Globalstay Reviews 116

Adding my review to countless others in hopes that you will be spared spending your precious vacation time in a crappy rental. Rented accommodation in downtown Calgary. The door to the unit was literally glued together hastily after what seemed like a breakin? The upholstery was stained and the room advertised as a second bedroom was a windowless doorless alcove off of the kitchen. Wish I could post photos of this nightmare!

Stay away from this company! We booked to stay with them in downtown Toronto and are not only out the $1500 + $200 deposit but also the $1800 it costed us to stay elsewhere. We waited almost 3 hours for a person who never showed up and lost our damage deposit for a missing key that we never laid eyes on. We were never inside the unit to damage anything. We followed all their check in instructions and yet somehow it was our fault that they were not able to show up to let us in or that we could not access an off property lock box that they tried to point us towards. The communication has been very frustrating. Always by email, never answering their phones and always someone different who does not answer our questions. Save you money, stay somewhere else.

DO NOT TRUST GLOBALSTAY. Downtown Calgary Apartments. I tried to change my booking, and they wouldn't even allow me to change the dates, and they stole $500 of my company's money by not allowing us to change the dates.

I am currently taking legal action to get my deposit back. Utterly terrible experience. The entry information did not correspond to the key box. I repeatedly telephoned the numbers given and the only contact was via email. I then received new entry information which gave keys to a different flat. I was then informed this was the incorrect flat but they then informed me by email some three hours later I could stay in it. They were totally unresponsive on all phone numbers given. When I left completely within the leaving deadline before the entry time (as I can evidence from my train ticket) and as I was heading to the airport they lied that I stayed beyond my time. They claimed I exited much later which is totally untrue and withheld the deposit. Despite pointing this out to them they have still refused to refund me. Therefore, despite the likely extra cost to me I am pursing them legally. DO NOT STAY WITH THEM.

Very disappointing experience overall.
The main issue was the lack of communication. On the day of arrival, I received instructions that I couldn’t access due to permission issues, and despite calling and messaging multiple times (phone and WhatsApp), I did not receive any response. Arriving without clear check-in information was very stressful and not what you would expect.
Communication remained poor throughout. At one point, I was unable to reach them through my usual number and only managed to get a response by calling with a hidden number, which was quite concerning.
There were also management issues, such as basic details not being correctly handled despite being provided more than once, which led to unnecessary inconvenience.
In addition, the overall quality did not meet expectations, especially considering the standards typically associated with Dubai.
Overall, the experience reflects a lack of responsiveness and customer service. Based on this, I would not recommend it.

Company is a scam don't rent from them. Properties are garbage.people who run it are even worse. Don't fall for this scam. Just read the reviews online these are all facts. Crooks!

I stayed at their Toronto property (3503 21 Iceboat Terrace) from January 18-22, 2026.
The deposit scam:

Required $200 CAD deposit + passport photo outside Booking.com before check-in
Their own policy states 7-day refund, but took 36 days
Only refunded after I filed formal complaint with Booking.com
Charged $20 for false "towel damage" - I only used it normally for bathing

This is a pattern:
Check their reviews here (1.3/5), Google (1 star), and Booking.com - dozens of guests report identical issues: withheld deposits, invented damage charges, poor communication.
The apartment itself was acceptable, but the deposit refund process shows this company operates unethically. They bank on guests not fighting back.
Warning: If you book with Globalstay, expect deposit problems. Document everything with photos and timestamps at check-in/check-out.

When we first got to the building there were little to no intrusions on how to get into the building, and how to get to the floor. It was also difficult to contact the host for any other info. When we got to the room it looks good at a first glance but baseboards were missing, crappie paint jobs on the walls, and in the bathroom there we bad attempts at wall patches.

GlobalStay rented us an apartment in downtown Toronto that they knew had bed bugs and then refused to offer a refund. At the end of our stay as we were packing up, we found a live bed bug on the bed. Upon lifting the mattress, we discovered a bed bug trap with dead bed bugs inside of it. There was an ongoing active infestation in which we unwittingly became victims. (The bed bugs also travelled home with us in our luggage, which we had to treat.) We immediately notified GlobalStay and requested a refund. Then a week went by with silence, and the numerous bites appeared. So we got in touch with Booking.com, since we booked the property through them. Thence commenced a five-week battle. First, GlobalStay tried to claim that we were no-shows, but we had copious documented evidence to the contrary. Then they pretended for some time that they would offer a refund and that they were only waiting for their finance manager to approve it—a falsehood they repeatedly told both to me and to Booking.com. Eventually, they stopped taking my phone calls and stopped responding to my emails about a refund. Booking.com finally formally requested compensation on my behalf, and GlobalStay ignored Booking.com’s emails. In the end, Booking.com, not GlobalStay, offered me the refund as future travel credit. Afterwards, in little more than an hour, GlobalStay writes to say, “we can see now that Booking refunded the cost of the stay and hope it is settled now.” GlobalStay was simply waiting either for me to give up or for Booking.com to step up and be their fall guy. In short, this is the most dishonest, unethical company with which I have ever dealt, and people should steer clear. If I could give zero stars, I would. What can they do to improve? Consider taking a course on ethics.

