Glasses.com Reviews 1.908

Iam so disappointed! I paid for Women Versace Glasses that were on sale. When they arrived, they were kids glasses, and the prescription wasn’t the same! I contacted them by phone, in which I was only abled to do a chat! Natasha was no help at all! She disregard that I was sent Kids glasses, the prescription wasn’t the same as I entered it, and then had the nerve to say I uploaded a prescription for contact lenses, which I had never ever in my life had a prescription for contact lenses! She refused to rectify it, she denied ever receiving a prescription for eyeglasses, although they sent me EYEGLASSES and not contact lenses! Then she closes the chat after repeatedly asking me to send her my prescription which I did three times, and in return she sent me a screenshot of CONTACT LENSES RX! I said that’s not what I sent you, and that’s no where indicated on my prescription, she then closes the chat. Mind you I waited for at least 10mins before Natasha even entered the chat.. So I decided to start a new one, waited about 20mins before Bianca enters the chat in which she closes it within 30secs because she said there’s no activity! I then call and luckily gotten through, provided the same information, she had me on hold forevvvvvvver looking into my account, she returns to the line and says. I can get a replacement for the same price or lower, so as I’m searching for a different pair, finally found one, provided to her the glasses info, she then stated, I can’t purchase any sale glasses (EVEN THOUGH I BOUGHT GLASSES ON SALE). In order to receive the replacement! I have to purchase the retail price! For example, if my glasses that I purchased was on sale for $300, but now I find another pair on sale $300 (which will be my replacement) but the original price is $450 I have to buy it at $450 instead of the sale price for $300 which I couldn’t understand for the life of me!! It’s the same price range!! I thought that was very inconsiderate, and I was even more frustrated! I told her I don’t understand, as long as I’m in the price range and besides I purchased the glasses while they were on sale! Had yall sent me the correct glasses and prescription! I wouldn’t be on the phone trying to resolve what yall did wrong!!!!! In the midst of doing so, trying to make me purchase glasses at the retail price. I wouldn’t recommend buying from this website! Waste of money, waste of time!

EDIT: Update- Still haven’t received a return shipping label through email to send the kids eyeglasses back!!!!! Calling and the chat wait time is ridiculously long, not only I received the wrong item, not willing to rectify, nor can I even start the return process! No communication at all!!! Here Iam still stuck with a pair of kids eyelashes/prescription.

I love my new sunglasses! Great price and fast shipping.

Easy peasy. Fast delivery. Very reasonable pricing.

I received the product earlier than the original delivery date and the glasses fit well with the first wearing. The draw back is that the transition isn't what I'd hoped. Other than that I please with my selection.

Everything was fast and the quality was great

I put them in and reacted with a, "Wow!". They're very comfortable and light. They were ready very quickly!

Easy to order with fast delivery

Got them quickly. They are very nice glasses and are beautiful!

I had a sunglasses and love them

I loved the ability to try on all the glasses before making my decision. They took my insurance and showed me the discount amount immediately. It was easy to place the order and I got tracking when they shipped.

I’ve purchased several glasses from you guys but this new pair (Ray Ban) is super flimsy, squeaks as the lens don’t really fit, so whole eye frame move around. Pretty disappointing

When I lost my prescription sunglasses, I

Easy to order and fast shipping. Prescription was spot on and no issues whatsoever. Would definitely order from here again.

Fast, efficient shipping. Easy selection, ordering and prescription entry process.

Very high quality lens and frames, super fast shipping, clearest glasses I've owned in years!!! Out done yourselves.

Easy to order and affordable prices.
Easy payment installment. Thank you 😊 delivery service was grate.👍

They did a wonderful job. The glasses were perfect. The shipping was fast and the process was easy. I would highly recommendglasses.com.

Like magic - straight out of the box perfect and in only a few days! I will be a repeat customer!