Global Bus Rental  Reviews 

Usman gave us an excellent service, he handled our travel needs smoothly. I booked a bus journeying from Milan to Paris with a 30-seater, the bus looked like new because of the cleanliness. Highly recommended if you're looking for a bus to travel across Italy.

Booked with Usman on our trip in Milan, it was smooth and very efficient in handling all my inquiries. Haven't had such a good service in a long time. Much appreciated

I booked a bus with this company in Paris, the service was perfect, the vehicle is top notch and the driver was super friendly. Highly recommended. Special thanks to Usman for organizing our trip in a very short notice.

DO NOT BOOK WITH GLOBAL BUS RENTAL.
I was sent a quote for a bus for 32 people, I paid the quote which was about 380 EUR.
They then informed me that they didn't have the availability any longer and could provide with a 28 seat + Asphalt van but it would cost me an additional 350 EUR?! I then asked if I could cancel and get a refund as they couldn't meet my requirement.
Then agreed and on the 16th September said I would receive a refund in 7 working days.... it is now the 28th October and they are ignoring all my messages and I still have not received a refund.
The company is a scam. DO NOT USE THEM.

Bad service
We recently travelled from London to Devon and then from Devon to Leeds. Both quite long journeys. I notified the company we had 7 people and 7 LARGE suitcases. On both occasions we were picked up in a short wheel base van instead of the long wheel base we had actually paid for. This made the journeys extremely uncomfortable. We had a case on one of the seats so we could fit all the people and luggage in. In fact initially, we weren’t even sure we were going to get in at all.
I have emailed the company and asked for a refund of the extra we paid for something we didn’t receive but they are choosing to ignore my message.
Apparently this company do this all the time with their vehicle sizes.
Avoid!!

19/9/23 still not had the courtesy of a reply or any kind of acknowledgment of my complaint……….very poor service

3/10/23 still no response.TERRIBLE customer service. Avoid at all costs

6/10/23 so you will see various reviews praising the drivers of this company…….I used this company twice in a week for 2 very long journeys and the drivers both times were a delight.
HOWEVER!!!!!!! The people running the show sent buses which were too small to accommodate our party to save money BOTH TIMES!!!!!
Date of experience: September 11, 2023
Never did get any kind of response and I see they are still providing terrible service September 2024

I don’t believe this company should have a review because they are a scam outfit and not a company. Extremely irresponsible and a bunch of lying persons.

We booked a bus and paid upfront. They didn’t show up, apologise or try to remedy the issue, they lied for a whole day and the driver didn’t show up.

They didn’t refund and I had to report them as fraud.

Please they should be black listed and people should stop falling for the scam.

I would not be shocked if the +ve reviews are doctored.

Please do not book this rental service

I booked a return minibus on 15/2/24 for 20/7/24 from Bingley to York.
After reading the negative reviews I emailed them for some reassurance that the minibus would turn up, he assured me it would. Yet the minibus didn’t arrive! I called the emergency numbers but there was no response. Why have an emergency number if nobody is going to answer it?! We waited until 11:10am at which point we booked an Uber. They apologised and said his shift only started at 11:30am, so why take a booking before the company opens? We were late to our friends wedding thanks to the shocking service we received from this company.
Avoid at all costs and use a more reliable company.
We lost all faith in them after not turning up so said we wanted to cancel the return booking, they said we could but they wouldn’t refund us. So we had no choice to wait until midnight to see if they’d turn up. My friend messaged to check if the driver had set off after 11pm and we were told “obviously”. It wasn’t so obvious that same morning when the minibus didn’t show!

I booked a bus with global bus rental
Easy to book Usman help me out for my itinerary for our London tour

Great service
Highly recommended

We have booked the bus last minute with Usman he provided the services as we requested driver was very nice

Definitely use them again in future
Highly recommended!!

We booked for a hens party Usman provided us a nice party bus quick n easy communication

Highly recommended will book again definetly

Best Transport CRM services and User experience. It was good to travel with them.

Bus didn’t show for second day of event!! Terrible customer service, took over an hour to get someone on the phone, told me no refund after another colleague said I would be refunded!!

Do not even attempt to book. They ruoned a perfectly planned 3 day birthday getaway to weymouth. Ive contacted days before the departure and they re assured me that theres no problem. During the day of departure, no coach, customer service very hard to contact. They make up stories that the coach was involved in an accident and send you pictures(which i searched and reverse picture review in google and the picture was an old picture) and tell you that they are trying to get taxis as replacement which again that they cant assure if a taxi is coming. Very incompetent company, they dont care about customers.. this is reported anyway

I live in Thailand and wanted to organise a taxi for six of us to go to a concert from our hotel, both in Manchester, a city I don't know at all. I found National Minibus Hire & Coach Hire on Google, told Rida what I wanted and she organised the rest. No hassle, on time, great driver who took us there and back. Highly Recommended.

Excellent service in Crete, modern bus and professional driver.
Thanks to Usman Alee for his help and understanding.
I recommend this company and look forward to using their services again.

Bus transfer for a large group of italian students from Stansted to Wembley (and back). Despite a last minute call from Italy they were exceptionally professional and helpful, fast and clear in communication (by phone and email). Very honest with price for a very good service. Drivers punctual and collaborative. Can't desire more than this. Absolutely recommended.

I rented a minibus from this car rental service, and it was a disappointing experience. The minibus was in poor condition, with evident signs of wear and tear. The overall cleanliness was subpar, and it seemed like it hadn’t been properly maintained. Customer service was also lacking; the staff seemed disinterested and unhelpful. I would not recommend this car rental service, especially if you’re looking for a reliable and well-maintained minibus.

We used this company to transport a group of wedding guests in London UK. With the help of company representative Usman ALee, everything was very smooth and easy. He was always available to communicate with quickly and easily before our event, making our lives much easier.

Driver Paul was simply a delight, a chauffeur of the highest character, a personage of the finest pedigree. No request was too small, with a calm demeanour in the face of an arduous journey. All passengers were treated with the utmost respect, with all requests met with a professional and most gentleman-like manner. Paul is a credit to King and Country

Very good customer service

Helpful and welcoming. Fast communication and very nice drivers.

Excellent customer service, punctual schedule, i think good type of vehicle. The driver is very kindness