I had some very difficult issues to solve and Viviane from customer support gave me the best customer support experience I’ve ever had. She helped me solve my issue for several hours until it was res... Toon meer
Bedrijf heeft geantwoord
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Absolutely terrible! Landload force change to their service but it is just awful! Cannot ping through Youtube and take minutes to show Gmail content!
Joelle is amazing.He helped me solve the network problem that had been troubling me for many days. He was very patient and very professional. Especially compared to your other agents, they often disap... Toon meer
Bedrijf heeft geantwoord
Gaia from Clear Fibre was incredibly helpful when I had issues with my WiFi not connecting. I had important meetings and emails to get through, and she really went above and beyond to help fix the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ASK4 is a provider of Internet connectivity and technology solutions at the heart of multi-tenant buildings internationally.
Contactgegevens
14 Fitzwilliam Street , S1 4JL, Sheffield, Verenigd Koninkrijk
- +44 (0)114 303 3200
- support@ask4.com
- www.ask4.com
4,4
Uitstekend
1K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Simon helped a lot
Simon helped a lot. He is a real professional. He walked me through every step, even though it took as a lot of time, he eventually helped me fix the problem with wi fi. I really liked working with him!!
12 maart 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi,
Thank you for sharing your feedback about Simon - we'll ensure that this feedback makes its way to him.
Thanks
Jason, ASK4
Customer service
Tobi at customer service was very helpful in helping me figure out how to connect my tv back the wifi. He was very patient in helping me understand what I need to do to get it back up and running.
11 maart 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi Demi,
I’m really pleased that Tobi was very helpful when you had an issue with connecting your TV to the WiFi. I'll make sure Tobi receives this feedback, and I'm sure it'll make his day.
Thanks for taking the time to share this feedback.
Jason, ASK4
pesima señal y atencion al cliente
cuando hay problemas de señal, el wifi puede estar mal semanas, y en servicio al cliente, nadie ayuda pronto. Es lo peor
10 maart 2026
Review zonder uitnodiging
Antwoord van ASK4
Hola Mateo,
Lamento mucho el servicio que has recibido. Si el problema persiste, por favor, contáctanos a complaints@ask4.com.
Jason, ASK4
Empresa nefasta
Esta reseña no es para que la vean los de la empresa porque no harán nada al respecto para variar, sino para que la lean los clientes y no contraten sus servicios viendo la realidad de esta.
La conexión a internet es bastante mala casi todos los días. Estoy en una residencia de estudiantes y para mi es necesario tener una buena conexión que no se este desconectando cada dos por tres.
El servicio técnico también deja muchísimo que desear. Les escribí para intentar solucionar la conexión tan débil que tenía todos los días, cosa que no coincidia con lo que yo estaba pagando, y tardaban unos 3 dias en contestarme a cada respuesta que daba. Me contactaron dos asistentes diferentes y me preguntaban lo mismo varias veces, entre eso y lo que tardaban en contestar nunca pude solucionar con ellos.
Sin hablar de que hoy han dejado a toda una residencia entera sin internet, desde por la mañana hasta ahora, y aun seguimos sin internet.
Me parece una falta de profesionalidad y una empresa nefasta después de 2 años con sus servicios.
9 maart 2026
Review zonder uitnodiging
Antwoord van ASK4
Hola,
Sentimos sinceramente la experiencia que has tenido y el nivel de servicio que describes. Entendemos lo frustrante que puede ser tener una conexión inestable, especialmente cuando dependes de ella para estudiar y trabajar.
Nos gustaría investigar tu caso más a fondo para poder revisar tanto los problemas de conexión como la atención que has recibido del soporte técnico. Si puedes, por favor envíanos un correo a complaints@ask4.com con algunos detalles sobre tu residencia y el problema que has experimentado, y nuestro equipo lo revisará contigo.
Gracias por tomarte el tiempo de compartir tu experiencia.
