I had some very difficult issues to solve and Viviane from customer support gave me the best customer support experience I’ve ever had. She helped me solve my issue for several hours until it was res... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely terrible! Landload force change to their service but it is just awful! Cannot ping through Youtube and take minutes to show Gmail content!
Joelle is amazing.He helped me solve the network problem that had been troubling me for many days. He was very patient and very professional. Especially compared to your other agents, they often disap... Toon meer
Bedrijf heeft geantwoord
Gaia from Clear Fibre was incredibly helpful when I had issues with my WiFi not connecting. I had important meetings and emails to get through, and she really went above and beyond to help fix the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ASK4 is a provider of Internet connectivity and technology solutions at the heart of multi-tenant buildings internationally.
Contactgegevens
14 Fitzwilliam Street , S1 4JL, Sheffield, Verenigd Koninkrijk
- +44 (0)114 303 3200
- support@ask4.com
- www.ask4.com
4,4
Uitstekend
1K reviews
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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Exceptional Customer Service
Gaia from Clear Fibre was incredibly helpful when I had issues with my WiFi not connecting. I had important meetings and emails to get through, and she really went above and beyond to help fix the router problem.
She was patient, talked me through every step clearly and made sure everything was working properly before finishing. Nothing felt rushed and I felt fully supported throughout.
Brilliant customer service from her — she really made a difference. I’d definitely recommend Clear Fibre based on this experience. Thank you again, Gaia!
27 maart 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for such a wonderful review, Razvi. It sounds like Gaia was exactly what you needed at a stressful moment, and it's brilliant to hear she went above and beyond to make sure everything was working properly before finishing.
Patient, thorough, and genuinely supportive is exactly what we aim for. We'll make sure Gaia knows how much her effort meant to you. So glad we could help when it mattered.
Jason - ASK4
Tobi was very patience and helpful
Tobi was very patience and helpful, helping me connect my Hue bridge which was proving difficult. Good ask4 has some expertise
25 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thanks so much for the kind words, Fahis. We're really glad Tobi could help you get your Hue bridge up and running, and we appreciate you sticking with us through what can sometimes be a tricky setup. That's exactly the kind of expertise we aim for at ASK4.
Jason - ASK4
I got a very cooperative staff that…
I got a very cooperative staff that solved my phone connection issues. Thank you Adelani ldowu
25 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Hi Uzoamaka, thank you for taking the time to share this feedback.
We're pleased that Adelani and the team could work through your phone connection issues with you. Your experience matters to us, and we'd love to ensure everything continues running smoothly. If you need anything else, please don't hesitate to get in touch.
Jason - ASK4
Adelani idowu was great with helping me…
Adelani idowu was great with helping me connect he talked me through all the steps and was patient with it too!!
24 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you, Keisha.
We're so glad Adelani could guide you through the process patiently and help ease your stress around the connection issue. That kind of support is what we're here for, and it sounds like he got you exactly where you needed to be. We really appreciate the positive feedback.
Jason - ASK4
Adelani Idowu was very helpful when I…
Adelani Idowu was very helpful when I was getting stressed about my connection not working, he guided me through the process and was very patient
22 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for this lovely feedback.
Adelani clearly made a real difference in helping you through a stressful moment, and we're delighted he was able to guide you with patience and care. It's feedback like this that reminds us why we do what we do at ASK4. We hope everything continues to work perfectly for you.
Jason - ASK4
I received support from Krystian…
I received support from Krystian Jeczmionka. They very helpful and friendly. They helped me with the issues I was having on my TV and PlayStation. They explained instructions very clearly and were super friendly throughout!
21 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you so much for the kind words.
Krystian's friendly approach and clear explanations make all the difference when technical issues crop up, and we're really pleased he could help you sort out both your TV and PlayStation. That's the kind of service excellence we aim for at ASK4. Thanks for being a valued customer.
Jason - ASK4
Customer Service and the gentleman and…
Customer Service and the gentleman and the phone Adelani Idowu helped me so much! Happy happy happy!!!
16 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you so much for taking the time to leave this review! It is great to hear that Adelani provided such helpful support, and I will make sure he receives the recognition he deserves. We will pass your kind words on to him.
If there is ever anything else we can help with, please do not hesitate to get in touch.
Jason - ASK4
Gaia was very helpful and resolved our…
Gaia was very helpful and resolved our query quickly and effectively. She was very kind on the phone as well after a very stressful experience trying to set up a new device. resolved our issue in about 2 minutes compared to the hour and half we had been trying to fix it ourself! Wish we had just called her straight away! Thank you Gaia I hope you have a lovely day 💕
14 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you so much for taking the time to leave this review, it genuinely made us smile! We will absolutely pass your kind words on to Gaia.
It is wonderful to hear she was able to sort things out so quickly and made what sounds like a stressful experience feel so much easier. That is exactly the kind of support we want every customer to have.
We hope you are all settled in and connected now, but please do not hesitate to get in touch if there is ever anything else we can help with.
