"We're responding to lots of texters so it's taking longer than we'd like to reach you" - apparently that's been the case for 3 days. If there's 3 days worth of texters in the queue before me, I feel... Toon meer
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When are you going to have an internal investigation at least 'Shout'. Your service is doing more harm than good. Don't you get it .. stop replying with stupid generic empty apologies. You are playi... Toon meer
DO NOT CONTACT THESE PEOPLE, ESPECIALLY IF YOU ARE IN MENTAL HEALTH NEED. THEY ARE DANGEROUSLY INCOMPETENT AND MORE LIKELY TO CAUSE YOUR DEATH THAN TO HELP! UPDATE regarding their reply: Like... Toon meer
Bedrijf heeft geantwoord
I am at a desperate low ebb in my life and I thought this would help. I tried twice and waited over 90 minutes in total without being connected. This service needs to do so much better. Who knows I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Contactgegevens
Verenigd Koninkrijk
- info@giveusashout.org
- giveusashout.org
1,2
Zeer slecht
553 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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Worst hotline experience ever
I have suicidal ideation and when I have these moments I call/text a hotline last night I chose SHOUT as I sometimes do but then I am put to the dumbest person ever here’s how the conversation went
Me: I've had the shittyist day and l am two seconds away from hanging myself
Beth(the hotline worker): Hi there, I'm beth. I'm here with you for the next 45 minutes or so,l just want to check if you have access to what you need to hang yourself?
Me: yes
Beth: can you share what you have with me please?
Me: *says what I have*
Beth: Thank you for sharing with me, and can just check if you have a specific time or date in mind for this plan to hang yourself so I can
understand your safety better? (After I had told her I was planning on doing it in two seconds)
Me: Tonight are you dumb?
Beth: It just allows me to understand what you are going through better and support you as best as I can. Can you put this yarn out of sight whilst we chat
so we can talk together in a safe space
Me: No
Beth: I just want to let you know this is
confidential which means we won't share information unless you're at risk of seriously harming yourself or
being harmed by someone else. In that case, we may need to share this with emergency or social services, to help keep you safe but I'd let you know if that needed to happen, does that make sense?
Now I stop talking to her I’m starting to calm down when 3 hours after this I hear on my door and window
BANG BANG BANG
I am a minor and terrified it wakes my dad up he asks me what if going on I say I don’t know he then opens the door and it’s the police
Beth did not tell me she was calling the police and the police officers were not necessary as this was a lapse
This is the worst experience I have ever had with a hotline I can not believe this and I am still shaken I would give this zero stars if I could
21 augustus 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Hannah,
Thank you for taking the time to reach out with this review and for sharing your experience at what was clearly an immensely upsetting time for you.
The safety of those who text into Shout is vital and we would like to know more so we can look into this and understand more fully what happened.
Please reach out to info@giveusashout.org quoting reference SD74598 and a member of the team will be in touch.
Kind regards,
The Team at Shout
It's AI all scripted fake and…
It's AI all scripted fake and insensitive. They ignore your messages and just disconnect you. They don't use normal language it's just like they copy paste scripted phrases in the chat.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Louise,
Thank you for sharing your thoughts in this review.
While some initial messages are automated when you text in, such as our terms and condition and links to other support in the case of a longer wait, once you are connected you will be speaking to a real person. We're sorry this has felt scripted and fake. Our aim is for people to feel heard and understood.
While they are all trained alike we encourage people to find their own voice which aids the natural flow of conversation.
We would like to look into these conversations you found to be insensitive and where you were disconnected to see if we can make improvements. If you're happy for us to do this please email info@giveusashout.org quoting reference SD75364 and a team member will be in touch.
In the meantime we hope you'll try us again.
The Team at Shout.
Absolutely not to be trusted
Absolutely not to be trusted. Just the mere mention of suicidal thoughts and volunteers are instructed to call the Police, as i discovered. Text and trust them at your peril. They'll call cops on you. You have been warned
15 augustus 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Marc,
We appreciate you sharing your experience.
All our responders are overseen by a clinical supervisor who will ultimately make a decision to seek outside support and sending help is always a last resort when a person feels unable to keep safe and is deemed in immediate danger. Experiencing suicidal thoughts alone, as distressing as these can undoubtedly be, would not trigger us sharing information with authorities.
Many people will share their darkest feelings with us and these may include thoughts of suicide our primary aim is to help guide them to a place of calm with a plan of helpful next steps.
Kind regards,
The Team at Shout
I’ve been waiting over 2 hours for a…
I’ve been waiting over 2 hours for a response and still not got one for this to be a guaranteed 5 minute wait it’s a joke if I wanted to wait all night for some help I would of sat in st James hospital all night
12 augustus 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Mirren,
Thank you for your review.
We're sorry to hear you have been kept waiting. We aim to reach people within around 30 minutes but at moments of high demand and especially overnight this may take longer.
We will be training new volunteers to help out at busy times with the intention of reaching people sooner.
