Marcus and Jakub turned up in the time window specified. Did a great job burying the line and cleaned up after themselves. Didn't leave until the service was active and called through to activate the... Toon meer
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Lees wat reviewers zeggen
I contacted Lila regarding an issue with the internet, the response was quick and supportive. Lenny supported me through the set up and ensured everything was operating how it should, he was very pati... Toon meer
Fantastic service for the last few years from Lila, lightning quick internet and never have any problems with them. Many thanks to Jayed who's just done my renewal and got me a faster package at a low... Toon meer
Bedrijf heeft geantwoord
Just simply a disgusting company. Management is an absolute joke, couldn’t arrange a knees up in a brewery. I called them once as my connection was down (lol when isn’t it) and could hear conver... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Contactgegevens
Verenigd Koninkrijk
- 0 333 444 333 4
- support@lilaconnect.co.uk
- lilaconnect.co.uk
4,4
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2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Adam and Jake both cracking lads both…
Adam and Jake both cracking lads both did a brill job and got the Internet back on after 4 days
29 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Marysha,
Thank you so much for your fantastic 5⭐ review!
We’re really pleased to hear Adam and Jake were able to get your internet back up and running after the service disruption.
We’ll be sure to pass on your kind words – they’ll be delighted to hear it!
Kind regards,
Customer Support Team 💜
Adam and Jake came and got me back up…
Adam and Jake came and got me back up and running and did the job propley
29 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Niomi,
Thank you so much for your 5⭐ review!
We’re delighted to hear that Adam and Jake got you back up and running and completed the job properly.
We’ll be sure to pass on your kind feedback to them – it really means a lot.
Kind regards,
Customer Support Team 💜
Adam and jake were friendly and rapid…
Adam and jake were friendly and rapid nice dudes in general and no hassle 👌
29 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi,
Thank you for your great feedback! 😊
We’re really pleased to hear Adam and Jake were friendly and efficient, and made everything hassle‑free. We’ll be sure to pass on your kind words to them 👌
Kind regards,
Customer Support Team 💜
Marcus and martain
Marcus and martin came out today and our internet .done in 2 mins . absolutely brilliant
29 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Courtney
Thank you for taking the time to provide your brilliant feedback.
We’re really pleased to hear Marcus and Martin got everything sorted so quickly.
Kind regards,
Customer Support Team 💜
Marcus & martins amazing
Marcus and martins came out today and did our internet. Sorted it within 5 minutes. Excellent service amazing!!!
29 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Heather,
Thank you for your great feedback!
We’re really pleased to hear Martin and Marcus got everything sorted so quickly and delivered such an excellent service.
Kind regards,
Customer Support Team 💜
Fast and courteous response.
Queried the first payment transaction as it was not what I was expecting. Got a reply with sincere apologies and confirmation that the transactions would be as I expected. Fast and courteous response.
27 mei 2026
Antwoord van LilaConnect UK
Hi Robert,
Thank you for taking time to provide your feedback!
We’re really pleased to hear your query was handled quickly and courteously, and that everything was clarified as expected.
Kind regards,
Customer Support Team 💜
Absolutely great service
Absolutely great service. Martins and Marcus installed fibre connection quick and in proffesional manner. Fully recommend Lila connect to everyone. Thank you
29 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Greg,
Thank you so much for your great feedback!
We’re delighted to hear Martins and Marcus delivered a quick and professional installation, we'll be sure to pass on your kind words to them.
We also really appreciate your recommendation, it means a lot to our team.
Kind regards,
Customer Support Team 💜
Adam & Jake very good and friendly
Adam & Jake very good and friendly
28 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi,
Thank you for taking the time to provide your feedback!
We’re really pleased to hear Adam and Jake were very good and friendly. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Matias and Marcus very helpful and…
Matias and Marcus very helpful and informative engineers
28 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Loricik,
Thank you for your great feedback!
We’re really pleased to hear Matias and Marcus were helpful and informative throughout. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Jake and Adam were sent out after our…
Jake and Adam were sent out after our Internet went down. They found the issue and fixed it quickly, great service!
28 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Sophie,
Thank you so much for your lovely 5-star review! 😊
We’re really pleased to hear that Jake and Adam were able to get everything sorted so quickly after your internet went down.
We’ll be sure to pass on your kind feedback to them—they’ll really appreciate it!
Kind Regards,
Customer Support Team 💜
Adam & Jake were superb
Adam & Jake were superb! Nothing too much trouble 👏👏
28 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Andrew,
Thank you for your great feedback!
We’re delighted to hear Adam and Jacob were superb and went above and beyond. We’ll be sure to pass on your kind words to them 👏
Kind regards,
Customer Support Team 💜
Adam and Jake arrived on time quick…
Adam and Jake arrived on time quick efficient polite .