I did not stay at this property due to serious cleanliness concerns upon arrival.
The apartment looked nothing like the photos. The walls were visibly dirty, the couch had stains, there was a large hair on the toilet seat, and the bed sheets contained multiple black hairs and debris when I pulled back the blankets to check them. The unit felt worn down and unclean.
I left immediately because I did not feel comfortable staying there.
I contacted the host multiple times that same evening and provided photos. I received no response. Expedia also attempted to contact the property and was unable to obtain a response.
As a result, I am out $552 for the booking, plus $60 for parking that I did not use.
I travel frequently for work and understand normal wear and tear, but cleanliness and basic responsiveness are reasonable expectations. Unfortunately, this property did not meet those standards.

It was a good stay in 300 Front St West. I had no any issues or complaints

Nice condo + bldg. amenities (pool, sauna) Great location near Metro line and bus, shopping is right downstairs. All you'd need as traveler near by, + easy access to downtown Toronto shopping +sights. Some difficulty checking in as no rep. on site, + the need to send several pieces of information(that I thought I had already given when reservations were made)over the phone before access to room key. However Katy on phone was very kind + patient with me +my difficulties with accessing multiple sites to send her info. Condo nicely appointed +comfortable, one negative was washing machine had odor from gasket, +I didn't want to have to log in to use tv. Would use this company again, and get tis condo again

Globalstay withheld some of my security deposit due to a blocked toilet. I explained that the blockage could have been caused in a surrounding Condo as all the drains are inter connected. Globalstay said they would investigate however then ignored my emails. I would advise against staying with Globalstay.

I would give them a zero if I could. I booked for New years and then asked to extend for 1 day. they charged me 3 times for the extra day. then the day before check in they send an email request for my ID ( so unsafe) and to pay double deposit from what was advertised not to mention that suddenly despite the $400 in fees they charged apparently garbage removal was not included and I was told to take my garbage to the dump or be charged. When we arrived, it was not spotless and there was a dead mouse- their reaction - we will tell our cleaning company to be more careful. they let us stay there with a dead mouse rotting away. They charged me double the deposit and actually charged my credit card for $1000 prior to us checking out - I should have known when they said that they could nto return the deposit as they needed to check for damage even though we hadn't even checked in. they have no intention of actually returning the deposit. they made up false excuses to charge me $640 extra and don't even communicate legally- sent me a WhatsApp message (did not have my consent to do so) Luckily, I have video and phot evidence that the damage was pre-existing to when we checked in. The most ridiculous charge they wanted was $500 for some scratches on the microwave that were not there when we checked out! They are scam artists it was enough that they used their price by 300% but then to openly lie about damages that we didn't do when they violated health and safety rules.

My husband booked a stay at "New 3BR Townhouse, Minutes to Niagara Falls and Brock University by GLOBALSTAY" through hotels.com, and we didn't cross reference the property as all of our experiences booking through hotels.com on our travels have been excellent. This broke the streak.

On the day of check-in, we were smacked with a $500 CAD "security" deposit, but through PayPal. This is not a security hold, this is just me giving them $500 through PayPal. I asked if the deposit could be paid through Hotels.com as I am trusting PayPal less and less over time nowadays, and they offered... eTransfer. Which... is also just giving GlobalStay money with no buyer protection.

Once we got to the accommodation after spending $120 on groceries (listing said it included a bbq and full kitchen, so my wife and I were looking forward to cooking) we found the propane was empty and the cookware was completely thrashed. The stainless pots and pans were dirty, and the nonstick pans were degraded to the point of being fully unsafe to cook on/eat out of. Not safe for human consumption.

I emailed GlobalStay about the empty propane and thrashed cookware, but 24 hours later and we have received no actionable response besides a "hey sorry! about that!"

Another surprising issue is that the instructions state that there is NO garbage disposal, and they recommend bringing any garbage to the local dump. This is insane given that we found garbage pickup for the street was Wednesday morning.

The listing advertised a garage, but on site it said to not touch the garage. Odd, because it's empty. We booked this in part FOR the garage.

EDIT UPDATE: If only GlobalStay responded to our emails about destroyed cookware and empty propane tank as fast as they respond to Trustpilot reviews :)

We contacted Hotels.com support which seemed somewhat willing to escalate the situation for us. We have yet to hear back. While I was chatting with Hotels.com the support person tried to contact GlobalStay, but was really concerned that GlobalStay didn't pick up. I will update as the situation evolves.

