Fantastic service for the last few years from Lila, lightning quick internet and never have any problems with them. Many thanks to Jayed who's just done my renewal and got me a faster package at a low... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I contacted Lila regarding an issue with the internet, the response was quick and supportive. Lenny supported me through the set up and ensured everything was operating how it should, he was very pati... Toon meer
Just simply a disgusting company. Management is an absolute joke, couldn’t arrange a knees up in a brewery. I called them once as my connection was down (lol when isn’t it) and could hear conver... Toon meer
Bedrijf heeft geantwoord
⭐⭐⭐⭐⭐ Excellent and Clean Installation! I recently had my Lila Connect router installed this May (2026), and I couldn't be happier with the service. Alex and Harry carried out the installation a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Contactgegevens
Verenigd Koninkrijk
- 0 333 444 333 4
- support@lilaconnect.co.uk
- lilaconnect.co.uk
4,4
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Marcus and Jakob come fix my internet…
Marcus and Jakob come fix my internet were really quick, great lads and a credit to the company
5 juni 2026
Review zonder uitnodiging
Antony was professional and friendly
Antony was professional and friendly, he knew all about the product and was happy to help
5 juni 2026
Review zonder uitnodiging
Great experience very nice people…
Great experience very nice people helped a lot was willing to chat and did the work correctly thanks a lot Nikki and Jake
4 juni 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Jasmine,
Thank you for your great feedback!
We’re really pleased to hear you had a positive experience and that Nikki and Jake were friendly, helpful, and got everything sorted for you. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Kayur was very helpful and resovled my…
Kayur was very helpful and resovled my issues quickly
4 juni 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Elisha,
Thank you for taking the time to share your feedback.
We’re really pleased to hear Kayur was helpful and able to resolve your issues so quickly. I’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Fantastic ISP
Fantastic service for the last few years from Lila, lightning quick internet and never have any problems with them. Many thanks to Jayed who's just done my renewal and got me a faster package at a lower price.
4 juni 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi James,
Thank you so much for your fantastic feedback!
We’re delighted to hear you’ve enjoyed such reliable service over the years and that Jayed was able to help you with your renewal and upgrade.
We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Had a great experience dealing with…
Had a great experience dealing with Joanne Bott and Kayur Patel both were a great service.
29 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Ben,
Thank you for your great feedback!
We’re really pleased to hear Joanne and Kayur provided such a positive experience and excellent service.
They’ll be delighted to hear your kind words.
Kind regards,
Customer Support Team 💜
Keith came to install the WiFi set and…
Keith came to install the WiFi set and he was such a nice person and really helpful.
4 juni 2026
Review zonder uitnodiging
Internet issue.
I contacted Lila regarding an issue with the internet, the response was quick and supportive. Lenny supported me through the set up and ensured everything was operating how it should, he was very patient and supportive throughout the call and even stayed on after his finish time. He was very clear in his instructions and kept them really simple to understand. Internet working correctly now and I will recommend Lila to everyone from now on.
29 mei 2026
Review zonder uitnodiging
It’s a lot faster than any other…
It’s a lot faster than any other broadband network and it is cheaper than any other network. I recommend anyone to get lila broadband
25 mei 2026
Good price
Good price. Agreed set up date, kept informed but very slow to respond to a query with regard to full house coverage and still awaiting a solution.
1 juni 2026
Antwoord van LilaConnect UK
Hi Aso,
Thank you for taking the time to provide your feedback!
We’re really pleased to hear you’re receiving very good service and finding it easy to use.
Kind regards,
Customer Support Team 💜
Best ISP in my 31 years
Having issues with no Public IP address recently (Pokemon Center Queues), informed Anthony of the problem, he understood and offered us the promotional package upgrade at a small extra monthly cost including the price lock which will help us a lot, we have no intentions of leaving this company with the support and care they put into their customers. Thank you Anthony for going above and beyond. Thank you Lila for providing excellent internet and excellent services all round.
2 juni 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Josh,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Anthony was able to support you and provide a solution that worked well for you. It’s great to know you feel so well looked after — we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Anthony was great help very straight…
Anthony was great help very straight forward sign up would definitely recommend
2 juni 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Conrad,
Thank you for your great feedback! We’re really pleased to hear Anthony made the sign-up process straightforward and provided such helpful support. We really appreciate your recommendation.
Kind regards,
Customer Support Team 💜
We had martins and Marcus fit new Lila…
We had martins and Marcus fit new Lila they were great from start to finish and very helpful
26 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Jeff
Thank you for taking time to provide your feedback!
We’re really pleased to hear Martin and Marcus provided such helpful service from start to finish. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Great Customer Service very helpful
Great Customer Service very helpful stayed over on the call when I phoned up late as they were closing at 6 would definitely recommend Anthony
1 juni 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi, Thank you for your feedback!
We’re really pleased to hear you received helpful support and that Anthony went the extra mile by staying on the call for you.
Kind regards,
Customer Support Team 💜
Upgrade installation
Martin and Marcus came out to my home to upgrade the connection, the job was done in a professional manner and I was well informed about any potential changes that could occur especially within the first 24-48 hours of it being installed, been with Lila connect for a few years now and I can honestly say it’s the best internet provider that I’ve ever had. I can’t fault them.
1 juni 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Michelle,
Thank you so much for your fantastic feedback!
We’re delighted to hear Martin and Marcus delivered a professional upgrade experience and kept you well informed throughout.
It means a lot to out team to know you’ve had such a positive experience with us over the years – we really appreciate your continued support.
Kind regards,
Customer Support Team 💜
Great service very profrssional
Great service very profrssional. Martins and marcus.
1 juni 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Jon,
Thank you for the fantastic feedback – we really appreciate you taking the time to share it!
It’s great to hear you found the service professional, and we’ll be sure to pass your kind words on to Martins and Marcus 😊
Kind regards,
Customer Support Team 💜
EVERYTHING WENT WELL,FROM INSTALLATION.
EVERYTHING WENT WELL,FROM INSTALLATION, & CONNECTION,
VERY PLEASED WITH THE RESULTS.
22 mei 2026
Antwoord van LilaConnect UK
Hi Alan,
Thank you for your feedback!
We’re really pleased to hear everything went well from installation through to connection, and that you’re happy with the results.
Kind regards,
Customer Support Team 💜
A satisfied customer .
Really pleased everything went well with the installation. I would recommend to anyone. I was recommend by a neighbour so entirely satisfied.
27 mei 2026
Antwoord van LilaConnect UK
Hi Mrs Adams,
Thank you for your great feedback!
We’re really pleased to hear everything went smoothly with your installation and that you’re satisfied with the service. It’s good to know you’re neighbour recommend us too.
Kind regards,
Customer Support Team 💜
Adam and Jake both cracking lads both…
Adam and Jake both cracking lads both did a brill job and got the Internet back on after 4 days
29 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Marysha,
Thank you so much for your fantastic 5⭐ review!
We’re really pleased to hear Adam and Jake were able to get your internet back up and running after the service disruption.
We’ll be sure to pass on your kind words – they’ll be delighted to hear it!
Kind regards,
Customer Support Team 💜
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