Go Proctoru Reviews 

Using ProctorU is absolutely tragic. On top of the pressures of sitting an exam, expect to sits for an hour waiting on technical support. On each occasion I’ve used Proctor I’ve had to complete the login and pre checks multiple times. The program is hideous and their service is slow and frustrating. I recommend to all universities to avoid at all costs.

I was stuck on the stupid Guardian browser for an hour saying "loading". When I called technical support they sent me a link that I had to pull up in another browser and had to allow full access to my computer. Once I was in she said I should continue with the support technician via the ProctorU chat. So I did he was rude and took forever to respond. Then comes back and says my computer wasn't allowing my camera to be accessed. Which was confusing to me cause when the tech support on the phone had me log in via the link, the screen popped up with my camera and told to allow for recording. So the entire time I was on the online chat it was recording me. Then he said that he had to restart my computer. When I questioned him, he got very rude and said "can I restart ur computer now" then he restarted my computer. My computer took longer than usual to turn back on and when it finally came back up it wouldn't accept my password to log back into my computer. I had to reset my password 2 times til it finally let me back in. This crap is really shady and wish I never went this route to take my placement test!

terrible proctors. id get more help from roadkill on the side of the freeway

I need to book an exam but the link won't bring me anywhere. I talked to support and all they said was they can't see my account or details I provided (pretty sure it's a bot and not a real agent as well) and then closed the chat instantly.

Please find someone else to use ProctorU should not be able to hold up peoples time and money this way If you are an online university please do not put your students through the hassle because I promise you they will not help. Proctored exams are essential to passing your courses and when you cannot take them that holds up your life the technical support is non existent with these people

horrible service. if you are a teacher using this, you are not keeping your students best interest in mind. I dont know if they are privately owned, but i would rather sit through the DMV all day instead of use this excuse of a service agian.

- their service will shut off randomly
- no time granted back when their service shuts off
- no reading out loud, after inappropriately having to show all over the room you are in to prove you are alone
- no reading out loud is damaging and counterintuitive to all things education related. look up "production effect" which is the result of the dual action of speaking and hearing yourself speak.
- allowed notes, but only handwritten. I would assume 90% of students take all of their notes on google docs or Microsoft word. for this to be enforced is humiliating.
- adhd: i have adhd very bad, and it helps me to read out loud. to be told to shut up while trying to work through a problem in my head sets me back quite a bit, and it razzled me enough for me to have to fight through some serious brain fog the next 30 minutes.

I've never had an issue with a proctor. Still, Proctor U is the worst company I've ever experienced because the Guardian Browser is HORRIBLE. It simply doesn't work on the vast majority of computers. It doesn't work on my laptop for some reason, and I can't go to a library computer, a school computer, or a work computer because adminned computers will not accept the program. Since I have no family members nearby at the moment, I am entirely at the mercy of friends, and it's objectively annoying to be asked to give up your personal computer for half a day so that your friend can download a suspicious browser that will probably leave your computer vulnerable. I've been trying to find a computer that I can take my final exam on for WEEKS now. I am literally going to have to take a 4 hour bus down to my Dad's house in Maryland because that is the only way I can guarantee that this course will be finished by an important deadline ... I live in NYC. I've had to restudy for this one exam multiple times because of all the times the Guardian Browser failed. It's been incredibly stressful and frustrating. And, they shamelessly charge you $8-$12 for each reschedule, even though the failure is their fault. I've spent 4 times as much money on the scheduling process for this reason. I'm applying for refunds now.. will update this review with their response. All in all, this company has cost me an excessive amount of scheduling fees, an 8 hour round trip bus excursion, and the stress of someone who's being hunted for sport... everyone needs to come together and beg their school to cancel their partnership with them ASAP... one day we will see this company rot <333.

Absolutely disgraceful service! My session was terminated by the proctor without any reason, and they were already late to begin with. After that, I waited a total of 4 hours—THREE of which were spent waiting for another proctor who never showed up. This level of incompetence and disregard for people's time is unacceptable. Absolutely abhorrent behavior! Their lack of communication and support throughout the ordeal made it even worse. How can a service like this be trusted for something as important as exams? ProctorU needs to completely overhaul their process or stop pretending they can handle online proctoring

nothing like giving a random indian guy remote access to your desktop so he can run scripts and play around on your computer all in the name of "not cheating" take the test in person and skip this garbage company

I’d booked in an exam with them for the 10th October at 11:10am. Only to get a message from my uni to say I haven’t been booked in for my exam two days before. I’m now $8 US out of pocket for their stuff up.

I have had an awful experience with ProctorU so far. I haven't even scheduled my test yet - the process for getting assistance with testing my equipment was like pulling teeth. The live chat option directed me to articles that I had already read and offered no solutions for my problem. When I reached out through their "non-urgent" contact channel, I was told to "be rest assured that we have live technicians who can assist you" and then my ticket was closed without my permission or a resolution to my issue. Once I got in touch with a real person, I agreed to give them "remote control" of my screen so that they could provide assistance. They just tested my equipment from their end without telling me what they were doing or explaining how to fix the issue I had that was originally preventing me from testing. Multiple times during the "remote control" assistance process I received the same answer (with the exact same wording) that had nothing to do with the question I asked (about a download speed that was too slow). Communication was so difficult, that I wonder if they are hiring tech support that does not speak English and and so provide them with pre-prepared, scripted responses. I sincerely hope that ProctorU's bad customer service does not affect my ability to take my test on exam day and I will be advising my professor and institution that they do not use this service in the future.