EDIT UPDATE 2 - Jan 12th 2026
We've been talking to Hotels.com, at this point it's been hours of emails and phone calls with whatever Hotels.com calls their Tier 2 support. However, it appears all Hotels.com is able to do is ask Globalstay "pretty please can you refund the customer?" and otherwise have no leverage to get our money back. Going through American Express is our final option, but we wanted to give Hotels.com every opportunity to make it right first.

Globalstay tried calling my husband's number twice back to back. He picked up both times, and all we heard was dead air even after we both tried "hi/hello/if you're on the other end of the line we can't hear you". We tried calling the number back. No response. The number called us again, but hung up the second we picked up the line. I assume this is so Globalstay can claim they tried to reach us, though they didn't try very hard given all we heard was dead air.

Then, we received an email from Globalstay *5 days after we told them about the state of the propane and cookware* asking if they could come by and fill the propane and replace the cookware. We didn't respond as we had already vacated the property after Cheryl K from Hotels.com support chat advised us to do so. I assume Globalstay only reached out to us because Hotels.com was trying to escalate with them.

So far, no refund. I feel for anyone who has to deal with this cruddy excuse for an accommodation company who doesn't have anywhere in the area to crash instead. What a waste of time, money, and energy. Globalstay knows what they're doing (scamming people), and Hotels . com/Expedia should be ashamed to be letting them operate on their platform.

UPDATE Jan 26th 2026: After working with Hotels.com to try and get our money back, we finally charged back through American Express. They got it back in our account but we were told that in theory, GlobalStay can still dispute at least the PayPal charges, but probably not the charge that went through Hotels.com.

Hilariously, we received an email claiming that the house smelled like smoke and they found a cigarette butt UNDER THE BATHROOM SINK. Behind the plumbing. What an insane piece of planted evidence! Neither of us smoke, and why would anyone put a cigarette butt UNDER A BATHROOM SINK BEHIND THE PLUMBING?? I wish TrustPilot allowed photo attachments because it's so absurd it's wrapped right around to being funny.

Hotels.com continues to say they can't do anything about this scumbag company being on their platform, but we'll see what they say when we bring up planted evidence.

Booked through Expedia and assumed this was legit. At 1:00 am the day of my reservation I got an email from Globalstay saying I needed to send them $500 through a sketchy PayPal link or they wouldn’t give me the check in instructions. Of course they waited to send this email until I could no longer get a refund from Expedia as it was too late.

The actual condo we stayed in was fine but the way these people conduct business is gross and made the weekend a big headache.

Avoid at all costs

This is not a company you would ever want to deal with. I rented a stay from hotels.com thinking it was a hotel. I ended up in an office building that they converted into an apartment. From the first day my daughter and I moved in, we realized there was no tv, and no hot water! I reached out to ask about the tv and lack of hot water. The tv issue was never fixed and they did not send someome to fix the hot water until 5 days later. They held on to my deposit for two weeks!! Then had the audacity to charge a cleaning fee when I left the place exactly, actually better than the way I arrived. I am filing a law suit for the lack of hot water. It is against the law in my province to rent a unit with no hot water! Stay far away from these horrible people. I woulf giveca zero if I could. I have traveled to 27 countties and have lived in 7! This is the worst experience ever!

My 18 year old daughter rented an apartment in Toronto for a 2 day stay. They were woken up by people in the apartment taking videos. When the trespassers were confronted they said they have a key and the right to be there. My daughter was horrified. She tried contacting company with no resolution. I called many times and was told that they are looking into it or they just hang up on you. My daughter lost her $1000 deposit and the cost of the tickets she purchased for that evening because she was too afraid to leave in the even someone was in the apartment again. She barricaded the door for the night and left first thing in the morning. This horrible experience cost an 18 year old $1500

Update and response to Globalstay's genetic response.
Globalstay has yet to make this situation whole. I spoke to them many many times and without a proper resolution. Their staff are extremely unprofessional and will tell you that your complaints are not their problem. When asked for management they will state they don't have any and hang up on you and then avoid your calls. They eventually returned the deposit but Zero compensation for the lost tickets and having strangers in the apartment. This company will lie to you and keep whatever money they can. They did not investigate this situation. It wasn't until I mentioned I would be contacting the media that the deposit was returned.
I stand by my review. Do not take a chance and rent from them. Hard lesson my daughter learned.

This is a TOTAL SCAM!! & SAFETY Concern!!

They are scammers, they won’t refund your deposit. Avoid at all costs!

I have requested pics of the damage and they refused to send, they also refused to explain what was the damage about, and only informed myself after insisting many times. I’m still waiting for the pics. Also, how can you claim a leg of the bed was broken for not using it appropriately????? Are you going to tell me what’s the right way of lay down on the bed to sleep?
Check their google maps reviews, all the reviews are about the same issue, they get your deposit and will do anything to avoid refunding it.

Scammers!!!