Go Proctoru Reviews 

I was doing an exam that pulls my mark so I could get into the uni course I wanted which is super hard to do good in. Halfway through this supervisor started screaming at me legit screaming at me to take my hijab off, and I already notified them that I wear religious hijab and all. This woman kept screaming at me and made me lose 10 minutes from my exam, I talked to them and it's been 2 months and they never got back to me disgusting company.

If you want me to hate your company, use ProctorU

Idiot technicians, similar to everyone else I was passed around to 5 different variations of morons who could not figure out what the issue was. 2 hours after scheduled test start time, I was told I would have to reschedule. I decided to stop wasting time with the donkeys running support, deleted the apps, disabled my firewall and tried again where I finally managed to make it work.

Their dodgy software allows all access into your pc and I have no idea if these weirdos are using my ID to commit identity fraud or what!! I am sure there are no infosec practices in place. I ran a full virus scan afterwards but my pc still feels infected.

It's a miracle someone is actually hiring these people based on the very obvious reviews here

I would give this 0 stars if possible!!!! I absolutely hate this! The system is dumb, crashes & closed my browser, I have to uninstall/reinstalled, restart my BRAND NEW computer for the proctor every time. Of course it doesn’t work I tell them immediately I need tech support they don’t transfer me they still want to do it their selfs and CANT!!!! There’s no reason it takes over an hour to get through prechecks!! Then you finally get transferred to tech support & have to explain all over again. I wish my school would stop using this idiotic system along with their idiot s”support team”!!!!!

This company deserves negative stars. I am more than disgusted with it. The website crashed and their customer service closed so they didn't have to deal with questions. My professor extended the exam period so that students could complete it, then it took 4 hours for them to figure out how I could start the exam. THEN, it crashed in the middle of it. The timer on my exam did not stop when this happened and I also had to way of seeing the timer. The proctors had no clue what they were doing and I've never experienced such bad professionalism. NO school should use this and this company should be forced to shut down permanently.

My exam was scheduled for November 8 at 4:50 PM MST. The ProctorU team didn't join until 5:15 PM MST. Even so, I was willing to wait. Before the agent arrived and began assisting me with the exam, I had already downloaded the Gurdian browser that was recommended. We performed the standard examinations, which included examining the ID and the room and its surroundings. I began my exam, and the first part of it went smoothly. I went for a quick break after asking. returned, and we checked the room and its surroundings as usual.
So far, everything has gone smoothly. I carried on writing my exam. Suddenly, a new ProctorU chat window appeared, and another agent asked if they could use my mouse. As usual, I gave in. They started disabling features after going to settings. All I could do was observe what they were doing. After they finished checking, they told me I could resume my exam. I carried on with my test, but a few agents kept requesting to use my mouse and alter my computer.
That evening, they downloaded the Gurdian browser thirty-one times. It was after 11:00 PM when they declared that they were ready so I could continue with my exam, and we saw that the exam had been marked as "submitted." I don't know if the exam was turned in because one of the agents felt like it or if it was turned in after the allotted three hours. I couldn't finish my exam after spending six hours locked in the same room and sitting in the same chair. I wanted to cry and been sick since that day.
When I arrived at this board, I saw that other people were complaining. Contemplating to take this matter to the media/ legal…..

Extremely disappointing experience with ProctorU.

During my 2-hour, 30-minute online exam, after completing all the required setup checks, I was about 40 minutes into the test when I was abruptly logged out due to a server issue. I asked the ProctorU invigilator what was going on, and he attempted to resolve the issue but, after about 20 minutes without success, simply gave up and stopped communicating clearly. I asked if I’d be able to continue the exam from where I’d left off once things were resolved, and he assured me I could.

Eventually, I was transferred to a technician who resolved the issue in about 10 minutes, then re-assigned me to another invigilator. However, after waiting another 20 minutes without updates or a way to reach anyone, I called ProctorU’s support over the phone. Only then did someone finally re-assign me to a new invigilator so I could continue.

After redoing all the initial checks, I returned to my exam only to discover that the timer showed just '40 minutes remaining'!!!! despite the time lost due to the technical difficulties. I messaged the invigilator, Victory, who claimed the timer hadn’t changed and I was wrong. When I pressed the issue, she stopped responding altogether. Classic 'gaslighting'. Left with only 40 minutes to finish the exam, I had to rush through the rest, barely passing, without time to review any answers I was uncertain about.

