Globe Life Reviews 

Customer outreach and interactions are appalling. Instead of emailing you or calling and leaving clear message explaining why they need to contact you, they spam you from several unknown numbers from different areas at all times of the day, like a scam call centre. (It’s 2026, no one answers random numbers anymore, 90% of the time it IS a scam call. I probably blocked most of those numbers not knowing any different). When someone did finally leave a message, he left his name and told me he needed to speak with me urgently with no mention of who he was calling on behalf of or what they were contacting me for. There was no caller ID and phone number was cut off so I wasn’t able to call back. When I did finally speak to someone to set up a meeting I still wasn’t given any context. This was after having no interactions with the company whatsoever since my policy was set up over two years ago.

I did not find out until the day of the meeting that it would be a Zoom call rather than a phone call. I was set up and waiting for about 15 minutes before the scheduled meeting time, while the agent joined 15 minutes late as I was about to leave the call. Instead of just asking me to turn on my camera, which I was already uncomfortable doing and had said as much, I was requested to turn it on through Zoom. The agent I spoke to came off as patronizing and out of touch. I was bombarded with information, despite saying several times that it was an overwhelming amount. When I told him I couldn’t afford for my rates to go up at this time, I felt like I was being interrogated in response; at no point should I have had to explain my financial situation during an economic crisis or tell the agent that no, my debt payments and bills are not things I can put off, that’s none of your business. After that conversation he had the audacity to ask me if I seemed so agitated throughout the meeting because I was worried that I was going to have to pay more. I shouldn’t have to tell you that that’s an incredibly rude thing to ask a customer and I had to meekly tell him that I’m not really comfortable on calls like this and that again, the information was overwhelming. He was kind enough to share a phone number to reach out to the company to lower my rates, but by the end of the call I was so frustrated, overwhelmed and embarrassed that I was in tears. That interaction alone was enough to make me consider cancelling my policy, or finding a different provider altogether.

Now what the agent I spoke to doesn’t know, and would have no way of knowing, is that I am autistic. Phone and video calls are difficult, because of the way my brain processes information. I retained none of what he said, was given no other options to receive or review the information. Having no context for the meeting means I wasn’t able to prepare ahead of time and was beyond stressful. The entire interaction left me anxious and just feeling really awful overall.

I also want to make a point of saying that while I may have been short with the agent, I wasn’t rude to him. Most of the call was me humming and nodding along while I tried to keep up with the information he was giving me. I genuinely wanted to report this to the company, but wasn’t able to find a way to do that through the website, which is also incredibly frustrating.

I was visited (cold) by an agent prospecting for opportunity in my funeral home workplace. I listened to the presentation and offered some personal details pertinent to the conversation to get a quote.
The agent went to another funeral home and shared my name personal medical history without my permission to acquaintance-colleagues. Thank God the listener called out that it was inappropriate.

In short, the agent used my personal (and I thought confidential) information for his benefit. This is wildly inappropriate and poor discretion. It's turned me off to the entire company as a result.

Terrible insurance company, lots of scams and fraud, do not buy.

My fiance passed away in april this year he had accidental ins. He had fallen accidently an got a brain disorder an passed with medical conditions to I put in a second claim over 2 mths ago no communication from them . Not fair to families especially when he has been paying them since 2008. Not reliable for sure

They have the dumbest stupidest automated system of any place I've ever called it tells you on the phone if you want to talk to somebody remain on the line then it says you pressed and invalid key how could you press and invalid key when I didn't press anything at all I mean whoever came up with this is a complete and on top of that what you're trying to get the your cash back and canceling the account something very very simple they can't even do that fortunately I was able to get a hold of somebody that actually knew what she was doing

Have trying for months to transfer policy from me am my wife to daughter in law. Nothing but brick walls , excuses after excuses.

Associate was kind, polite and willing to help answer my questions! She did a great job! Thank you for such great customer service!

