I had some very difficult issues to solve and Viviane from customer support gave me the best customer support experience I’ve ever had. She helped me solve my issue for several hours until it was res... Toon meer
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Absolutely terrible! Landload force change to their service but it is just awful! Cannot ping through Youtube and take minutes to show Gmail content!
Joelle is amazing.He helped me solve the network problem that had been troubling me for many days. He was very patient and very professional. Especially compared to your other agents, they often disap... Toon meer
Bedrijf heeft geantwoord
Gaia from Clear Fibre was incredibly helpful when I had issues with my WiFi not connecting. I had important meetings and emails to get through, and she really went above and beyond to help fix the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ASK4 is a provider of Internet connectivity and technology solutions at the heart of multi-tenant buildings internationally.
Contactgegevens
14 Fitzwilliam Street , S1 4JL, Sheffield, Verenigd Koninkrijk
- +44 (0)114 303 3200
- support@ask4.com
- www.ask4.com
4,4
Uitstekend
1K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Absolutely terrible
Absolutely terrible! Landload force change to their service but it is just awful! Cannot ping through Youtube and take minutes to show Gmail content!
5 juni 2026
Review zonder uitnodiging
Best customer service experience ever
I had some very difficult issues to solve and Viviane from customer support gave me the best customer support experience I’ve ever had. She helped me solve my issue for several hours until it was resolved.
It’s great to know you can trust in your providers, in this case ASK4 and Viviane in customer support
2 juni 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you, Sergio. It means a lot to hear this. Viviane clearly put in real effort to see your issue through to the end, and that is exactly the standard we hold ourselves to. We will make sure she gets the recognition she deserves. We are always here if you need us again.
Jason - ASK4
Simply The Best: Gaia (First Line Support Engineer)
This might just be the single best instance of customer service I have ever received. Gaia (First Line Support Engineer), you are an absolute star!
I called up to inform ClearFibre that I had moved out, fully prepared for any of the associated costs in informing a broadband provider of a termination/change of address after the fact. I was not prepared for Gaia.
Gaia, friendly, polite and professional, took my details, processed the termination of my agreement with ClearFibre and, without a prompt, personally took it upon herself to enquire with a colleague(s) if my payment, which came out on the same day, could be refunded. After a few hours, I received an outbound call from Gaia to let me know that I was to receive my refund shortly.
Had the outcome been any different, my willingness to leave a five star TP review would not change. Gaia underpromised and overdelivered at every turn and she is an outstanding example of what excellent customer service feels like. If she should exemplify the average customer experience with ClearFibre, I would have them school many larger companies on the art of customer interaction. 10/10.
2 juni 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you so much for taking the time to share this, Connor. What Gaia did here - going the extra mile - is exactly the kind of care we want every customer to experience. We will absolutely make sure she receives the recognition she deserves for this. If you ever need us again, we are always here.
Jason - ASK4
Great support service
Great support service, they took the time to find and solve the problem that I had to connect my Xiaomi Smart TV
2 juni 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for the kind words, Julianita!
We are really pleased the team were able to get your TV connected and sorted for you. We will pass your feedback on internally. Do not hesitate to get in touch if you ever need us again.
Jason - ASK4
Antwoord van ASK4
Thank you for taking the time to leave us a review, Onat. It's great to hear you had a helpful experience with us. We'll make sure the team knows their efforts are appreciated. You're always welcome to get in touch if there's anything else we can do for you.
Jason - ASK4
Great help chatting to Customer service
Great help chatting to Customer service; Daniel was very calm in replying to all my queries;
29 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for the kind words, Sathishkumar.
We're really pleased to hear that Daniel was able to handle all your queries with patience and clarity. We'll be sure to pass your feedback on to him.
If you ever need anything else, don't hesitate to reach out.
Jason - ASK4
Thank you Gaia
Thank you Gaia, she is very helpful and efficience.
28 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you so much for sharing this, Katherine. Gaia is a fantastic member of the team and it's brilliant to hear she made such a positive impression. We'll make sure she receives your kind feedback. Please do reach out any time if there's anything we can help with.
Jason - ASK4
Really helpful and managed to fix the…
Really helpful and managed to fix the problem
21 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for leaving us a review, Synnøve. We're glad to hear the team was able to get the issue sorted for you. If you ever need support again, we're always happy to help.
Jason - ASK4
Adenani Idowu is Amazing 5/5 Stars
Adenani Idowu
They were a great help despite my stupidity 🤣 got me up and running again and was really slow and methodical to suit my lack of knowledge and explained everything step by step as we went
15 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you so much for sharing this!
Adelani will be thrilled to read this. Taking the time to walk you through everything step by step is exactly the kind of support we aim to provide, and it's great to hear it made a real difference.
We'll make sure Adelani gets the recognition he deserves. If you ever need us again, we're here.
Jason - ASK4
Joelle is amazing.He helped me solve…
Joelle is amazing.He helped me solve the network problem that had been troubling me for many days. He was very patient and very professional. Especially compared to your other agents, they often disappeared without replying to my messages after failing to help me. But Joelle did an excellent job.
14 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for taking the time to write this, Jinrui. We're really glad Joelle was able to get to the bottom of your network problem after such a frustrating wait. Your feedback about the wider experience is noted, and we'll be taking that on board internally.
Joelle will be recognised for the effort she put in, and we're glad she came through for you. Don't hesitate to reach out if you need us again.
