Go Proctoru Reviews 

Proctor U causes me to get so stressed out every time I use it that I get completely distracted from my exam. The first time I used it I waited for over an hour for a proctor, and when I contacted someone about this they said my proctor was there the whole time and just didn't start my test. Some of the proctors, like David, are super kind and it's not their fault that ProctorU sucks ass, but some of them barely know how to operate a computer and I feel like I'm babysitting them! Just today during a FINAL EXAM for a class my proctor, I forget her name but it started with a V, said "I lost your video feed" and nothing else and then closed my exam with no warning and disconnected! I got connected to tech support and the guy said there was nothing wrong on my end, but then he went to my google chrome and started downloading stuff without asking me? Then, due to an issue that was not my fault, I had to go back through and redo all of the prechecks and wait for another proctor for 30 minutes! ProctorU is ridiculous and feels like a money grab to get you to pay for an on-demand appointment.

Went through 6 different support people only to get a support person who took over control of my computer to "fix" an issue, only to have them start my exam without my permission, ticking down the time of my exam while they tried to fix an issue on their end that caused my taskbar to not lock to the bottom of the screen. What this genius support agent does next is control my mouse to the top right of the screen and CLICKED X ON MY EXAM.... Closing my exam before i could even answer any question, completely exiting both my exam AND the support box, leaving it so i couldnt even reconnect with my proctor and ending my exam and forcing me to reschedule with my school and add layers and layers of stress for their mistake. Hands down the worst online experience I have ever had. DO NOT USE THIS!!

Une organisation minable, une perte de plus de 40 minutes avant de pouvoir commencer le test d’anglais. Et cerise sur le gâteau, un proctor prend la main sur votre ordinateur, un risque immense car vous ne savez pas vraiment qui est derrière ce proctor.
Un conseil : PROCTOR EST À ÉVITER

This organization causes so much stress while trying to get connected to your exam that you will forget everything you’ve studied and ultimately fail your exam. That is even if you can get connected.

If I was able to give this company less than one star, I would. Absolutely incompetent and an incredible waste of time and money.

If I could put negative stars I would. I’ve been trying to take my NCCA PT Exam and each time I’ve had to reschedule it because of the incompetence of proctorU and their intstructors/proctors. Every time I go to take my exam there is suddenly something “wrong” with my pretty much brand new computer. I use starlink WiFi and I can’t tell you how many times they wouldn’t allow me into my exam because of an “internet issue” which I never have. It’s funny how things load really quickly and then suddenly when you’re trying to get into the exam all of a sudden my internet sucks..hmmm that doesn’t sound right. Plus they don’t really seem to care at all.

This platform's sheer incompetency made me waste 2 hours for nothing. I've been transferred to 10 different proctors and tech agents, all trying to get control of my computer or download something in it or both. My computer crashed more than once because of this, and each time I'd have to repeat the process again. It was torture. The last proctor would take forever to answer, stretching my patience even thinner. Their instructions made no sense (my phone sitting sideways as an external camera cannot capture both my entire head and my keyboard because the distance between them is bigger than the camera's scope). Horrible and absolutely unacceptable experience. Hope they get their shit together.

Horrible piece of crap company with incompetent people!!! Long wait times, application never works, and when i give them permission to use my mouse they close all my windows!! Outrageous

2024 update I waited an 1 hr and 30 minutes to take my exam. I need to apply soon and won't have time to reschedule. after a proctor finally came they didn't even have the correct access code to get in for me to actually take the test.

This is insane and unacceptable. My test was at 4:50. It’s 10:00 and I haven’t even started. Been sitting trying to get started for over 5 hours. Problem after problem. Transfer after transfer. Tech person after tech person. Restart after restart. I see all the reviews have the same experience. How can a company get away with this!? One star is a gift. It won’t let me (and I assume all the others who left a review) give 0 stars.

Every time I took a test with proctorU it took HOURS to actually get started. I always go thru the proctor telling me that my computer settings won’t allow them to have access to my computer, get transferred to support who tells me they see nothing wrong and can access everything perfectly fine. Transferred back to proctor who says the same thing as before. I’ve gone back and forth like this for hours! Also having to download guardian browser like 17 times to be able to take one test is ridiculous.

Wasting time for 4 hours in the phone with 5 different Tech support and the mini had to reschedule for my exam and paid $12 and it’s not even my fault! I hope all Universities stop using this service. They are horrible and really wasting students money and time.

Horrible I can never start my exam on time because of their poor software. It always, always take over an hour and chatting with 34556789 people before I’m about to test.

Horrible horrible horrible. I am beyond disbelieved, upset and frustrated from proctoru. I waited for 6 hours for the exam, no one was able to assist me from customer service, and to make things worse, I had to reschedule the exam after waiting 6 hours or more for a proctor that did not show up. It was a whole run around from customer service. My whole day was wasted from this company. I would avoid proctoru. If your are able to find out that your school is using their service, I am sorry, you will be so frustrated and angry just like how I feel right now.

Worst experience of my whole life. The website cannot be accessed. I tried for FOUR hours. No one was talking to me, everyone ignored me so I gave up. I now have to talk to my university so I’m not failing this course. Angry is an understatement.

I can’t even get into the browser to use it and I have a BRAND NEW MAC. I do not understand why WGU would downgrade so low. I’m unable to take test as of right now and it’s very frustrating

I honestly don’t know why my school uses this company for exams. To say they suck is actually a compliment. I had a test scheduled and it took me an hour to connect with the Proctor. Then the representative goes to tell me that I couldn’t take the test because I needed a new password from the school which was bizarre. After going back and forth with them I contacted my school and told me that I didn’t need a new password. Called proctor u back and another representative told me they had no idea what I was talking about as if I made it up . This whole thing has been frustrating and honestly I should have looked at the reviews and gone to the testing center to avoid all this nonsense .. please avoid if possible

My computer was working perfectly but they could not see my webcam. Over 10hours and 10 technicians could not "fix" the problem. I was told to just "get another computer" LMFAO useless program with useless "support"

The proctor was extremely rude and condescending and was hard to understand. The technical set up is complicated and requires a lot of access to your computer. If you can do something in person it would seem to be way less of a hassle even with a 1 hour drive considered , I did not find the service to be convenient or helpful. overall it felt pretty scummy.