At the end, I asked Victory if I could close the window. She asked me to leave feedback on the service, and as I started to select “very dissatisfied,” she interrupted, telling me to click a red button in the corner instead. I immediately realise I had been tricked me into cancelling my feedback entirely, effectively preventing me from documenting my concerns. I luckily was able to find and submit my feedback through the use of history tab.

After this frustrating and exhausting experience, I feel compelled to share this story. This company’s poor communication, technical issues, and unhelpful service created unnecessary stress and wasted valuable exam time. I strongly advise training providers to reconsider using ProctorU, as no one should have to deal with such a frustrating experience during an exam. Going forward, I will make sure any course provider I use does not partner with them, no one deserves this level of service.

I would rate it 0 stars if that was an option. Proctoru is an absolutely horrible test taking service & should not be used at all by any means necessary. Their proctors are under qualified & quite frankly stupid. The entire website is trash. They tell you to use the live chat service for immediate support & that doesn’t work either. No one replies & when you call customer service you are placed on hold for hours at a time. I was scheduled to take a test at a specific time & my proctor disconnected before my exam & left me trying to reconnect for over an hour. I had to reschedule my exam. THIS IS A HORRIBLE TEST TAKING SERVICE!!! THEY DO NOT HELP YOU WITH ANYTHING & THEY SUCK!!! If you couldn’t tell I hate them with my entire heart, do yourself a favor & save yourself the stress & future therapy you will need from using proctoru.

I had an extremely disappointing experience with ProctorU that prevented me from taking my AMCA EKG exam. The proctoring process was unprofessional and chaotic, ultimately costing me the chance to sit for my exam as scheduled.

To start, my proctor didn’t even log in until an hour and a half after my test time had started. Despite my repeated attempts to connect, I received little to no guidance, and when my proctor finally appeared, they struggled to understand basic procedures and technology. Unfortunately, ProctorU’s support was not helpful either, and the delays forced me to miss my exam entirely.

When I contacted AMCA to follow up, they reached out to ProctorU to investigate, but ProctorU falsely claimed that technical difficulties on my end were to blame. This was simply not true. The issue stemmed from disorganized proctors who didn’t seem familiar with the equipment or exam protocols. I was left feeling frustrated and let down, especially after having to pay a $60 rescheduling fee for a situation I had no control over.

If you’re looking for a reliable, professional testing experience, I strongly recommend avoiding ProctorU. Their lack of professionalism and accountability cost me time, money, and an exam opportunity.
Tiffiani

They absolutely suck, waist of your time. Make sure you set a time from of at least 2-4 hours. Worst customer service ever. I would not recommend to any other business. Be prepared to be pissed off. I was on for 3.5hours and I was on wait for forever. I don’t think I’ve ever been so annoyed in my entire life with a company that sucks this much

I was supposed to take an exam today at 10:30 am. The servers kept crashing and reinstalling their shady software multiple times. I did the pre-checks 11 times! I was so angry I actually kicked my bed in frustration and I NEVER lose my cool like that. I finally gave up after two hours and messaged my instructor and she’s going to proctor my exam via zoom tomorrow. DON’T USE THIS SERVICE IF YOU VALUE YOUR SANITY

Absolutely horrible. You never get in touch with anyone and if you do they are not able to assist or don’t care to. I’ve been seeking help for 3 hours and still nothing.

I had 2 exams scheduled for today. After 7 hours straight of trying to access them I gave up. The first proctor told me he couldn’t see my video on their end. A support agent told me to restart it. Then nothing would load at all. An hour and a half later I finally got through to a second proctor but he also couldn’t see my video, even though I’d passed all the system checks. After that the chat box with the proctors wouldn’t open and the lobby would send me back to the starting page. Had server issues, tech support kept getting disconnected., there was an issue with the secure browser. I called at least 8 times and got through 3 times without them hanging up on me. All of the tech support who accessed my computer told me my issues were fixed when they are quite clearly not. I would definitely have driven the 1.5h to the test centre if I had another chance. What a joke.

If I could give them a 0 I would. Horric experience. Took 5 hours just to get into my test the first time. No one comprehends English as they are not native English speakers. The second time I took my test took 4 hours. They scheduled me the wrong test and had to reschedule it with the correct test which took an additional hour. A complete Waste of time and WGU should stop using them to proctor this test. It’s a terrible experience for all potential students. Horrible all the way around!