Kind regards,
The Team at Shout
Stupid
the amount of times i texted this helpline when i was at my worst moments and got replies HOURS later at like 4 or 5am in the morning? do you think im still gonna be there to answer late at that time? useless asf
10 augustus 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello May,
Thank you for writing this review.
It's true that at times, in particular when other options may be limited or it can be hard to rely on our normal coping skills such as overnight, that our service can face higher demand and this in turn can lead to longer wait times.
We are looking to improve wait times at our moments of peak demand and hope you'll give us another try.
All the best,
The Team at Shout.
I would give zero stars if I could!
I would give zero stars if I could!
This is just a bot. It keeps saying the same phrases/questions over and over. When you do get to speak to someone, they take ages for them to get back to you and the text are in the wrong order. They also end the conversation whenever they want, even if you have only just started talking/texting. I know it’s a charity,however, you have people live in your hands potentially! You have to do that risk assessment from the start. If you can’t take that responsibility on, don’t do it!!?
17 juli 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Stuart,
Thanks for sharing your thoughts in this review.
After texting SHOUT you will receive some automated messges with more info as well as our terms and conditions but once you are connected you will be speaking to a real person for the length of your conversation.
The safety of those who text in to us is a primary concern and responders are trained to explore risk where present. They are also overseen by a team of clinical supervisors who can advise and support if necessary.
Thank you for your feedback and we hope you'll give us another chance when you struggling and need to talk.
All the best,
The Team at Shout
Don't use this service
This a service for support in a crisis I suffer with mental health issues and needed someone to talk to. Twice I've tried talking to people and was kept waiting for ages at the time I was feeling suicidal but luckily I focused on my partner
30 juli 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Raymond,
Thank you for taking the time to review your experience.
We're sorry that you were kept waiting when you needed to talk. While we do reach everyone eventually, at times the wait can be much longer than we would wish.
We would advise anyone struggling to keep safe to contact 999/111 or visit their local A&E.
We're glad to hear you managed to find a healhy focus and stay safe but we hope you'll try us again if you need to talk.
All the best,
The Team at Shout
Absolutely embarassing service for some…
Absolutely embarassing service for someone who is in crisis. Responses are very generic and the advice is a list of things to do including: sell your books on amazon, learn how to make a quilt, read about politics!? How is that supposed to help anyone that is having a mental breakdown. It made me feel so hopeless and so dismissed.
20 juli 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Iga,
We appreciate you sharing your experience.
We're sorry you felt unsupported and dismissed when you needed support. We aim to avoid advice giving for just such a reason, but instead guide people to look at what might be a positive next step for them or a useful distraction based on interests they've expressed.
We would like to look into this to understand better what happened. If you would be happy for us to do this then please email info@giveusashout.org quoting reference SD74924 and a member of the team will be in touch.
All the best,
The Team at Shout
I did not realize they had a review…
I did not realize they had a review section but they are a joke. I have severe anxiety and cannot always do talking on a phone I'm going through so much these past few years & was recommended Shout a few times. I reached out last year when I was about ready to end my life and I was told Im texting too many problems at once and to start with one. Felt so unfriendly already then I did write about one. And well.. its a year later and nobody responded back ever to me. Mental health is in a serious crisis right now and you'll end up causing deaths being so uncaring and crap. Never again it's hell out here for people. Do better.
24 juli 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Nicole,
Thanks for sharing your thoughts in this review.
We're sorry your first experience wasn't the positive one you deserved - It's understandable that people may present with more than one struggle. It's often one issue on top of another that means we reach breaking point, but we may ask people to focus on a particular issue for their conversation or look at what, if anything, triggered their call to us.
You're not alone in finding texting easier and more convenient but our service works as a single back-and-forth chat lasting around 45 minutes, we are unable to follow-up with people due to the nature of our service.
We would like to think you'll try us again when you need to talk. It's great to hear that you were recommended our service more than once but we would like the opportunity to give you the support you seek.
All the best,
The Team at Shout
Used to be better
Used to be better. I remember one volunteer who was a good listener back in 2024 and I felt heard. However now waiting times can take up to more than 3 hours and I often get told by the volunteers that they have self-help resources, which feels as if they’re turning me away. It is also a common theme for volunteers to point out that I’m seeking practical advice or “this platform is more for mental health needs” when certain events have actually affected me emotionally e.g. cause feelings of anxiety. I understand because now more people are using the service, the responses might not be perfect but I genuinely recommend calling Samaritans instead if something is really troubling you.
19 juli 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Lily,
Thank you for taking the time to write this review.
We are sorry to hear that you feel your experiencing of taking support from Shout isn't up to the same standard which you received in 2024.
We aim for people to feel heard and listened to during a back-and-forth conversation lasting around 45 minutes. We aim not to give advice but instead empower people via gentle questioning, to arrive at the next best step for them.
There are other support services available and while we truly hope you'll give us another try, we hope you find the best support for you, whatever the source.
All the best,
The Team at Shout
Terrible
Terrible, didn’t help at all. Kept me waiting for hours, not very empathetic and felt very patronised
19 juli 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Rebecca,
Thank you for sharing your experience of our service.
