Go2gas Reviews 

Absolutely terrible customer service, rude people who keep cancelling jobs.

AVOID! AVOID! AVOID!

If I could have given zero stars, I would have!!

I am still without heating or hot water after nearly a week in winter due to Go 2 Gas Solutions’ delays, lack of urgency, and extremely poor customer service. The woman handling calls on the morning of 14th February was rude, dismissive, and demonstrated a complete lack of basic customer service or empathy.

There were repeated delays at every stage. Even after the fault was diagnosed, I was told it would take several more days to obtain parts, despite the urgency of restoring heating in winter. Throughout the process, responsibility was repeatedly deflected towards my insurance provider rather than taking ownership or progressing the repair efficiently.

Communication has been poor, organisation lacking, and the overall attitude unprofessional. Being left without heating or hot water for this length of time is unacceptable, and the way this situation has been handled raises serious concerns about their competence, accountability, and customer care.

If you value reliability, professionalism, and responsive service, I would strongly advise avoiding this company.I have no idea how this company has managed to get 5 stars from anyone!!

Costica just came and fixed my heating. Brilliant job, 2 parts replaced, very clean no mess. Friendly and helpful. Thoroughly recommend.

Worst contractor I’ve ever been referred to through insurance.

Our heating has been down for almost 4 weeks. We were told it's a pump issue and that the part was ordered around 3 weeks ago, but there's still no resolution and no clear timeline. The explanation that “insurance processes” cause delays doesn’t justify leaving a household without heating for this long. I've had temu packages arrive quicker than this.

I explained that my father is seriously unwell (cancer and kidney failure) and the situation is urgent, yet the communication has been dismissive and unhelpful. The overall impression was that the job would be completed when it suited them, rather than based on medical need or a basic duty of care.

I've filed formal complaints, and I strongly recommend that anyone reading this think twice before using this company, especially if you need urgent support.

Costha was professional and friendly and did a great job. Would definitely call him for any future jobs.

Great job by Go2 Gas. Good communication between Go2Gas myself and home insurance company, new parts fitted in good time manner. Kortyko arrived on time and fixed our issues in less than 1 hr. Highly recommend this company / subcontractor. 5 stars

Fast and efficient! No complaints at all!

What can I say, Curtis, was amazing!! He was so professional and a real problem solver as the issue to do with my heating system was complex, but he was methodical in how he tackled the problem. I’ll be asking this company to provide me for a quote to change my boiler and move to an unvented system. Thanks, Curtis, you were brilliant!!

Costica did an amazing plumbing job. Was really efficient yet thorough in his work! Thanks again.

Great engineer, very friendly and efficient. Thank you Costa.

Costa fixed our issue immediately, and provided us with some knowledge to help keep our radiators in check! Top guy, what an asset to the company

Costica was brilliant. Fixed the issue and explained what i can do to avoid in the future

Excellent service! Costica, the engineer who did the work on the boiler, was fantastic: super efficient, incredibly hardworking and absolutely determined to get to the root of the boiler problem, which turned out to be a much bigger job than anticipated. Cannot recommend highly enough!

Excellent service - very polite and helpful engineer who fixed our drain problem successfully. Thank you

Ryan arrived to my property today due to emergency situation due to no central heating and hot water for 2 days as the technician from another world known boiler company snapped the auto air vent in the airing cupboard after mending the leak on flow connection left side of the main heat exchanger of the main boiler. Ryan is very professional, diligent, like a mate who got your back ( let’s do this and sort this out ) 🙂
Ryan done all the test required to make sure the central heating and hot water is fully functioning before leaving my home Thank you very much Ryan.

Stephen the expert plumber that completed our emergency leak was absolutely brilliant. Very happy.

Tyler was great. Polite, helpful and went the extra mile under difficult circumstances taking trouble to get to the root of the problem. Got everything sorted including dealing with the water supplier.

Replace parts and provided advice

He was experienced and quick

Friendly professional service by Costico, the plumber.