I'm convivnced glide customer support doesn't exist and the phones are there as an ongoing social experiment to see how long people are willing to stay on hold for. I've been trying to speak to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I would to thank Shahed for his excellent problem solving skills. For months I have been trying to resolve a mystery with my WiFi package, I spoke to numerous agents and they were all perplexed and d... Toon meer
Bedrijf heeft geantwoord
Just spoken with Naz who was a pleasure to speak with. He was calm, polite and extremely helpful in getting my internet issue resolved without fuss or delay. He knew exactly what he was talking about... Toon meer
Bedrijf heeft geantwoord
Quick turnaround from problem to fix. Shahed recognised the possible issue almost immediately. Once resolved, he gave a follow-up call to ensure all was good to go. Quickest internet resolution I have... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Contactgegevens
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Verenigd Koninkrijk
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,5
Uitstekend
10K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear we were able to help resolve your issue for you.
Nicola - Glide
Had a call with Shahed about a WiFi…
Had a call with Shahed about a WiFi problem with my Xbox and other devices. He was excellent at helping me resolve the issue and even helped me understand about the difference between wired and wireless. He was extremely nice and helpful and I appreciate the help. So thank you Shahed.
21 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help resolve your connection issues, I will pass your feedback on to him.
Nicola - Glide
Great Service!
The customer service representative that helped me solve my internet issues, Shahed, was very helpful and competent. He solved the issue on no time! 10/10 customer service!
21 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help resolve your issue so quickly, I will pass your feedback on to him.
Nicola - Glide
Had a problem with the internet on my…
Had a problem with the internet on my tv and Shahed from glide was really helpful and patient.
21 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help resolve your issue. I will pass your feedback on to him.
Nicola - Glide
Awful experience
Awful experience - DO NOT USE.
Despite having been a customer for 5 years they have completely screwed me over during an office move by obfuscating and telling me the wrong information about what services are available, forcing me to sign up with a more expensive provider which cannot be installed, and now trying to charge me cancellation charges to get out of it.
21 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave us a review. I’m very sorry to hear that your experience did not meet the standards we strive to deliver.
I would appreciate the opportunity to look into this further so we can understand what went wrong and work towards resolving the issue.
If you’re able to, please email me at nicola.payne@glide.co.uk
with some additional details, and I will personally investigate this for you.
Many thanks,
Nicola - Glide
He was patient and very helpful
He was patient and very helpful
20 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted we were able to help resolve your issue.
Nicola - Glide
Shahed was nothing less than amazing
Shahed was nothing less than amazing. Managed to walk me through resetting my ps5 and reconnecting it to a LAN cable, despite multiple issues. My previous experience with Glide was negative as there was no resolve, however Shahed completely altered that. Thanks to him I am able to use my WiFi as inteded!
20 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help resolve your issue but really sorry to hear that you have a poor previous experience.
I will pass your feedback on to Shahed.
Nicola - Glide
Great help
Great help. Had an issue getting my PC connected via an Ethernet connection, he sorted it very quickly.
20 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear we were able to help resolve your issue so quickly, I will pass your feedback on to him.
Glide are easy to use and very…
Glide are easy to use and very responsive to any issues. Shahed was extremely helpful when I experienced connection issues which were resolved within minutes! Fabulous customer service.
20 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help resolve your issue so quickly, I will pass your feedback on to him.
Nicola - Glide
SHAHED was amazing
I had a problem connecting my Alexa to the WiFI and I got a call within 24 hours and SHAHED was very helpful and patient and guided me throughout the process and stayed on call with me until my wifi was working very pleased with the service
18 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help you connect your Alexa, I will pass your feedback on to him.
Nicola - Glide
Completely trash experience with the…
Completely trash experience with the wifi. The latency spikes every other day completely impossible to stream or play anything. Dont live anywhere providing this trash internet service
15 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. I’m sorry to hear about your experience.
We’d really like to look into the latency issues you’ve mentioned so we can understand what’s causing them and get things back to where they should be. This isn’t the level of service we aim to provide.
I’ve reached out to request a bit more information, but if it’s easier, please feel free to email us at support@glide.co.uk and we’ll investigate.
Nicola - Glide
Shahed was incredibly helpful with the…
Shahed was incredibly helpful with the wifi issue. Thank you!
14 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help you, I will pass your feedback on.
Nicola - Glide
Very helpful
I had an issue and called the Glide number provided. It was fixed with ease and my handler Shahed was very helpful and friendly. Fixed the issue in 2 minutes.
14 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you so much for making the time to leave us a review, we really appreciate it.
I am so pleased to hear Shahed was able to help you solve the problem quickly, I will ensure we pass your feedback onto him.
Nicola - Glide
Great customer service
I had an issue with my WiFi and after its resumed, I failed to connect it. I called the customer service and Shahed who answered my call was very helpful and he did everything for me in the background, so after a few minutes waiting, I am able to reconnect to my WiFi. He is very friendly and efficient.
13 april 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help you, I will pass your feedback on.
Nicola - Glide
Naz from the extended hours was very…
Naz from the extended hours was very helpful.
31 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to write a review following your interaction with Naz. I will share the feedback with him.
Nicola - Glide.
Naz did a Fast diagnosis and fixed my…
Naz did a Fast diagnosis and fixed my fault
31 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thanks so much for taking the time to provide a review following your interaction with Naz. We will share your feedback with him.
Nicola - Glide
So I was assigned to wesley
So I was assigned to wesley, he help me through the process and was calm and very persistant to resolve my issue and he helped a lot! Thanks Wesley Thanks Glide!
30 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you so much for taking the time to leave a review. We are really pleased to hear Wesley was able to help you resolve the issue and will pass your feedback onto him.
Thanks,
Nicola - Glide
Ikram very helpfully resolved my issue
Ikram very helpfully resolved my issue. Very polite and prompt in addressing and understanding, thank you!
30 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you so much for taking the time to write a review. Ikram will be delighted with the feedback!
Thanks,
Nicola - Glide
I had an issue with my internet…
I had an issue with my internet connection. Naz has resolved it quickly. Thanks for your great support
28 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to write a review. I am so pleased to hear Naz was able to resolve your problem, we will make sure we pass the feedback onto him.
Thanks,
Nicola - Glide
Shahed got it sorted
Shahed got it sorted very quickly, I needed a location change from my old accomodation, and it got sorted over the phone, now have access. Very good secure procedure
27 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you so much for taking the time to leave a review for us. We are really pleased we were able to resolve your issue quickly for you.
Many thanks,
Nicola - Glide
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