Jason - ASK4
Tobi explained what needs to be done…
Tobi explained what needs to be done and helped me recover the wifi on my smart tv
13 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for taking the time to leave a review, Nadia. It's great to hear that Tobi was able to explain everything clearly and get your smart TV back online. We will make sure he knows you appreciated his help. If you ever need anything else, we are always here.
Jason - ASK4
It was excellent
It was excellent, Adelani Idowu was very helpful
14 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you, Wilfred. We are really pleased to hear you had such a positive experience. Adelani will be delighted to know his help made a difference, and we will make sure he gets the recognition he deserves. Do not hesitate to get in touch if there is ever anything else we can do for you.
Jason - ASK4
solución a falla de conectividad
la solución finalmente se tuvo a través de llamada telefónica, fue sencillo. La asistente Gaia fue muy amable y se solucionó el problema de conectividad
12 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Gracias, Miguel.
Nos alegra saber que Gaia pudo resolver tu problema de conectividad de forma rápida y sencilla. Le haremos llegar tu reconocimiento, que estoy seguro le alegrará saberlo. Si alguna vez necesitas ayuda de nuevo, no dudes en contactarnos.
Jason - ASK4
The AI sucked but Gaia was so helpful!
The experience with the AI Alex assistant was frustrating and it passed me onto Gaia, who was (a real person and) MUCH better!
She was kind and funny and made my experience a lot better. She was very helpful and patient and made my Sunday :)
Thank you.
12 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thanks, Lois.
We're really glad Gaia was able to turn things around for you and that she made your Sunday a little brighter. She'll be thrilled to hear your kind words and will absolutely receive the recognition she deserves. We're always looking to improve every part of the experience, so your feedback is appreciated.
Jason - ASK4
Gaia was very kind and helpful
Gaia was very kind and helpful, she helped me reconnect to the WiFi.
12 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thanks, Bongani.
Great to hear Gaia got you back online and made the experience a pleasant one. We'll make sure she knows you took the time to share this. Don't hesitate to reach out if you ever need us again.
Jason - ASK4
My special Thanks to Daniel Okelue for…
My special Thanks to Daniel Okelue for his quick and efficient help . He responded to my issue promptly and resolved it in the shortest time possible. Thank you Daniel Okelue 😊
11 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you, Shima.
Really pleased to hear Daniel was able to get things sorted so quickly for you. We'll make sure he receives the recognition he deserves. We hope you won't need us again in a hurry, but we're always here if you do!
Jason - ASK4
mi agente me resolvió el problema de…
mi agente me resolvió el problema de manera eficaz y rápida.
11 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Muchas gracias, Quique.
Nos alegra saber que tu problema se resolvió de forma eficaz y rápida. Si en algún momento necesitas ayuda de nuevo, aquí estamos.
Jason - ASK4
My devices just needed to get sorted out
I have lived in multiple properties over the past 10 years, and multiple times at each of the properties.
My devices just needed to get sorted out with the correct username and password. And then I want to deleted older ones. It was nice having a live operator assist because sometimes devices operating systems remember things, and sometimes they don't.
9 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thanks, Brad.
Great to hear we could get your devices sorted and that having a live operator on hand made the process that bit easier. It sounds like you know our properties well after ten years! We hope the connection keeps serving you well wherever you are next.
Jason - ASK4
She was great and helped us solve the…
She was great and helped us solve the issue.
8 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for leaving us a review, Helena! We are really glad to hear that Joelle was able to help you get things sorted. We will make sure she knows you took the time to share this. Please do not hesitate to get in touch if there is ever anything else we can help with.
Jason - ASK4
Amazing customer service
I spoke to a staff member named Gaia who was extremely helpful with my request. I have complete faith in the support team after my issue was very quickly resolved.
8 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you so much for taking the time to leave this review, Ryan. We are really pleased to hear that Gaia was able to help you so quickly and that your issue was fully resolved. We will make sure she knows how much her efforts were appreciated. We look forward to being there for you whenever you need us.
Jason - ASK4
Adelani Idowu give me an incredible…
Adelani Idowu give me an incredible service and I would recommend it to others
8 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you for the kind words! We are so glad to hear that Adelani provided you with such a great experience. We will be sure to pass your feedback on to him. It means a lot to the whole team to know we are making a difference for our customers.
Jason - ASK4
So helpful and patient!
They were so helpful and solved my issue the same day, took the time to explai to me exactly what the issue was aswell. One of the most helpful interactions I've had with a provider such as this!
Warren specifically was very lovely and patient :)
7 april 2026
Review zonder uitnodiging
Antwoord van ASK4
Thank you so much for taking the time to leave this lovely review! We are really pleased to hear that your issue was resolved the same day and that Warren took the time to walk you through everything clearly. We will be sure to pass your kind words on to him. It is always great to hear when our team goes above and beyond. We hope you continue to enjoy your connection!
Jason - ASK4
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