Gnomon Watches Reviews 

In January 2022 I've purchased a Squale from Gnomon (ORDER #27703). The watch is great and it was delivered very quickly.

Unfortunately, I recently realised that the watch was sent with its warranty card dated January 2021 (instead of 2022).
I've been trying to contact the customer service for days and all I received is a blank automated email + a copy and paste answer from their WhatsApp account.

It is sad to see that a lazy mistake like this which could be rectified very quickly is simply being ignored. By reading also other reviews, my warning to other buyers would be to stay away from Gnomon if you are planning to buy anything above $1000.

You don't want to risk dealing with aftersales amateurs when you put a lot of money into a watch.

UPDATE: this was resolved rather quickly, after I started posting a few reviews. The explanation given was that the customer service was "on holiday".
I'm still happy to recommend Gnomon overall, but my warning still stands. If you are planning to buy an expensive reference, evaluate your choices carefully.

I don’t like being critical of any company selling quality goods. Please just understand that if you buy a watch from Gnomon, you own it and if it looks in person less that your expectations, you own it. I bought a $900 watch from Gnomon 4/12/22 and after sending pictures of this issue I had with hands and indices not matching, they asked me to return it on my dime and pay shipping for original purchase. That’s $240 US and this is why buying from Singapore is not like your local dealer.
I’m sure the company is just trying to make it, I just wish the cost of doing business was disclosed somewhere prior to accepting a package from Gnomon. They do sell good quality watches, I just think if it cost $250 to look at one it’s not a model that makes much sense to me.

Im a bit of a compulsive shopper...that includes all clothing jewelry and definitely watches. Regarding watches, I am not the "look at me I bought the Rolex Daytona, ive now made it" Frankly i cant even afford that watch but if i could there are a myriad of more creative choices that i would pick if i wanted to convey that message. What I will say is if youre looking for an on line watch company with a huge variety of swiss watches, unique timepieces, limited edition specials and the best customer service you will ever experience from an online watch company...you will not getter better than Gnoman. I look everywhere, i search compulsively for items i get in my head and going back to my initial point i have a shopping problem. Thats my issue not yours. And im not saying there arent other good on line watch retailers but Gnoman on every level surpasses the others. Just make sure its in your head when browsing abd especially buying a watch!

Misleading prices offer, they send emails with watches offered at a certain price, than at the moment of check-out, the price of the same watch is increased of over £200!!!
Fraudulent marketing and huge time wasters, congratulations for your pathetic business behaviour!

I have purchased a couple of watches from Gnomon. All I have to say about Gnomon is--Superb! The watches they pick and sell are high-quality; moreover, their customer service is equally excellent. If you want to purchase a watch online, Gnomon is "the one." Look no further.

Seiko alpinist, Japan made (091) bought 3 days ago from Gnomon and arrived today. Perfectly packaged and presented and works a treat. Cheapest on the market at £500 with included free velvet bag and cleaning cloth. Not even the the compass bezel misaligns! Guarantee certificate signed and stamped and even post-dated by a day. Easiest purchase I have ever made, having said that I have yet to receive the tax and duties bill. This should work out at 22.5% including tax and duties which would still make it cheaper than the the non-JDM item in the UK. I have absolutely no problem recommending them, they provide an excellent service.

Bought a watch from them in 2017 and it came with a bent seconds hand. I contacted them to send me a new set of hands and the promise to reimburse me to replace it at a watchmaker. After following up with them, they ghosted me. Very disappointed that I spent a fair chunk of change on this seller.

Recently I bought the ocean one black ceramic watch. Haven’t wear a lot just few times and kept it in the watch winder. One day I decided to wear a watch but for my surprise one screw was out for some reason and then it kept going the same thing. I took to watch repair shop and they advised me to change the bracelet so I contacted the gnomon customer service by email and we was going on and on back and forward. I dis explained the problem to them and they said that they won’t change the bracelet. All the time they was asking the picture (pin out of the bracelet). Very disappointed with their service. So if the watch brakes then what they will do? Same thing -NOTHING. Wouldn’t recommend them to anyone.
Update. After I gave up with their service, they decided to send me a new bracelet.