I had to take all of my exams on Proctor U this semester and it has made me cry 3 times because of how FRUSTRATING it is. I am considering going to a college in my hometown so I can go to the uni to test instead just because of how awful Proctor U is.
1. I have never taken my exam at the scheduled time because of technical issues or simply waiting for a proctor.
2. I took all of my exams in my apartment at my table and after waiting 30 minutes with a proctor, she said I could not take it in this room.
3. Every proctor does things different and there is not one set protocol or policy that is followed. You will never know what to expect. Some proctors want to see every inch of your apartment and others will start the exam before you even realize.
4. Customer service lacks A LOT
I hate this service:)

This is worst page ever!
I was supposed to take my exam at 10 am and it’s 2 pm and they have issue with the server. When si finally got connected they said that I need an external camera if not I cannot do the exam!
Really?!!!!!!!!
Don’t recommend this website.
Never
Never
Horrible customer service!
They took hours to respond the chat from the website!

Absolutely horrible. Waited 2 hours after scheduled time to take test. Transferred to 4 different proctors and 3 different technical supports. Very little communication. Called help line twice without answers. I was only informed that there were not enough proctors for the amount of people taking tests. Nothing like being nervous for an exam and then getting worked up about the proctoring company. Difficult time understanding Indian accents. Avoid at all cost!

Every time I use proctoru it takes at least an hour just to get my test started. It makes make computer extremely glitchy and slow when my computer usually doesn't do that.

I feel like I need compensation after the ordeal ETS and ProctorU just put me through. After months of preparing for the GRE, I signed in to my test 15 minutes early to begin the check-in process. Although my computer was displaying perfect connection, my proctor told me my Internet was incompatible with the test and advised me to connect to a mobile hotspot. I'm not technologically savvy and had never completed this process before, so I asked for instruction, which the proctor provided (only after scoffing at my ignorance). I tried to enable the hotspot on my phone, but I was notified that it had to be purchased through my Internet provider. I asked the proctor for extra time, which she granted, and called my provider. What ensued were thirty minutes of agony as I waited for a representative to answer my call and attempted to troubleshoot the issue. Finally, I was able to purchase and enable the hotspot; I went back into the ETS server and told my proctor I was ready to begin. At this point, she'd disabled her microphone and began sending me automated messages that said the connection issue hadn't been resolved and my opportunity to test had passed. I continued messaging the proctor and receiving the same generic responses until finally, I asked to be connected with a different representative. I felt like the proctor was lying about my poor connectivity, especially since the hotspot was showing full bars and the system check screen didn't show that anything was awry. At this, the proctor terminated my session--a nonrefundable session, mind you. I then contacted ETS, thinking they'd connect me with a proctor who could offer a second opinion and perhaps begin my test. Nope. I was told to email ETS, who will supposedly open an investigation. I doubt I'll see my $220, and at this point, I only hope I can drive two hours to a testing center without ETS telling me I have to wait before "testing" again. Do NOT use this service. The proctors are apathetic, negligent, and incompetent. I've spent six months studying for this test; I followed all of ETS's guidelines, which included downloading an app to check my computer system weeks prior to the test; I followed the proctor's instructions perfectly and was still disconnected from the testing server. Taking a test through ProctorU is not worth the blood, sweat, and tears (literally).

Invasion of privacy. This proctor interrupted me 20 times, just took over the mouse, then the computer screen went black. Tried to log back in, couldn’t as still controlling mouse. And then proceeded to go into the Notes part of my Mac to communicate with me as the chat box had crashed. Finally at 1.45am I said I’d had enough and want to stop, she just said continue, continue finish the exam. Bawling my eyes out wondering if the passwords in notes had been compromised. Horrible

My proctor stalled for 25 minutes in the pre-test part, demanding to see the entire room after all corners were visible in the clear photos I had already provided. She told me that the photos were blurry, but I had looked at every photo before moving on to the next photo and all corners of the room were visible and the photos were clear. She also told me my ID was blurry, but it was clear on my end. She told me that my school requires that I show her the room twice, which I know is entirely false because when I've told the school that I was required to show it twice, I was told that was not a requirement. The room I was in was completely empty except for the desk, a lamp a bed and me. It should have been quick and easy. Instead, the proctor dilly-dallied until I was completely fed up and I'm pretty sure I failed that test completely. I paid for same-day testing, and I feel like I paid for the "privilege" of having someone sabotage my success. If I could give 0 stars, I most definitely would. She also closed the feedback box before I could write anything.