Jason - ASK4
Ask 4 customer service made up for wifi issue
Whilst the WiFi experience has been rather variable, this review is to highlight the excellent customer service from Viv C, one of the first line support engineers. Viv was helpful, empathetic, and made me feel confident my issue would have a resolution - which is rapidly did thanks to Viv’s promised help. Best customer service I’ve had all year from any company!
6 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for this honest and thoughtful review, Ellie.
We're sorry the WiFi experience hasn't been as consistent as it should be, and we appreciate you raising that alongside the kind words for Viv.
It's genuinely great to hear she was empathetic, reassuring and delivered on her promise to get things resolved. That's the standard we want across every interaction.
We'll make sure Viv receives the recognition she deserves. If the connectivity issues persist or return, please don't hesitate to get back in touch.
Jason - ASK4
El peor internet de la historia
El peor internet de la historia. Por desgracia es el que contrata BeCasa. El internet se cuelga todos los días. Algunos dispositivos no se pueden volver a conectar a la red hasta pasadas 12 horas.
El servicio al cliente es malisimo. Los problemas son generalizados de la red en el edificio. No le funciona a nadie bien. Si contactas al servicio al cliente te hacen mil preguntas absurdas sobre tus dispositivos y te piden que hagas mil comprobaciones que no sirven de nada, cuando el problema es de una red insuficiente.
Lo peor es que llevan meses intentando arreglarlo y no son capaces!!
6 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Hola Alejandro, gracias por tomarte el tiempo de dejarnos esta valoración, aunque lamentamos que tu experiencia haya sido tan frustrante.
Entendemos perfectamente lo difícil que es depender de una conexión que no funciona bien, y reconocemos que problemas continuados durante meses no son aceptables. Queremos investigar esta situación en profundidad.
Si ya tienes un caso abierto con nuestro equipo de soporte y el problema sigue sin resolverse, te pedimos que te pongas en contacto con nosotros directamente en complaints@ask4.com para que podamos escalar y hacer un seguimiento prioritario. Si todavía no has abierto un ticket formal, puedes hacerlo a través del portal Mi Cuenta o contactando con nuestro equipo de soporte.
Esperamos poder darte una respuesta y una solución a la altura.
Jason - ASK4
I had a pleasant experience with Gaia
I had a pleasant experience with Gaia, Helping throughout my setup of ps5. It was really great.
6 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you, Ealaya!
Really pleased to hear Gaia made your PS5 setup a smooth experience. We'll pass your kind words on to her. Great to have you connected!
Jason - ASK4
Gaia was great
Gaia was great. she was able to guide me and the issue was resolved very fast. I liked that she was super nice and knew exactly how to help me.
5 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you, Marina! It's great to hear Gaia was able to guide you through quickly and with such a friendly approach.
She'll be pleased to read this. We'll make sure she gets the recognition she deserves.
Jason - ASK4
Gaia sorted out my issues with port…
Gaia sorted out my issues with port forwarding and nat restrictions, really helped me out.
5 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for the kind words, Brooklyn.
Port forwarding and NAT restrictions can be tricky to work through, so it's great to hear Gaia had it sorted for you. She'll definitely be recognised for this. Give us a shout if you need anything else.
Jason - ASK4
I had a great experience with ASK4…
I had a great experience with ASK4 support. The engineer quickly identified and resolved my WiFi issue in a very professional and efficient way. Everything is now working perfectly. Thank you for the excellent service!
4 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you so much, Rocio!
Really glad to hear the engineer was able to identify and resolve your WiFi issue quickly and professionally. Feedback like this means a lot to the team. We'll make sure they know you took the time to share it. We're always here if you need us.
Jason - ASK4
They take alot of personal info
They take alot of personal info, some of which is unjustified e.g date of birth, address. They don't need that to provide me with a WiFi service in a hotel for 2 days. No doubt they will make money on it through advertising. Don't trust them.
2 mei 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for taking the time to share your concerns, Tony.
We understand why questions around data collection can feel uncomfortable, and we take feedback like this seriously.
The information we collect is used solely to provide and support our service, in line with our privacy policy - https://www.ask4.com/legal/privacy-policy.
Jason - ASK4
Stopped responding!
At first was helpful. Then they stopped replying to my emails after i said i needed more help, then the chatbot stopped replying on there. Customer service is horrible. My issue still hasnt been resolved. They even said reply to this email if you need more help and never replied. I had to call them up just for them to help me. It sent me with a chatbot and now im waiting on response. Ive been trying to deal with this whole situation for over two hours
29 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for letting us know about this experience, Madison, and we're really sorry for the frustration it's caused. Waiting over two hours while being passed between channels with no resolution is not the standard we hold ourselves to, and we understand how upsetting that must have been.
We'd like to get to the bottom of what happened and make sure your issue is properly resolved. If you still haven't had a resolution, please contact us directly at complaints@ask4.com so we can look into this as a priority and ensure you get the support you need.
Jason - ASK4
Sean was very helpful and i do appreciate
He responded and arranged engineer booking qucikly
25 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you, Margaret! Really glad to hear Sean responded quickly and got your engineer booking sorted without delay. We'll make sure he receives the recognition he deserves. We're here if you need anything else.
Jason - ASK4
Professionally handled and very…
Professionally handled and very straight to the point amazing service from Tobi. Thank you so much.
Kind regards Khalid
29 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you, Khalid, and kind regards back to you!
Really pleased to hear Tobi handled things professionally and efficiently. We'll make sure he receives the recognition he deserves. Don't hesitate to get in touch if you need us again.
Jason - ASK4
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