28 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Keith,
Thank you for your great feedback!
We’re really pleased to hear Adam and Jake arrived on time and delivered a quick, efficient, and polite service. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Just simply a disgusting company
Just simply a disgusting company.
Management is an absolute joke, couldn’t arrange a knees up in a brewery.
I called them once as my connection was down (lol when isn’t it) and could hear conversations of a sexual nature in the background. As in “oh guess what I got up to on the weekend” like what on earth. - asked to speak to a manager multiple times to be told “oh he’s busy” “he’s on a call” probably hiding in his office playing candy crush more like.
Also - it’s a running joke on the next door app as to “who’s Lila connect is down today”
13 maart 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Sarah Woodward,
Thank you for sharing your feedback.
We apologise for the issues you’ve described; this falls below the standard we expect to provide, and we would welcome the opportunity to investigate your comments fully.
As we’re unable to identify your account from this review, please raise a support request via your client portal so our management team can review your account and contact you directly.
Kind regards,
Customer Support Team 💜
Mohammad was really helpful
Mohammad was really helpful, super polite and informative. I had a odd request to to issues with my plug but Mohammad sorted this for me even when he went and got more information he was really quick and my issue got resolved quickly
26 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Thank you for your kind feedback, Amy!
We’re really pleased to hear Mohammad was so helpful, polite, and quick to resolve your issue, even taking the extra time to get the right information. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Brilliant,fixed a problem in no time 😊
27 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Joanne,
Thank you for your brilliant feedback!
We’re really pleased to hear the issue was resolved so quickly 😊
Kind regards,
Customer Support Team 💜
I am very pleased
I am very pleased, I didn't expect the internet to work so well. I recommend with confidence.
25 mei 2026
Antwoord van LilaConnect UK
Thank you for your feedback, Ramona!
We’re really pleased to hear you’re happy with the service and that it’s performing even better than expected.
We truly appreciate your recommendation.
Kind regards,
Customer Support Team 💜
Spoke to Kayur today about my WiFi…
Spoke to Kayur today about my WiFi issues and within the hour responded and resolved my issues delivering massive improvements to the WiFi, thanks again 👍🏻
27 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi James,
Thank you for your great feedback!
We’re really pleased to hear Kayur was able to respond quickly and resolve your Wi-Fi issues so effectively. It’s great to know you’ve seen an improvement. We’ll be sure to pass on your thanks to him.
Kind regards,
Customer Support Team 💜
Luke was fab
Luke was fab, didn't waste any time getting my internet back on, peace and quiet from the child now yayyyy, thank you Luke 👍😁
27 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Louise,
Thank you so much for taking time to provide your feedback.
We’re really pleased to hear Luke got everything sorted quickly for you — and glad the peace and quiet is back! We’ll be sure to pass on your thanks to him.
Kind regards,
Customer Support Team 💜
Luke gave me my xbox back YAYYYYYY…
Luke gave me my xbox back YAYYYYYY THANK YOU LUKE , BEST FRIENDDDDD
27 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Amba!
Thank you so much for your amazing feedback! 😄
We’re thrilled to hear Luke was able to help get everything sorted. Happy Gaming!
Kind regards,
Customer Support Team 💜
Lack of staff i am guessing
Internet keeps cutting out. Waited nearly an hour on the phone and gave up to talk to someone. Chat I waited 30 mins.
It was not very clear in chat if an engineer was needed or if i was getting a call 'when are you available' was the question I was asked? It was clarified what they meant after I asked if they meant a site visit or a phone call.
I then got an email to tell me an engineer is visiting today between 2pm-6pm and within 6 mins of the email arriving they have arrived. Which is super quick (I am on priority because of disability). I think a call would have been good to inform of this as then their is an expectation you are in. Whilst i am writing this the engineer has left for a second time and has not even let on.
The original install was fine, alot of debating as to whether they would use existing cables or install new ones, 'easier for us if we disconnect your BT and switch it between the boxes'
i have had them for a month and it does keep breaking up a bit and cutting out here and their which i was informed might be a loose cable, which might explain why today its completely gone.
Whilst the issue has now been sorted, and chat messenger has improved and were helpful it was impossible to speak to any human physically over the phone or in person.
Jamie was nice on the web chat. thank you so muich
(Lila connect sent me link to review, but i don't use links in emails so found them myself )
27 mei 2026
Review zonder uitnodiging
Antwoord van LilaConnect UK
Hi Kay,
Thank you for sharing your feedback.
We’re sorry to hear about the connection issues and the difficulty reaching us — we understand how frustrating that must have been.
We’re pleased the issue has now been resolved and that our web chat team, particularly Jaimie, was able to support you.
Your comments on communication and contact availability have been noted and will be reviewed.
Kind regards,
Customer Support Team 💜
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