I'm convivnced glide customer support doesn't exist and the phones are there as an ongoing social experiment to see how long people are willing to stay on hold for. I've been trying to speak to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I would to thank Shahed for his excellent problem solving skills. For months I have been trying to resolve a mystery with my WiFi package, I spoke to numerous agents and they were all perplexed and d... Toon meer
Bedrijf heeft geantwoord
Just spoken with Naz who was a pleasure to speak with. He was calm, polite and extremely helpful in getting my internet issue resolved without fuss or delay. He knew exactly what he was talking about... Toon meer
Bedrijf heeft geantwoord
Quick turnaround from problem to fix. Shahed recognised the possible issue almost immediately. Once resolved, he gave a follow-up call to ensure all was good to go. Quickest internet resolution I have... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Contactgegevens
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Verenigd Koninkrijk
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,5
Uitstekend
10K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick turnaround from problem to fix
Quick turnaround from problem to fix. Shahed recognised the possible issue almost immediately. Once resolved, he gave a follow-up call to ensure all was good to go. Quickest internet resolution I have had, to include other providers over the years.
7 juni 2026
Review zonder uitnodiging
Fixed WiFi
Thank you to Billy! He helped to fix my WiFi and was super personable and friendly!
5 juni 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Billy was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
Naz was very helpful
3 juni 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Naz was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
I was helped by Naz who was very…
I was helped by Naz who was very patient and personable. Naz helped me deal with my issue whilst keeping me calm through his kindness and also got to the root of the issue very quickly. This is honestly some of the best customer service I have received. Thank you.
3 juni 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Naz was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
I would to thank Shahed for his…
I would to thank Shahed for his excellent problem solving skills. For months I have been trying to resolve a mystery with my WiFi package, I spoke to numerous agents and they were all perplexed and did not find the issue. Shahed, followed up on an email I sent to Glide and with his patience and determination he figured out what the problems were. My issue is still not resolved but at least its not a mystery anymore and the resolution should be resolved shortly. P.s. when ringing glide always ring the residential number as this number is answered swiftly.
2 juni 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to get to the bottom of the mystery!
Thanks,
Nicola - Glide
Excellent response
Had some problems registering but eventually managed to sign on. Excellent response - called back to check that everything was working OK
2 juni 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear we were able to help and I'll ensure the feedback is passed on to the team.
Thanks,
Nicola - Glide
Naz was super helpful helped me with my…
Naz was super helpful helped me with my wifi and my account.
2 juni 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Naz was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
I'm convivnced glide customer support…
I'm convivnced glide customer support doesn't exist and the phones are there as an ongoing social experiment to see how long people are willing to stay on hold for.
I've been trying to speak to a person for over two weeks - my current on hold record is 1 hour 20 minutes.
Please let me know if someone has managed to stay longer, perhaps we can get a leaderboard going.
2 juni 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review.
I'm sorry to hear about your experience and the delays you encountered. This is not the standard of service we strive to provide, and I completely understand how frustrating this must have been.
I've asked the team to investigate what caused the delays you've described so that we can understand what went wrong and identify any improvements we need to make.
I can see that your case has now been resolved. However, if you continue to experience any issues with your connection, please email quality@glide.co.uk and I will personally ensure that the matter is reviewed and addressed as quickly as possible.
Thank you again for your feedback. It helps us improve the service we provide to our customers.
Nicola - Head of Customer Experience
I think the whole internet thing at my…
I think the whole internet thing at my uni accom was a shambles but it was rectified by Shahed in about 15 minutes. so if you need someone to go to, he’s your man! He’s great and deserves a raise. :)
1 juni 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am sorry you had issues with the services but I am delighted to hear Shahed was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
Bilaal was very helpful
Bilaal was very helpful, made my day by sorting out my internet issues with my playstation!
Very helpful and contagious energy.
Very happy with the service :)
1 juni 2026
Review zonder uitnodiging
Antwoord van Glide
hank you for taking the time to leave a review for us. I am delighted to hear Bilal was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
Excellent service
Just spoken with Naz who was a pleasure to speak with. He was calm, polite and extremely helpful in getting my internet issue resolved without fuss or delay. He knew exactly what he was talking about and went out his way to provide additional help in case I had any further problems. Thank you so much.
1 juni 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Naz was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
I had been having issues with my wifi…
I had been having issues with my wifi for a couple of days as a student, but as soon as I got in touch Shahid was extremely helpful. He helped to resolve WiFi issues across multiple, separate devices and had fantastic customer service!
31 mei 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
Impossibly to do coursework
I regularly get booted off the internet and multiple times now I’ve been unable to reconnect at all with the wifi saying “no internet.” I did every troubleshooting step they told me to do and still nothing. I’m not having to leave my flat to get course work done, for a company that markets towards students and student housing specifically this is absolutely unacceptable. I would not recommend this company if they paid me.
29 mei 2026
Review zonder uitnodiging
Antwoord van Glide
Hi,
Thank you for taking the time to leave us a review. I'm sorry to hear that your experience was not a positive one.
This is not the level of service we strive to provide, and I would like the opportunity to investigate your concerns further. To help me do this, I have requested some additional information from you.
Alternatively, if you would prefer, you can contact me directly by emailing quality@glide.co.uk, and I'll be happy to look into this for you.
Thank you,
Nicola - Head of Customer Experience
Antwoord van Glide
Thank you for taking the time to leave such a positive review. I am delighted to hear we made the experience easy for you!
Thanks,
Nicola - Glide
I had intermittent issues reported it…
I had intermittent issues reported it and got follow up email and call from shahed, I missed the first call but he tried again the following day, troubleshooted the issue and got it resolved
Great work from Shahed and great customer services
22 mei 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
Nice and professional
20 mei 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear you had a positive experience.
Thanks,
Nicola - Glide
Great communication from Shahed…
Great communication from Shahed regarding what was causing my internet problems and step by step instructions on how to fix it. Really appreciate the help as I had been struggling all year with no help from accommodation staff
18 mei 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
Their basic plan was already working…
Their basic plan was already working great but I needed more speed. Support was quick in answer and Naz helped me get the internet speed ai needed.
18 mei 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Naz was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help and I'll ensure the feedback is passed on.
Thanks,
Nicola - Glide
Always have polite and courteous…
Always have polite and courteous customer service when ringing Glide with any questions or concerns.
15 mei 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Nit was a positive experience for you.
Thanks,
Nicola - Glide
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