Glidepm Reviews 19

Do not trust the five star reviews. This company is a complete scam. They used to manage our building and in that time conducted no maintenance and didn’t file any accounts for five years. We have now been left with a litany of bills, damage to the build and rising insurance costs. Avoid this company like the plague. If your building is managed by Glide CHANGE THEM IMMEDIATELY.

Glide seem to view leaseholders simply as a cash machine. They invent jobs at the block for which they charge a large management fee then they delegate these jobs to their own service teams at top price.
Furthermore they have not carried out a single external repair on our block since taking over in 2018 despite hiring a surveyor [at more than £250 per flat without an S20 process] who produced a report of urgent repairs that needed doing but which they have not actioned in more than 4 years since despite a large reserve fund already being held. They have therefore put the freeholder in breach of his repairing obligations under the lease.
The property manager keeps being changed so we have no consistent person to deal with either.
Extremely poor service to the leaseholders. Avoid at all costs if you can.

They are utterly incompetent and above all dishonest. They keep rebranding in the hope of escaping from their illegal activities.
Has anyone found the relation between Glide Estate management, Glide Property Management, the dormant GCS property Management, that is not so dormant but answers the phone calls and has its name on Springfield House !!
Payments are required to be made to another Hill&Crest Company.
They decide to not hold AGMs every year despite the Article of Associations to not have to disclose their activities.

Excellent team, great service lovely people. I couldn't be happier and I highly recommend them.

Lorena

As directors of the shared freehold company of a block of 20 residential flats, we transferred the responsibility for property management to Glide at the beginning of 2025. This decision was not taken lightly given the time in reviewing potential property management companies and the effort needed in transferring financial, regulatory and leaseholder information from our old company to Glide.

But a year later we are delighted with the result, which has resulted in a much improved service both to the directors and leaseholders. In particular we are impressed by:

- clear contract of engagement and transparency of costs
- slick on-boarding in terms of establishing service charge and reserve fund bank accounts, transfer of leaseholder information and contact details, regulatory reports etc
- access to real-time bank account and financial reports for the directors
- efficiant budget preparation, issuing of service charge demands and monitoring of payments
- prompt response to maintenance issues and leaseholder enquiries and tracking of agreed actions
- tracking of all regulatory requirements and diarising of fire, risk, electrical, etc assessments/surveys
- good network of contractors for maintenance and remedial work
- sound and common sense advice on all technical and regulatory enquiries related to property management raised by the directors
- a responsive and dynamic team including the relationship director, finance, and leaseholder transfer.

In short, moving to Glide - a property service company which we trust to act promptly, efficiently and professionally - has lifted a considerable workload from our shoulders as directors.

This is a very negligent company.

Since 2020 water has been pouring in through the lightbulb fittings and walls of my flat (the past 6 years).
My window sills are ruined from the damp and my walls are mouldy.
My carpet keeps getting damaged as well as my wooden floors

They still have not carried out any works and I unfortunately cannot do anything apart from sit and watch the whole building deteriorate and my flat ruin.

The amount of time I have spent trying to get them to complete works has been the equivalent of a part time job.
There are ample funds in the reserve which they are keeping so that they can charge extortionate amounts for silly admin tasks like £3000 for a carpet quote (for a thin hallway of a building)

Do not trust this company and if you do, make sure that the contract allows you to with hold service charge fees if they do not complete works asap.

Communication with Glide is straightforward and Nathan is extremely efficient. He deals with problems in our block straight away and is professional and courteous.

Glide property management are fraudulent
They collect money in the reserve and spend it on their admin not on works needed for properties

Our building (Haviland) has had leaks since 2021
They still have not fixed anything
When I told them that I will not pay maintenance fees until they fix the leaks, they took me to court

We are trying to change maintenance company but it is hassle! They make sure of that

For your own sanity, avoid getting involved in the first place!

Check around for any company apart from glide! They are not worth the hassle

Absolutely useless avoid like the plague.
There wasnt an option for no stars! Unprofessional and break the law i suggest all current customers terminate their business with this company. They completely fail.on every level as a management company.

it is obvious now that glide formally spl is nothing more to us than a source of income , I think that the majority of leaseholders being managed are unaware that there are three snouts in the trough ..glide..leaders and platinum equity, they all want their cut, it has taken me nearly three years to receive an explanation if a large debit from our manor works account and even then it is still unclear, if anybody does not accept glide are a money company try asking for an lpe1 if you try to sell ..a recent leaseholder in my block was charged over £400.and to add insult to injury were also charged over £200 for a declaration from the landlords that the ground rent was paid up. yes i agree with a previous post the third phase of the leasehold can't come quick enough

I have been dealing with Karen over a leak in a block she manages in Somerset and I can honestly say she has been very professional and helpful. The situation has been dealt with quickly and efficiently, I wish more managing agents were like this

This is a fundamentally dishonest company. Leaseholders are nothing more than a cash cow to them. New legislation can’t come soon enough.

Utterly useless.
Do not respond to communications even when using their platforms.
Emails go unanswered, you get auto replies saying the email address isn't in use, when it clearly is.
100% hike in their fees with no explanation.
No meeting notes with directors, no comms to residents.
Utter failure to provide the service they are paid to do.
Took 3 months just to get a copy of buildings insurance policy and a further 2 months to sort out process to make a claim.
Utter joke their byline is "A local, transparent and supportive property management service"

The worst possible building management company (Manchester branch). They provide zero level of service but the service charge is extremally high. They are putting residents on health and safety risk.

Dire, don’t respond to emails, don’t pay their debts, make numerous errors, put people at risk and so on. The only thing they do efficiently is pay themselves. Avoid at all costs.

Honestly the most useless property mangement company I've ever come across. They can't organise regular trash collection and let it build up and overflow in the main pedestrian gates. The carpark gate has been broken for 7-8 months and we now have homeless people living in there. They're impossible to contact and instead of fixing the issues they have the audacity to blame the tenants. Avoid this rubbish company at all costs!!

If I could give a negative review score it would -100 !!
We have had a leaking roof since 29 th December 2023 ! Constant complaints from residents and no action at all ! We also have a problem with sagging lintels over the Balcony Doors, water leaking fro one flat into the one below. All complaints have been ignored. We arranged a meeting with the director of block management at a place & time chosen by him !! He did not turn up. Had someone to send an email cancelling the meeting 30 minutes after the timing of the meeting. Wrote an official complaint to their grout HQ complaints department. No reply from them even after they gave a date for latest reply ! Spoke to them again and they had refered the complaint to the director we were complaining about !!
What chance do we have of resolving this mess !?!?

They closed SPL management and changed their name to Glide just to mask their past and their shoddy business. They are treating leaseholders as nothing, sucking them out of money “in the name of the freeholder” whilst not doing their job and at least offering warranties for the jobs leaseholders pay. They expect their high fees from leaseholders for doing basically nothing.