Go2gas Reviews 

Boiler repair had been attempted by others and failed. Direct Line Insurance arranged go2gas visit on New Year's Eve as it was classified as a Home Emergency under my policy and it was fixed, including a replacement part, in 25 minutes. Very thankful.

My Direct line home insurance recommended to give them a call regarding my boiler. I called and been told they only deal directly with direct line insurance claims with customer with home emergency included in their plan. Direct line confirmed that although my plan doesn’t include the emergency service, I will still be able to use their services and pay directly . Go2gas reused to take the job unless claimed by direct line insurance. The receptionist jsut hanged up on me! Well go2gas only deals with customers with home emergency plan. No need to call . They hang up on you .

They spent two hours wasting time and making our boiler even worst before telling us we need a new diverter valve.

Then called Vailliant and Vailliant engineer said another engineer had messed around and put in wrong diverter valve and voided Vailliant guarantee. The engineer also left loose washers and screws and tissue paper inside the boiler.

Absolutely useless conmen

Jake (the engineer) was polite, friendly and a good communicator. He worked hard and effectively. He was a pleasure to meet and a good ambassador for Go2Gas Solutions Ltd. 5 stars for Jake

The only issue came via the company who said that the claim was not valid as we had another toilet. However, as the mains water had to be turned off because the isolator had broken and so could not stop the leak we would never have been able to use our other toilets as they were starved of a water supply of any kind. Therefore. IT IS AN EMERGENCY and meets the insurance claim criteria.
If it is ratified as a claim, do I get my money back 🤔??

Our boiler had gone off and we have been waiting for ages to get it fixed. In the end we went to our insurance and Roger came out via Admiral. He couldn’t find our house but kept going knowing we were stuck in the cold in December, he was hugely helpful, fixed it in 20 mins and gave us some great advice having just moved to the house about how to maintain the boiler. Great guy and company! We would 100% recommend.

Costica was very thorough and efficient in repairing plumbing works under the kitchen sink. Would highly recommend Go2Gas.

Deserves no stars! First engineer correctly diagnosed part needs replacing. Nearly 2 weeks later another engineer comes with no parts says boiler unsafe and needs replacing. 2nd opinion taken from Vailant directly, they replaced faulty pressure sensor f75 common fault code, a seal, tightened stopcck, carried out flue safety checks, all good working in an hour, plenty life in boiler. DON'T USE GO2GAS - YOU'VE BEEN WARNED - bunch of cow boys, caused so much inconvenience, poor communication, poor workmanship, left place mess, needed rags & kitchen tissue, very unprofessional and inconsiderate. Complaint raised with insurers. Company needs reporting to trading standards. New boiler would be £2,500 v couple hundred pound fix. How can you get this so wrong. Go2rubbish!

Costica, who was the plumber that arrived to help us did a great job. He replace all the damaged parts and explained all the work done. He was clean and tidy. Thank you.

Costica is the best - many thanks

Jake was friendly and efficient. Fixed the issue in a couple of minutes.

Our engineer, Costica, was exceptional. Very quick to resolve the problem and clearly explained everything he did.

The plumber done his job very well and was polite.

We had go2gas come out for a emergency appointment the engineer Jake H came out with a very professional manner the work that he done was amazing couldn't fault it one bit Jake was very clean and tidy and didn't leave anything behind.

I would highly recommend go2gas with out a fail

We recently faced issues with our heating system and initially called an independent engineer, who spent four frustrating days trying to fix the problem. He ultimately suggested we needed a new PCB motherboard, leaving us without heating or hot water and no resolution in sight.

Desperate for a solution, we contacted Go To Gas Solutions Limited—and what a difference! They promptly sent out Thomaz, an exceptional engineer. He was incredibly knowledgeable, approachable, and efficient. Within just 30 minutes, Thomaz diagnosed and resolved the issue by rewiring the control box. What took the previous engineer four days of fruitless effort, Thomaz handled with expertise and ease.

From booking the appointment to their outstanding customer service, the entire Go 2 Gas Solutions team demonstrated professionalism at every step. We now have heating and hot water again, all thanks to Thomaz and this fantastic company.

If you're dealing with heating or gas problems, look no further. This is the team to trust!

Costica was brilliant
Thank you !
Very professional

Branden did a fantastic job clean efficient and very personable

Jake was very efficient, immediately set about diagnosing the problem and quickly discovered that it was a leaking pipe on the washbasin.
All fixed now.

Great service. Quick to arrived and got the job done when others couldn’t! Really great service from Costica

Arrived on time. Tidied up. Very pleasant young man. Very pleased with service