I've tried to connect with them, I've been left on hold for several hours (on one occasion 6 hours) before someone appears. I have kids, so couldn't just be staring at my phone for 6 hours waiting for someone to answer..so every time they would end the chat after waiting maybe ten mins. The one time I've actually spoken to someone, it felt like generic copy and paste responses that were nothing to do with what I was saying.
Awful..
7 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Molly,
Thank you for taking the time to review your experience.
We're sorry you've been left waiting so long to be connected. Shout can get so busy that on occasion, especially when other services may not be avilable, our wait times can be several hours but we are constantly looking to reduce this.
It sounds like the time you did have a conversation, you didn't feel a connection with your volunteer. Our aim is for people to feel understood and heard over the course of around 45 minutes and we would invite you to give us another chance.
Kind regards,
The Team at Shout
Dreadful experience
Dreadful experience. Waiting hours for a response and then the operative tried to keep ending my conversation if I didnt reply immediately. No real help just sent me a pdf with some things, like go for a walk, to make me feel happier. Left more upset/angry after using this service.
3 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Berale,
Thanks for putting aside time to review your experience.
We're sorry you didn't feel your conversation was helpful to you - We aim for conversations to last around 45 minutes allowing ample time for back and forth chat. If the volunteer doesn't hear from someone after a few minutes they may check in to ensure you are OK to continue as some people may have found the support they needed or have been distracted.
Our volunteers are asked to share info about any resouces offered so that people don't receive something that isn't useful and shouldn't send them unless agreed.
While this was not the experience you hoped for we truly hope you'll try us again.
All the best,
The Team at Shout
I would love to give zero stars
I would love to give zero stars. I contacted twice this week, both times I didn’t get a response for 7+ hours. The bot messages sent in the mean time encourage you to end the conversation? I’m not well and slipping back in to the red alerts of my care plan and the person who finally messaged just said “awh we can see your struggling” and then because it was 6:30am by this point and I had fallen asleep waiting, they asked “is now not a good time to talk?” Funnily enough no it’s not, I might be struggling but that doesn’t mean a gal can’t fall asleep. Useless. I used this when I was in crisis as well, a couple years ago, as I was told by health care professionals it was helpful for when I couldn’t contact my carers. Was it helpful? No, because I had the exact same experience I’ve had this time, I thought I would give the benefit of the doubt, but what was the point as it didn’t benefit me one bit. Don’t use they’re useless.
3 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello nld,
Thank you for taking the time to write this review.
We're sorry you had to wait so long to be connected recently when you needed support. There are times, particulaly overnight when people may be asleep by the time they are connected and our volunteers will check in before closing the conversation and inviting them to try us again, as some people may still be awake.
We hope you'll give us another try - Your voice deserves to be heard and we would like you to have the chance of speaking with one of our trained volunteers when you're struggling.
Thank you for your feedback. We are always looking for ways to support people better and reach them sooner.
Kind regards,
The Team at Shout
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