Worst service ever. If I didn't like my college I would leave because they use ProctorU. No one can solve issues, and I have attempted to test in 3 different places only to have it kick off before I can even test. HATE this service.

This company is absolutely the very worse I have ever had to deal with!!!!!!!! I THOUGHT after the 3rd time it was me but thank you all for your comments because I know it was not me my experience is echoed all over this page!!!!!!

Whenever I opened up the assessment it took me to connect to proctorU, they made me download guardian browser which was extremely sketchy, there were indian people in the backround, most likely contingent workers from india, it sounded like a scam call center if I'm being honest, there was a lot of backround noise, people laughing and talking in indian, then they kept switching my proctor 4-7 times, at one time I heard wind blowing outside like uh what the sigma, why are you outside and monitoring my test??? that's so sketchy, now I'm creeped out because random hired people from india have my passport information and my face since they can see me.....they made me download logmein, which was to take control to my laptop, the whole situation was highly stressing for me because they asked me to take a picture of my workspace, laptop, left, right, back then the proctor asked me to see my left right back and under the desk so that's repeated twice, the guardian browser wouldn't load so they made me close out of everything, take pictures of left, right, down, my laptop, then the proctor asked me AGAIN to show left, right, up, down, my workspace, they made me take a picture of my passport 3 TIMES IN THE SAME TESTING SESSION AND 3 TIMES THE PROCTOR PEOPLE HAD TO VIEW MY PASSPORT, and made me clear my stuff that CLEARLY BELONG IN MY DESK SUCH AS MY HELLO KITTY MAKEUP BAG AND ALOE VERA AND THEY CONSIDERED IT AS CHEATING,:((( MY BACK HURT BECAUSE I KEPT GOING BACK AND FOURTH CLEARING MORE THAN 15 ITEMS ON MY DESK, i was sick and in the process of recovering, they didn't even let me have tissues on my desk...I had to keep all of that stuffies in and i holded in my coughs, I wasn't allowed water bottle on my desk i really needed water and my throat was extremely itchy it hurt so badly and now i woke up next morning with lot's of pain in my chest area and I'm severely congestion, my lungs hurt and i wheeze out in a deep voice, THANKS A LOT PROCTORU, they are so stupid, THEY MADE ME TEAR OFF A PICTURE OF MY DECEASED LOVED ONE ON THE WALL LIKE EXCUSE YOU???, THAT HURT MY FEELINGS, HOW IS THAT CONSIDERED CHEATING IT WAS A SIMPLE DRAWING OF A SPECIAL SOMEONE 😢😢😢😢i was on the verge of tears I was scared, afraid, I really wanted this to end, God who knows what changes they did on my laptop, I had a bad feeling they did something to it, they opened one of my applications, it looked like windows command prompt and they were doing things in the background, it was really sketchy, MY LAPTOP DURING THE TEST WAS EXTREMELY HOT, IT'S NEVER BEEN THAT HOT BEFORE, NOT EVEN RUNNING BLENDER WHICH IS A 3-D RENDER PROGRAM, it was so hot I didn't even want to touch it...I didn't want to say anything because I know they have the power to suspend or invalidate my test, but sheesh, it was so stressing, made my head hurt, took 2 HOURS TO JUST SET UP FOR THE TEST, I WAS ALREADY TIRED, burned out, on the verge of tears and I couldn't anymore so I turned it in and called it a night. DO NOT TAKE A TEST WITH THEM I REPEAT DO NOT TAKE A TEST WITH THEM SAVE YOUR LIFE AND RUN AWAY.

Disclaimer : this review reflects on MY personal experiences and opinions, it can vary from person to person, based on time and the proctor, I encourage to form your own opinions, my review is intended to provide helpful insights but should not be taken as a definitive opinion.

This company made me feel absolutely uncomfortable through this entire process. Telling me to lock my bedroom door and put my phone on the floor near the locked door. Asking me to record my entire bedroom for them to look at.. very over the top for a FOOD SAFETY EXAM! zero stars if I had the choice.

This is truly ridiculous, unbelievable not professional !!!! September 19, 2024, I tried to take my exam for real estate through Proctor, first with Nakka Rishi Yadav, then another try with Ganesh P, really very weird people from another earth , it is a horribale experience !!!!, I wasted my time my energy !!!!!! Apparently in Pennsylvania you can only take the test online through Proctor, I will try to find a place that i can go to a class and take the exam, because Proctor is garbage !!!!!!

Just finished taking an exam with a Proctor who was quite rude to me at the end. There is no option that I can find on their site to contact someone about something like this. The Proctor repeatedly told me to "wait" to close out the taskbar so she could watch me fill out my survey. Once I filled it out she told me to submit it and I hit the button to and while it loaded moved my mouse to hover over the "X" to close out our session after. When she saw me moving my mouse she said, "submit, submit, submit, SUBMIT" raising her voice at me at the end. I am so over having to use these services to take my exams.

Worse propter service. There software really doesn’t seem to work and the people aren’t helpful. Also, I feel uncomfortable letting support representatives have access to my computer.

these weird people were all up in my settings disconnecting bluetooth items, removing stuff from my taskbar, changing my search engine, etc. what a bunch of creeps bruh.

When I was suppose to be taking my test I was literally trying to log in, connect to a proctor to the point the proctor sent me a message that my time has expired. This wnet back ans forth for over 1 hour with the chat bot and the log-in for the exam process. The worst of it was that I scheduled off work that morning, made numerous phone calls to Proctoru for help, and sat on hold until my session did expire. I suggest just using a real proctor. My co-worker had the same experience and did not get into the test either. The process was so exhaulsting and frustrating that it nearly brought me to tears.