We're sorry that there can be a long wait for a conversation at times.
Our automated messages may give links to alternative support but we do reach everyone eventually.
We'd like you to try us again when you next need to talk but if you'd like us to look into the conversation you had with us that felt patronising and lacking empathy please write to info@giveusashout.org quoting reference SD74868 and a member of hee team will be in touch.
All the best,
The Team at Shout
Don’t bother absolutely useless.
Don’t bother absolutely useless.
17 juli 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Allan,
Thank you for your review.
We're sorry we were unable to give you the support you were seeking.
We hope you'll give us another chance but here is a list of other support services that we hope you'll find useful.
https://giveusashout.org/get-help/other-options-support/
All the best,
The Team at Shout
Please do not use this service if you…
Please do not use this service if you are in crisis. Go straight to NHS 111 and press 2. The wait times for SHOUT are dangerously long - and if you do get through to someone the time between responses is 5 minutes plus. You deserve real help - contact NHS or Samaritans.
Note the arse covering response below. Is that who you want to talk to in your hour of need?
13 juli 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello RDS,
Thanks for your feedback in this review.
It's true that at times people will wait longer than we would like and this can be immensely frustrating when you're needing support.
We would always advise anyone who feels unsafe to call 999 or 111 option 2 for immediate help. Some people will choose Shout over the emergency services as they find that connecting and sharing can bring them to a calmer state but people's safety is a priority.
Our responders are here to listen, understand and explore your feelings and thoughts during a back-and-forth conversation lasting around 45 minutes, before looking at what the ideal next step might be. We ask them to take the time to fully read and understand messages before responding but we expect that response times would be appropriate.
Kind regards,
The Team at Shout
Antwoord van Shout 85258
Hello Libby,
Thank you for sharing your feedback.
We wish you all the best,
The Team at Shout.
Rubbish in personal service
Rubbish in personal service. I spilled my desperation thoughts & all I got was yet another automated reply & kept waiting in a queue 🤬 & wish I had read reviews before I texted them! AVOID and if your struggling I feel for you and hope you get better soon 🙏🫂
25 juni 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Kevin,
Thank you for taking the time to leave a review.
To be kept waiting for support is extremely hard and we're sorry we were unable to reach you sooner. Our service is free to anyone in the UK and at times it takes longer than we would wish to be connected to a responder.
We sincerely hope you'll give us another chance when you next need to talk.
All the best,
The Team at Shout.
I'm at my wits end my mental health is…
I'm at my wits end my mental health is so bad so early this morning I decided to finally text the number the first 2 messages came really quickly. But all in all I've been waiting for 5 hours to be put through to someone. You need more volunteers so people aren't waiting for so long and maybe also allow the conversations to be left open for a day.
19 juni 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Amber,
Thank you for taking the time to share your experience.
Waiting for help can be immensely difficult and we're sorry this is something you've had to endure. While we do reach everyone eventually, it can take longer than we would like at peak times of demand and when other services may not be available. Our automated messages may point to alternative support while you wait.
Thank you for your feedback and suggestions and we hope you'l try us again.
Kind regards,
The Team at Shout
pointless
you will be waiting so long you’ll literally not want to kill yourself anymore
19 juni 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Jessica,
Thank you for sharing your thoughts on your experience. Waiting for help can be extremely hard.
Our aim is to reach people within 30 minutes and our automated messages may direct people to extra support while waiting.
If anyone feels unsafe or requires immediate help we ask them to contact 999/111 or their nearest A&E.
We hope you'll try us again.
The Team at Shout
It is clear that long wait times are an…
It is clear that long wait times are an issue raised by many texters… yet you say you won’t take on any more volunteers
18 juni 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Anna,
We appreciate you taking the time to write a review and we're sorry if you've waited longer than we would like to get the support you need.
We look forward to welcoming more volunteers soon as we continually look for ways to provide the ideal support to people who use our service.
All the best.
The Team at Shout
I Had to give 1 star to give a review,
SHOUT 85258. MENTAL HEALTH SCAM
MONEY MAKING OFF OF PEOPLE'S MISERY UTTER DISGRACE!
I Had to give 1 star to give a review,,
Totally disgusting,,
Just a SCAM
HAVE TO GOVE NAME FOR TO GIVEVA REVIEW ON A MENTAL HEALTH HELP SITE , DISGRACEFUL
17 juni 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Donald,
Thank you for your review and feedback.
The Team at Shout
Rubbish
Took a long time to get anyone to talk to me.
Person I spoke to was completely unhelpful. Just gave generic "have you tried moving out" or "keep your head low" somewhere I pay bills on.
Might as well have said "have you tried not being depressed"
Mental health services in the UK are a joke and this one is no help
8 juni 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hi Queenofpriderock,
Thanks for sharing your experience.
We're sorry to hear you found your conversation unhelpful following your patient wait and would like to look into this so we can understand better what happened and hopefully encourage you try us again.
Please reach out to info@giveusashout.org quoting reference SD-74247 and the team will be in touch.
Kindest regards,
The Team at Shout
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