Jason, ASK4
Adelani
Adelani - helped in sorting my VPN issue, Excellent service, he walked me through how to sort it. 5/5
7 maart 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi,
I’m really pleased that Ade was able to resolve your VPN issue. I’ll make sure he sees your feedback.
Thanks for taking the time to share it.
Jason, ASK4
Great customer service
Joelle is a great customer service agent
Sorted out my issue and went the extra mile to help me out further
Keep it up
1 maart 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi Mustafa,
I’m really pleased that Joelle was able to resolve your issue. I’ll make sure she sees your feedback.
Thanks for taking the time to share it.
Jason, ASK4
Repeated issues with lengthy connectivity interruption
An issue was logged Thursday morning at 7am. I was unable to connect to the internet for 2 days. It’s now Friday night. Still no resolution and the weekend ahead. This is not the first time. And you expect us to pay for this a- and give a positive rating??
27 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi,
I’m sorry to read this. Being without service for that length of time, especially heading into the weekend, is understandably frustrating.
This isn’t the experience we expect for our customers, and we’d like to look into this properly for you.
Please email complaints@ask4.com with your ticket ID and a brief summary of what’s happened so far, and we’ll review the case in detail.
Jason, ASK4
Taha Saleh Is THE goat
Taha Saleh Is THE goat. Fixed all my problems what a legend. Deserves a promotion or bonus!
27 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi Lorenzo,
We love to hear this, I’m really pleased Taha was able to get everything sorted for you. I’ll make sure he sees your feedback.
Thanks for taking the time to share it.
Jason, ASK4
Patience gets you anywhere!
I had a very positive experience with ClearFibre today. I called around 12 midday and spoke with Daniel Brandt regarding an internet issue I was experiencing.
Daniel was genuinely helpful, patient, and professional throughout the call. He took his time to properly understand the situation and worked through the issue carefully rather than rushing the process. It was clear that he wanted to resolve the problem, not just close the ticket.
The support felt personal and attentive, which I really appreciated. Thank you, Daniel, for the excellent service.
24 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Thanks for taking the time to leave such detailed feedback. It’s great to hear Daniel provided a patient and thorough service and focused on properly resolving the issue rather than rushing through it.
That's exactly the level of support we aim for, so it’s really good to see it recognised. I’ll make sure your comments are shared with him.
Jason, ASK4
Great experience a wonderful agent very…
Great experience a wonderful agent very helpful
24 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi Mohammad,
Thanks for the feedback. I’m really pleased you had a great experience and found the support helpful.
We appreciate you taking the time to share this.
Jason, ASK4
Great support from Viv
I was assisted by Viv from Ask4 and had a very positive experience.
She was friendly, helpful, and quickly understood my issue. Viv explained everything clearly and helped me resolve the problem without any hassle.
Thank you for the great support!
18 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi Ana,
Thanks for the great feedback, it’s really appreciated. I’m glad your issue has now been resolved and everything’s working as it should.
I'll be sure that your feedback makes it back to Viv.
If you need anything else, we’re always here to help.
Jason, ASK4
Daniel Brandt
Daniel Brandt - first line support engineer
Was incredibly helpful and helped me resolve my situation. Was patient and provided extra information, answering all questions insightfully. Thank you.
18 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi,
Thanks for sharing this. I’m really pleased Daniel was able to resolve the issue for you and that you found him patient and thorough throughout. That’s exactly the level of support we aim to provide.
I’ll make sure your feedback is passed on to him.
Jason, ASK4
Currently going through a 12 hour long…
Currently going through a 12 hour long outage, no resolution whatsoever in sight thus far, in a "luxury" uni student accommodation with hundreds of others students.
Also just want to point out that their rating on Google maps is 2.1, also when pointing out the above as a reflection as to what to expect of their services they thought it would be appropriate to flag my review as defamatory content, while also leaving a reply on my review very clearly not in anyway denying any of my review from being innacurate but effectively affirming it, which seems to me like an inappropriate use of the tools from the trust pilot website in a desire to censor my review.
