Go Proctoru Reviews 

Waited over an hour and the proctor never showed up. Call the helpline and they tell you have to use chat and hang up on you. Then no one shows up to the chat.

I would give negative stars if I can. EXTREME invasion of privacy, unreasonable requests to unplug tv, super slow reply, and after 1 hour I still can't see my exam. What a shame that such company exists

I would give this absolute garbage a 0, but it's not an option. Proctors were very rude, and weird. Had me do a 360 of my room and then asked why I had certain things in my room. They made me do a 360 of my room twice, and it was still not good enough! TERRIBLE.

I’ve taken the TOEFL Home Edition test six times, and amazingly, I’ve never been able to complete a test without some issue:

- Before starting the test, the proctor told me to use the restroom, so I did. When I returned, the test was terminated for leaving the screen. (The proctor seemed unaware they had instructed me to go, likely because they just repeat the same instructions each time.)

- During the Listening section, the proctor's voice kept coming through, making me miss half of it. Later, I was told it was because I had looked down to take notes. No retest or compensation was offered.

- I spent two hours with customer service because the necessary program to connect with the proctor wouldn’t work. After finally getting in, I couldn’t take the test because the scheduled time had already passed.

- I logged in for my scheduled test only to find that my reservation wasn’t registered.

- One year later, during today’s test, yet again, the proctor terminated the test without any reason during the Speaking section. They claimed it was due to integrity issues but wouldn’t tell me what rule I violated. I was asked to show my whiteboard, the entire room (360° view), and my phone and its location. After reviewing everything, the proctor couldn’t find any violations. I am still waiting for a response, not knowing why my test was terminated.

The software is terrible. It disconnected in the middle of the exam, and when you reached out, you received no help. You couldn’t even get a real person on the phone. How can a company like this continue to operate?

SO TERRIBLE! if i could give them 0 stars i would. I downloaded everything and prepared so much the day before so that i wouldnt run into any problems but here I am. I was supposed to take my exam 30 minutes ago and have been on the phone the whole time. was told it would be a 2 minute wait, after waiting 15 mins they said theres nobody available! This software absolutely SUCKS and I hope nobody has to go through this. The stress of an exam is enough and then they make us deal with this as well. TERRIBLE!

Took over an hour to get started on an exam. Provided my ID and room scan in advance. Then Guardian browser stated that there were multiple sessions open. Started a remote access session and they messed with my computer settings for about 30 minutes then handed me over to another person who didn't know the issue and informed me to try again. I tried again and eventually the exam tool let me in. I started over 1.5 hours later than I planned on starting. Proctors were unhelpful and the browser was terrible.

Horrible!! I spent hours on the tech support chat trying to access my exam. I was disconnected numerous times. Never got access to my test! Seeing all these bad reviews doesn’t surprise me but makes me wonder what ProctorU reps were really installing on my computer during the times I had to give access so they could try to diagnose the problem. BEWARE!!

The absolute garbage!
I had to speak to 10 different incompetent techs that couldn’t troubleshoot setting issues. When they couldn’t figure out what was going on, they would drop the connection and I had to wait for the next tech! After 2 hours finally the last tech changed a few settings and I was good to go! Very disappointing. Do not recommend

I’ve done many online exams and Proctor U is the worst that I’ve experienced.
When you sit for an exam it should not turn into 40 minutes of trouble shooting over a laggy connection – this can mess with a students mindset.

They were okay when Proctor U was an extension for Chrome or Firefox but when they required students to start using “Guadian Browser” the problems started.
It’s clunky, seems to require a lot of resources and has been the source of technical issues in the past.

Also, it seems inappropriate to have to download and maintain a third party browser – and then have it up to the student to troubleshoot their issues.

There are the privacy issues as well considering they run all sorts of scripts on your device with no real consent agreement from the client to do so.
At a minimum it should be better regionalized rather than having to share a bandwidth-hogging video connection to the other side of the planet while also connected to university servers.

Worst company in the world! My exam has been rescheduled 11 times in 1 day. Lost connections, language barriers, can't verify ID, can't hear me, camera blocked. Mind you, I have used tons of these proctors and not one is this horrid! Literally withdrawing from school because of them.

Utter trash, problematic and zero accountability for their flawed product, the guardian browser is slow, it loser connection to serve constantly, the browser freezes, customer service is non-existent. Just trash a stain on wgu professionalism.

If you're looking for a Proctoring experience that prevents you from accessing a test because of an undetermined problem, waste over two hours of your time as incompetent IT people fail to fix, and it results in not being able to take your test that day, this company is for you!

Would not recommend if you are looking for a normal, competent experience.

I was disconnected by my proctor multiple times. I went through multiple proctors and no one stayed. I had to go through multiple room checks and repeat the same process multiple times. I was halfway through my exam and the entire system shut down. I had to wait on the phone for a while and finally I was told that they would reconnect me to my exam. First I had to be reconnected to a proctor. After I was connected to my fourth proctor, I sat and waited for about five minutes for her to connect me to my exam. Finally, I asked her in the chat when she would be able to connect me to my exam and she ended the chat. I have used multiple proctoring services over the years and this is by far the worst one ever.

I was supposed to take an exam today. I had a session with 3 support technicians, and all of them kept telling me to stay calm and that they would fix the issue. After an hour of troubleshooting, I couldn't take the exam because we didn't resolve anything. The staff was very unprofessional, with a terrible attitude. I am very disappointed! I can't believe what an unprofessional experience that was.

Due to my university's want to proctor tests, they have listed proctor u as a service. I have utilized proctor u's services since being enrolled at my university and each experience has been terribly awful. They have not been on time for one appointment (I have had over 6 appointments). There always seems to be an issue with set up which takes time away from testing. While it is understandable that no two people are alike, the standard of practice for proctor u should be the the same for each proctoring appointment and it never is. It seems as if each proctor has their own set of rules since there is always a new problem with each appointment. We are required to pay for their proctoring services however their tardiness which can be over an hour should forfeit the cost of the service. They are very defensive when they are questioned on how long the process is, especially if they are late. My last three exams were taken in less than 30 minutes due to their tardiness which did not give me the time needed to complete each exam. Proctor u needs to cancel or shut down their services until they can run them adequately and professionally since they seem to not be able do so at this time.

Unable to take my exam since WGU switched to ProctorU . If a company is unable to handle a simple task something mor nefarious may be afoot. I do not trust this company with my personal data.

Absolutely terrible, they are corrupt thieves, this is a disgrace. DO NOT USE.

I had to use ProctorU to take an exam. They had me switch devices while trying to set it up and were still having the same problem with my camera. I was passed around to a ton of different tech support people and they all just tried to do the same stuff. My university forces us to use this and I have pit in a formal complaint.