Go Proctoru Reviews 

I had an incredibly frustrating experience with this service. The treatment was unprofessional, and the entire process was painfully slow and inefficient. Employees were rude and dismissive, compounding the frustration. The system was riddled with problems, causing unnecessary delays. Despite waiting five hours just to get into the test, the issues remained unresolved. This experience was not only a waste of time but also highly stressful, putting students on edge and adding to their anxiety. The lack of organization and respect for students' time is appalling. I’ve never encountered such a poorly managed system or unhelpful staff. I will never use this service again and strongly recommend others to avoid it.

I must say that usually I have good Proctor U experiences. Usually it takes 5 minutes or so for them to set up my exam, but this last time it was unbearably difficult. I was going to take my exam in the office (which I've done once now while being proctored before). My proctor had me cover all other laptops (there were four of them that weren't even mine) and she wanted me to unplug them. I refused to do so since they aren't mine and it wasn't even my office. Then, I asked if I could take the test in the dining room (I've taken two proctored tests there before too) and she refused for some reason. So I ended up taking it on my bed, using the back of my calculator as a space to write on. It was uncomfortable and difficult to do. All of this also took about thirty minutes and made my experience massively more stressful than what it needed to be.

I've sat half a dozen exams with ProctorU. There's always an issue. Staff don't speak English. Often spend over an hour trying to deal with tech issues mid-way through an exam because they've logged me off. So stressful when you're already hyped for an exam.

Absolutely the worst app/extension ever. Absolutely impossible to use. I never want to use this ever again. It always take a minimum of an hour to even remotely set up. I have been forced to take all my exams at least an hour later than scheduled because of this. This system is terrible. I would not recommend to my worst enemy. Constantly tells me to close any other sessions when it is the only tab on my entire computer. Instead of connecting you to an agent quickly, it needs your full name and email. Absolutely horrible system.

I've had to deal with ProctorU many many times. Not once has it just gone smoothly. The most recent attempt resulted in me giving up because I cannot even get to the ID verification process. I took videos and photos of my screen. The "live chat" is such a poor excuse for "help" that I finally just gave up and in hopes of the professor being more helpful. The chat bot will NOT connect you to a live person, and if you click "no" when it asks if this was helpful, it will repeatedly give you the same options over and over. If I had any other option, I would use that option. Anything but this.

i am a student and just took an Objective assesment from Proctoru through my school. waited over 1 hour just to start my exam. proctors were unhelpful and did not seem to know what they were doing.

Friendly but literally have not been able to take a test since WGU switched to this program. It is so frustrating!!! They claim to help but it still hasn't worked!

From their invasive & suspect practices to their home grown ‘browser software’, simply put, this org is straight trash all the way around in my experience.

Actually completing an exam via this proxy/proctor is a roll of the dice each & every time. Worse yet, is their subpar support after their software tanks your exam, if not your machine.

The reality is, this org has marketed their product & services to various institutions, as a ‘better solution’, only to overly complicate what should be a straight forward process, all resulting in the impediment of a student’s progress.

** If you are on the fence between multiple schools, etc., do yourself a favor & limit your choices to those institutions that DON’T utilize Meazure / Proctor U.

Need additional sources/proof? Just read through these reviews and/or search online for related reviews for this org & see for yourself. This org ranks at the bottom pretty much everywhere for a reason.

I 200% agree with the previous review. This is a garbage company, hiring incompetent people to work and made me to reschedule my exam. They wasted more then 30 minutes to look for unnecessary setting on my computer and claimed I do not have proper computer for exam. I have had this computer working all this time and they screwed my exam up in the setting before my exam started. I rescheduled and they screwed me up again and transferred me to the helpless IT support. They had someone who is working some where in India or Bangladesh to proctor your exam. Not sure if they install any virus in your computer!!!

ProctorU was unable to maintain a connection for the duration of my exam. I completed 90% of the exam before needing the proctor to input a password and exam key. I spent 2.5hrs with their customer support only to be told I need to re-take the exam. Their support did not seem competent. Their network continues to cut out while contacting support. It was a frustrating experience and a waste of any time i had allocated out of my schedule for my continued education.

Awful service

Logged in to take my exam, they got their time zones mixed up and eariler than the actual time by 1 hour so they cancelled my exam because of "no show".

The support is horrendous and kept replying that i didn't show and ignored every screenshot and evidence that i showed up on time.

