Glass2go Reviews 

Ordered hasn’t been delivered at all.
Looks like currier tried to counterfeit my signature and dumped my glass in some alley.
Ghosted by management and office staff after assuring me “they will investigate “
AVOID !!!!!

Easy ordering replacement glass. Given delivery date and they kept to it. Thank you

Glass was exactly to spec and have fitted most of it without issue. Delivery was not so good. Was told I would be contacted on the 19th (of May), but instead, the glass was just delivered. Left outside on a very rainy day, which didn't do the taping much good!

Avoid if you can. Really poor execution of what I thought was a simple order. The website fails to inform you that a third party are going to have to manufacture the units and so the 3-12 day delivery promise is pointless. I had to push for any information and waited 3 weeks for answers. They then only delivered 2 of the 3 units I ordered and now 2 weeks on I'm still waiting.

DO NOT USE THIS COMPANY. This company is clearly struggling. We are still waiting for an order, they do not get back to us and the phone is never answered. Multiple messages and emails have been left but we are being ignored. We will update our review if we are answered and our order is complete but in the meantime, we are contacting our bank to retrieve the payment.

The worst company I’ve ever dealt with. Ordered a glass unit on 21/02/26 it was delivered to my next door neighbour who at the time didn’t no my name as I’d just moved in. No notification from glass 2 go it had been delivered so it sat next door for a week before I contacted them asking where it was, when I finally went to fit the unit I realised it had been made 40mm to short in the width. After two weeks of trying to contact them via phone and email I finally managed to speak to someone called Dan who assured me the unit would be re-made as it was there mistake. I am still waiting for the replacement unit! It’s now 16 weeks since my original order and despite numerous emails and phone calls which are a waste of time as no one ever answers, my order still remains incomplete. They’ve got my money though don’t worry about that. So if anyone from glass 2 go actually reads this which I doubt please feel free to contact me because it’s absolutely impossible to contact you. Order no. #26820

Awful company- do not use

I’ve been waiting for my order for over 4 weeks with no communication as to where my order is or when I will receive it. I have rang, sent emails and posted on their social media as to where my order is. Still no reply. Please send your money elsewhere. 1 star is generous…

I chased these cowboys up 3 times with BS excuse every time. I made a claim back from my card company in the end. You have been warned....

Avoid this company!
Still waiting for my order 4 weeks after expected delivery. Emails ignored and no answer to phone calls. From digging around I see I'm not alone with many others in a similar position. Bunch of cowboys! Now onto Trading Standards. My advice - use a credit card to make your purchase, at least you'll get your money back.

I ordered a single piece of glass on the 28th April 2026 and have still not received the item. I first chased on 13th May and was told that the delivery was delayed because of protests in London but then told on the 19th May that the item was delivered to the wrong address on the 13th May. Since then I have had no updates. No one responds to email messages or answers the phone. Its been over a Month since I placed the order.

Frankly this company feels like a scam amd should be avoided at all costs. If you are unfortunate to already be dealing with Dan Pickering then good luck!

shocking company, they operate a numbers game and you are just a profit.. IF you are lucky then you MAY be ok., but if there is a problem then they will not fix it.. I waited 5 weeks plus (and still waiting), delivery company broke glass in transit (happens), but only after 4 week wait for manafacture in the first place (twice as long as quoted), they do not like answering their phone lines or responding to emails, very rude manager (Dan), does not care about customer experiance, with him EVERYTHING is someone elses fault.. they simply will not refund as "its delivery company fault".. no responce at all from them now after complaint .. several emails, 40+ phone calls, paypal case opened to try to get money back.. better response from delivery company direct.. at least they offered a sincere apology avoid this rip off company

Exceptional service and products. Competitively priced and quick delivery.

Ordered 3 double glazed unit, one was cracked replacement ordered, nearly a month on still no sign of replacement unit. No response to my emails,such a disappointing customer support.

Brilliant service. Easy to order, competitive price and fast delivery. Measurements were perfect and window looks amazing - it is so clear it doesn’t even look like there is glass there !!

The glass arrived over a week late, so only 4 stars, but was a perfect fit.

Great experience no messing. website user friendly. Whole experience seamless.

Great service, easy to order and product of good quality. Pleasant caller who rang to arrange my delivery.

Good fit and value for money.Just installed it,no problems doing so.Quick delivery.Pleased with the service.

Great service! The replacement double glazed panel unit arrived wrapped in a protective blanket on the day as previously specified. The measuring up was clearly stated on the website. My son removed the old blown glazed unit fitted up the new without too many sweary words .. and saved us £150.00. Happy customer!

ALL went very well until we found the units outside our door a week + earlier than we were told.
It seems crazy to be given a date of 6th of May for delivery into the local hub for delivery a few days after that , we were told this by email on the 22nd of April.
Then found the delivery unannounced on the 1st of May !
THEY LET THEMSELVES DOWN BY INACCURATE delivery details. Otherwise all appears fine.