16 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
We’re really sorry for the loss of connection and completely understand how frustrating this is, especially during exam periods and in a large student accommodation building.
Unfortunately, this outage is due to a fault with the third-party line provider that services the building. This is outside of our direct control, but we have escalated the matter urgently and an engineer is actively working on the issue. We are continuing to chase the provider for updates and resolution.
We’ve also sent email updates to all registered email accounts associated with the site to ensure residents are kept informed. If you haven’t received these, please let our team know so we can make sure your contact details are up to date.
We truly appreciate your patience while this is being resolved and apologise again for the inconvenience caused.
Wifi Flicker Glitch
There was a bad wifi glitch that has been going on for a very long time 3 weeks It took some time to address my situation and to get a solution some engineering team were not so helpful saying we cannot contact further more but today they have finally contacted the technical team and reseted the wifi to deal with the glitches!
14 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi,
Thanks for taking the time to share this. I appreciate that three weeks of disruption isn’t great, and I understand how frustrating that must have been.
I’m pleased to hear the technical team were able to resolve this issue for you. That said, the communication you’ve described isn’t the standard we aim for, and we’ll review this internally to ensure queries are handled more clearly and consistently.
If you continue to experience any issues, please let us know and we’ll endeavour to pick this up promptly.
Jason, ASK4
Efficient and Quick
Efficient and Quick. So glad the ethernet cable problem is finally fixed. Thanks !!
14 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi,
Thanks for the great feedback, it’s really appreciated. I’m glad the ethernet issue has now been resolved and everything’s working as it should.
If you need anything else, we’re always here to help.
Jason, ASK4
Smart Device Simon
Simon was amazing at helping sort a smart device issue that I had been putting off sorting for a while. Really nice guy too which was a bonus.
13 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi,
Thanks for taking the time to share this. I’m really pleased Simon was able to get the smart device issue sorted for you, and I’ll make sure the feedback is passed on to him.
Great to hear he made the experience a positive one as well.
Jason, ASK4
Joelle was really helpful
Joelle was really helpful. She guided me like she knew everything wrong in the situation and helped me with corrections within no time. Great work.
12 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi,
Thanks for the great feedback. I’m really pleased Joelle was able to guide you through it quickly and get everything sorted. I’ll make sure your comments are passed on to her.
Appreciate you taking the time to share this.
Jason, ASK4
When I stay in a hotel I don’t want to…
When I stay in a hotel I don’t want to be coerced into a wi-fi contract
10 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi,
Thanks for sharing your feedback. I’m sorry to hear this is how it felt during your stay. ASK4 provides the internet service to the building under an agreement with the property, and guests aren’t required to take out an individual contract to use the included service.
If anything wasn’t explained clearly, we’ll take that on board. We’re always looking to improve how the service is presented and communicated.
Jason, ASK4
Super servicio de atención al cliente
Super servicio de atención al cliente, me atendió Gaia y fue maravillosa. Recomiendo 100% el servicio.
30 januari 2026
Review zonder uitnodiging
Antwoord van ASK4
Muchas gracias por tu excelente comentario. Nos alegra muchísimo saber que tu experiencia con nuestro servicio de atención al cliente fue tan positiva y que Gaia pudo ayudarte de forma tan excepcional. Compartiremos tu mensaje con ella y con el equipo.
Paid for internet but can't get access
Paid for internet but can't get access. I've been on hold for over 15 minutes but no response from the customer support team. Incredibly frustrating!!!!!!!!!!!
2 februari 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi there,
Thank you for sharing your experience. I appreciate how frustrating it must have been to be unable to get online and then not reach support quickly.
If this is still affecting you, our team can take a closer look and help get things back on track. Please email us at complaints@ask4.com and we will follow up promptly.
Thank you again for taking the time to leave your review.
Jason, ASK4
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