Truly the worst experience I have had with an online proctor system. Seriously may reconsider my classes at WGU due to the switch to this system. They had multiple proctors switch me to one another and then switch me to tech support for them to only tell me I was good to go and transferred back to a proctor who said they had to cancel my test because I was not properly connected. I truly cant believe this company and the lack of support.

HORRENDOUS!! And doesn’t even begin to describe the 2 hours wasted attempting to take an online test for a job position. I had 2 customer service reps hang up on me because they couldn’t offer any assistance. I had 4 different proctors disconnect me. Finally, a fifth transferred to tech support and they proceeded to tell me everything was fine and there was no problem on either end. AND THEN THEY DISCONNECTED ME! This company is disgraceful and why any employer would choose them, is beyond me. They are literally screwing with people’s livelihoods! SHAME!!!

My exam was supposed to begin at 11:30 est. I had my brand-new laptop ready to go. I had everything ready. It took 1 hour for the proctor to show up and 1.5 more hours to load Google Chrome (did not ask permission) he went through my desktop on my laptop, into folders that were not open and to ice the cake, when it was time to put the Exam ID and password in, the proctor kept putting it in wrong. By the time I finally got to take this awful test, it was so late, and I was a nervous wreck. Regrettably, I will not take any more tests because this was a horrible experience!!! If I could give you NO STARS that would be the true rating. You are not even one star!

I have written 8 exams through Proctoru and I have had problems EVERY. SINGLE. TIME. The last time it took an hour and 45 minutes for them to tell me that my system wouldn't allow them to connect, despite the fact that I had just written an exam with them 3 weeks prior (only started 20 minutes late that time). This website is the absolute worst and I would definitely recommend trying to find an invigilator that you can write in person with.

I took my Restaurant ServSafe Exam through ProctorU. I set my session start time at 9:10pm, after some difficulties caused by the Guardian Browser, froze up multiple times due to it using 100% of my CPU and RAM causing me to have to restart my pc and claiming i lost internet connection and that it was weak when I was next to the router and my computer said it was connected fine, I was able to start my exam after the tech just launched my test on EDGE instead of Guardian. After switching browsers everything worked perfectly and I passed my exam. I ended up spending about 45 trying to get setup up and start.

Worse experience ever! Omg. I've never seen such incompetent people. Horrible company to do business with

This is a terrible proctoring service. My first exam I took with them, they told me my camera wasn't working and sent me to their tech support. Tech support got it working and I was able to complete my exam with no issues. The second exam I attempted to take today. It is 3:22 and my exam was scheduled for 9:50am. I still have been unable to take the exam. For 3 hours I went back and forth between tech support and proctors while the proctors told me that my camera didn't work right after tech support told me it was working and everything was up and running. They continued to remote into my computer, then rebooted my computer 2-3 times. After 4-4.5 hours they told me that my computer was the problem and I would not be able to take tests on their platform with that computer (less than a year old computer) and that my only option was to have another computer. I attempted to reschedule the exam at which point I was told that everything had been done that could be done. They refunded me my money, at my demand, no offers were made by them to rectify the situation. Throughout this multiple "employees" would tell me "I'm going to disconnect now" and would end the chat in the middle of the chat. Unfortunately I still need to get this test done so I tried to take the test with my dad's older computer and was told I would have to pay for it since they refunded me and would have to pay the extra fee to "take it now". I was told my only option was to use a different computer and pay for the schedule, but was not told that they could guarantee the exam would work. They offered to do the "test my equipment" to see if the new computer would work, however I had previously tested my original computer and was told it would work so their system is not reliable. I will never use this proctoring service again and will be complaining to my institution as well.

Shame on you, I can’t believe you would charge me extra protectors, $9.09, 9.09 DOLLARS on three different time. That among is 27 DOLLARS, you ass, that money would have bought be 5 mcflurry, I’m broke af, and you guys still ripping me off, I have screenshots and I need justice. If I had money I would have sue you.

I scheduled my test for a certain time and logged on to see they had set a timer for an hour later than my scheduled time. Confirmed I got the right time zone and tried to call--the customer service reps seem to be overseas outsourced and couldn't offer any valid help. I tried the live chat and was just told 'wait till the timer runs out' and the chat was closed. Why bother even scheduling a time if there's that much discrepancy between it and when you're willing to provide the test?