I've have had a policy with Globe for many, many years. I on record as the OWNER of the policy & my son is the INSURED. As the owner of the policy, Globe should be able to speak with me but every time, they tell me that I am UNKNOWN to them.

Additionally, for years I have paid my bill in full yearly. No monthly installments. This year, Globe has failed to send me a billing statement & their "new, improved" website is anything but. I tried to find my 2026-2027 premium online & couldn't find it. Never had this problem before.

Called Globe & after 30 minutes of multiple, confusing "prompts" that got me nowhere, I finally shouted "representative, agent, agent" into the phone & was connected to a woman who had no idea what I was talking about when I told her I wanted the amount of the premium for 2026-2027.

This was on 10/14/2026 & knowing the payment has always been due around the end of October, I wanted to know what amount I should pay. Agent girl told me she didn't know but I could send an inquiry to some email she provided to find out.

Sent email, complete with my name as the owner, my son's name as the insured & the complete policy number. The email I got back stated I was UNKNOWN & no information would be provided to an UNKNOWN.

In the past when I've had to communicate with this company, which was rarely because web site was easier to use, I would call an 800 number & was promptly connected to a polite, knowledgeable agent. Whatever the issue I was calling about, it was resolved within 5 minutes.

I suspect the "new & improved" web site was designed by AI, the endless prompts are AI, email responses are AI generated responses & the agents (when you can find one) are untrained & reading from AI scripts.

Globe has gone from a somewhat acceptable company to deal with to a "bottom-of-barrel" company to deal with. Completely unacceptable.

Company is Very misleading

The representative resolved my issue. The representative was professional and informative.

I had no problem reaching an agent took me a little bit, but the computer cause it insist on trying to help you and it doesn’t know how my problem was. My insurance policies were sent to my daughter‘s home address without my consent. No one gave me a reason as to why this was done and I try to get paper mail stop and I was told if I did that I wouldn’t be able to get anything else from them. It was a bit confusing and it is still confusing as to why I had to put back in a change of address because they chose to send my insurance paperwork to my daughter‘s address without my consent. Hopefully it was resolved and my mail won’t be going to somebody else’s house I’ve had this policy over 30 something years and if it lapses because they chose to change my address, not me so never had a problem with them before, but this is some new stuff. Maybe they’re cleaning the house doing some data injury was done wrong but hopefully it was resolved.

I called Globe to get information on my sister's policy for which we have a Lost Policy Certificate. I was told in order to receive any information we would need to give her address that was on the original lost policy. The policy use issued in 1991, 35 years ago, and she didn't remember the address. That address also was not on the Lost Policy Certificate. Customer service was of no help to us in trying to resolve this issue. I cannot recommend Global Life.

It all sounds good on paper but when it comes right down to it they are a scam company, you can apply and they will approve and then later on you might get a letter in the mail saying they don't believe you about your health history, so in other words they're calling you liar, the only one line is globe life itself lying about their products, there are way more reputable life insurance companies you can choose from besides this thing

I had an insurance policy on my life and paid out consistently for over 5 years. Globe life stop taking payments over a year ago, i wasnt clear on what happened but "they" claimed someone filed a claim on my life. NOW they're telling me it was a mistake, however it leaves me uncovered, so I feel like this was a complete robbery of my money for over 5 years ....it's been over a month and they still have NO answers or No compensation!!!

The professionalism of the person that was answering my questions was outstanding.

Got through to an agent quickly to change my method of payment. And the agent showed good customer service 😊

Great customer service, polite and very helpful.

Your Customer Service Representative, Kelly was friendly, professional and helpful with my account.
I'm a satisfied customer with Globe Life and Accidental Insurance Company, and would recommend them to family and friends. Continue success and keep customers satisfied.

The customer service rep was super experienced and professional. I was calling to update my payment arrangement. She was very patient as I had to locate information. The representative also assisted me with updating my address and phone number.