Drivers are always helpful to get walkers, canes etc in the trunk, never rushing us old folk. I love that we can schedule in advance, even several days , and that we can get a ride to the hospital in... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
When I called GoGoGrandparents I was worried about how I was going to go to my doctor 's appt. Because I could not drive due to a broken right arm and Lester took my worries away by answering all of m... Toon meer
Bedrijf heeft geantwoord
I had to go to emergency care for a medical problem this week. When I called for a ride home a driver was assigned to me to be picked up. When the driver couldn't find me he left. So, I called go go g... Toon meer
GoGo takes me to dinner with friends, doctor appointments and special events. I have been using GoGo for 7 or 8 years and am pleased with the ease with which I can order rides to and from my destinat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GoGoGrandparent
Geschreven door het bedrijf
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contactgegevens
Verenigde Staten
- 1 (855) 464-6872
- gogograndparent.com
4,2
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Scheduling a ride was simple and easy
Scheduling a ride was simple and easy. The driver showed up on time.
11 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that getting a ride set up felt straightforward and that everything ran on schedule means we're doing something right. We're always working to make sure the driver we matched you with arrives when expected, so it's wonderful to hear that came through. As part of your membership, you can also arrange grocery delivery, meal ordering, and even pharmacy pickup, all with the same ease you experienced today.
Warm regards,
The GoGoGrandparent Team
All I had to do for my return trip was…
All I had to do for my return trip was to text "return" and my ride was there in 10 minutes. The car was clean, the driver was a safe driver and I made it safely ro and from my medical appointment.
10 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that getting to and from a medical appointment felt simple and stress-free is exactly what we aim for. It's wonderful to hear that a single text was all it took to get your return ride on the way, and that the driver we matched you with made the journey feel safe and comfortable. Many members like you also enjoy our grocery and prescription pharmacy delivery services, which bring essentials right to your door with the same ease and reliability you experienced today.
Warm regards,
The GoGoGrandparent Team
A good beginning, but I guess everyone is different.
The drivers who worked with me before were courteous, patient, kind, and helpful. But one of the drivers yesterday, who drove a black Lexus, got very short with me when I rested one of my canes against the side of his car while I was trying to get in. The other driver was also brusque, and seemed to be in an impatient hurry, even though he did wait until I got to his car.
9 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We’re sorry to hear that your recent rides felt rushed and uncomfortable, especially after having positive experiences with other drivers.
If there is ever an issue with a driver, the best thing to do is contact us as soon as possible so we can review what happened. We can also make sure you are unmatched from a particular driver so you are not paired with that person again.
We’ve gone ahead and submitted a request for a supervisor to contact you and review the rides on your account. If they are unable to reach you, they will leave a voicemail. You can also call us back and request to speak with a supervisor.
Warm regards,
The GoGoGrandparent Team
I liked the driver
I liked the driver. She was quick to get to us and very kind and friendly. However I did not agree to be a member of the service, Go Go Grandparent. I was to be reimbursed immediately!!!. My Account was hit twice.
8 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We’re sorry for the concern and confusion surrounding the membership and the charges on your account.
We were able to locate the account and can see that the registration was completed online, where the membership plan and payment information were selected as part of the signup process. We also see that the service was recently used for two rides.
We’ve submitted a request for a supervisor to contact you directly so we can review the charges and address any concerns you still have. If the supervisor is unable to reach you, they will leave a voicemail. You can then call us back and request to speak with a supervisor regarding your account.
Warm regards,
The GoGoGrandparent Team
easy and prompt
9 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing the process felt smooth and timely means a great deal to us. Many members like you also enjoy our grocery delivery, meal ordering, and pharmacy pickup services, all designed with the same ease and reliability in mind.
Warm regards,
The GoGoGrandparent Team
Antwoord van GoGoGrandparent
Dear customer,
We're so glad to hear the pickup was quick and seamless — knowing that timely, reliable transportation makes a real difference means a great deal to us. Many members like you also enjoy GoGo's grocery and pharmacy delivery services, as well as our virtual senior fitness classes, which you're welcome to join anytime.
Warm regards,
The GoGoGrandparent Team
Antwoord van GoGoGrandparent
Dear customer,
We're so glad to hear that every part of your experience felt seamless, from the moment you connected with us by phone all the way through to your delivery arriving at your door. It means a lot that you took the time to share that. Many members like you also enjoy our grocery delivery, meal delivery, and pharmacy services, all designed to make everyday life a little easier without requiring a smartphone or app.