WORST COMPANY EVER. SUCH A SCAM. I ordered a watch, paid for it etc. The watch comes and there is no actual watch in the packaging. Just the box manual and papers. No watch. So I contact them literally a day after and they have the nerve to ask me why it took me one whole day to tell them. First of all I’m in USA they’re in Singapore. I work overnight and our times are completely off. Then they have the nerve to ask if I have CCTV (video) of me opening the package so I can prove it wasn’t there. WORST CUSTOMER SERVICE EVER They treat their customers like crap. Treating me like a suspect instead of giving me a refund. After about 5 emails arguing they offered to send a replacement watch. Which I do not want anymore. I want my money back. Why send a replacement but no refund? It’s like they’re blaming me or calling me a liar. DO NOT SHOP HERE. YOU WILL REGRET IT especially if something goes wrong. They do nothing to help.

Authentic product and very good with communication.

L'orologio che mi è stato venduto ha piccoli ma evidenti difetti , ( piccoli segni sulle ghiera e sulla cassa), e per la spesa che è stata fatta ( 799 $) più tasse è a mio avviso inaccettabile. Ho deciso di tenere comunque l'orologio perché hanno pessime recensioni come post vendita. Ho il sospetto che mi abbiano rifilato il reso di qualcun altro senza fare un controllo che fosse tutto in ordine prima di spedirlo , anche perché la cassa è stata aperta . La spedizione è stata veloce ,ma se non garantisci che gli orologi che vendi siano in perfette condizioni che professionista sei?

Bought a Steinhart Ocean One 39 Double Ceramic Green. Shipped to Romania 1 day earlier than predicted and the product is exactly how it was described. Really happy that I found a Steinhart on their website.

Purchased an Evant Polestar Diver. No issues with delivery but the bezel insert 12 pip is off centre, so indices don't align, manufacturer QC issue. Gnomon should have identified this. When I complained they advised bezel has 1 mm of play to compensate. Doesn't make any difference as bezel insert is off. Left this Review on Gnomon site still not posted

In September I placed an order for a Squale 20atmos 1545 heritage ceramic from Gnomon. Transaction simple, delivery fantastic within 4 days . Product ... well this is where the problem started. The watch looked beautiful, but it wouldn’t work. I contacted Gnomon & told them about the issue, they replied a day later advising that I wind the watch. To which I replied I have & still it won’t work. They then asked me to do it again , and watch for a day or so to see how it keeps time. I was beginning to get annoyed at this point. How do they expect a watch to activate when the movement is not working ?. To actually send back it would have cost me the price of return shipping & plus the insurance fee to cover it getting back to them . Anyway I then found another customer with the same watch had exactly the same issue as myself. I was going to be out of pocket , Gnomon claim to check the timepieces before shipping . If they had they would have seen the movement was so badly broken that nearly all the gears had to be replaced , my grievance with them is that if they had checked the watch as they claim , this would have all been avoided . As a business you don’t lay false claims to your customers. I wish they didn’t have exclusive rights as AD for the 1545 range . The 1545 range is quite extensive & they are great looking watches. I got the watch repaired here in the UK at quite a cost . The watch is performing great , but unfortunately my faith & trust in Gnomon is tarnished

Habe dort eine Seiko Uhr bestellt, bestellung wurde nach 2 Tagen versendet. Ich kann nichts negatives über den Shop sagen, jedoch wünsche ich mir, dass sie ein auf mögliche Zollkosten hinweisen!

Gnomon could not have been more accommodating to me. At the onset of my purchase of a Seiko I put the wrong address of my old address, they fixed it immediately before shipping for me. Not only that but they were very accommodating to my inquiries. I am extremely satisfied with their service and will be purchasing more seikos.

I’m very happy with my Hamilton PSR purchase,the watch arrived in 3 days to Sydney.
Anders Tan was very helpful and the watch was sized perfectly as my request.
I couldn’t be more happy with the service I received from Gnomon watches.
Would highly recommend Gnomon watches.
Regards Martin

Paid for the watch last thursday. It arrived monday!! I am in the US. Amazing service. The watch box was wrapped in a air cushioned box. Aside from amazing service the watch is fantastic. Did not have to contact them and from start to finish I received various emails confirming receipt, shipment and delivery. Will be buying again from these guys!

Fantastic watches and customer service. I have successfully purchased several watches from overseas. Great prices and selection. Anders Tan is the best. Very professional, knowledgeable, and honest. Highly recommended!

This is an excellent watch seller. Based in Singapore. I received my watch in NJ, USA in 3 days via DHL. Tracking info up to the minute and delivered as instructed. I would trust them 101%. Btw the watch is excellent and beautiful.