Warm regards,
The GoGoGrandparent Team
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and hearing that everything went smoothly means a great deal to us. Many members like you also enjoy our grocery and meal delivery services, as well as access to virtual senior fitness classes — we'd love for you to join.
Warm regards,
The GoGoGrandparent Team
You have a great employee Shai
You have a great employee Shai. She helped set up the account and explained everything well. I was arranging transportation for my 89-year-old Sister, who needed to get to a doctor appointment the very next morning. I preferred female drivers and miraculously female drivers showed up in very nice cars and took my sister and her caregiver to the appointment, and back to where she lives in the assisted living facility.
8 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it truly warms our hearts to hear how smoothly everything came together for your sister's appointment. Knowing that the driver we matched you with arrived promptly, in a comfortable car, and that your preference for a female driver was honored means a great deal to us — especially given the time-sensitive nature of the trip. A member of our team is so glad she could walk you through the setup process and make everything feel a little less overwhelming. Beyond rides to medical appointments, your membership also gives you access to grocery delivery, prescription pickup, and even meal delivery, so your sister has reliable support for everyday needs as well.
Warm regards,
The GoGoGrandparent Team
The trips that I had to make to go to…
The trips that I had to make to go to my doctor’s appointment were made easier knowing I could count on GoGo Grandparent. The rides were on time with great drivers both times! I can count on GoGo to do what they say whether it is going with rides or getting food delivered!
6 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it truly warms us to know that getting to your medical appointments felt that much less stressful with our help. Knowing you felt you could rely on us — not just once but both times — means everything to us. Many members like you also enjoy our grocery delivery, meal delivery, and pharmacy services, all designed to make everyday life a little more manageable from the comfort of home.
Warm regards,
The GoGoGrandparent Team
There are issues on charges on my…
There are issues on charges on my account. I was using the chat but that chat is awful!! I submitted all the information needed and the chat has ended on me every time I enter something. So basically nothing has been answered. I can’t find a number to call.
8 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We’re sorry for the frustration you experienced trying to get answers through the chat.
We reviewed your account and confirmed that the coordinates for your home address are correctly set. We also see that your orthopedic center is saved on the account with the appropriate location information.
Our records show that you recently spoke with a supervisor, but we have gone ahead and submitted an additional request for a supervisor to reach out to you regarding the charges you mentioned. If they are unable to reach you, they will leave a voicemail with instructions to call us back.
Your account remains open at this time. Since you mentioned having difficulty finding a phone number for us, you can reach GoGoGrandparent directly at 855-464-6872.
Warm regards,
The GoGoGrandparent Team
Got a car going and returning home
Got a car going and returning home. Good timing. Good ride.
8 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — it's great to hear that the timing worked out well and that both legs of your trip were smooth. Reliable rides to and from your destination are exactly what we aim for, and we're glad it came together the way it should. Many members like you also enjoy GoGo's grocery delivery, meal ordering, and pharmacy pickup services, all available through the same simple phone call you already know how to make.
Warm regards,
The GoGoGrandparent Team
Great service
Great service. Very convenient for me because they arrange rides for me. Takes the stress off of me.
8 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it's wonderful to hear that having transportation taken care of has brought some peace of mind to your day. Knowing that the logistics are handled so you can simply focus on where you're going is exactly what we aim for. Many members like you also enjoy our grocery delivery, prescription pickup, and even virtual senior fitness classes — we'd love for you to join us for one of those sessions sometime.
Warm regards,
The GoGoGrandparent Team
…GOGO experience 5 stars!
My first call to ur company and .. 2 elderly ladies - mother & daughter now can get transportation when needed!
8 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and knowing that two generations of your family now have a reliable way to get around truly warms our hearts. Getting started with GoGo for the first time can feel like a big step, and we're so glad the process felt welcoming. Many members like you also enjoy our grocery delivery, meal delivery, and pharmacy pickup services, all designed to make everyday life a little easier without needing to rely on others.
Warm regards,
The GoGoGrandparent Team
😸So Very Happy to have human beings to…
😸So Very Happy to have human beings to speak with!!! Also, friendly customer service
8 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that speaking with a real person made such a difference truly means a lot to us. Our team works hard to make every interaction feel genuine and caring, and we're so glad that came through. Many members like you also enjoy our grocery and pharmacy delivery services, as well as our on-demand rides, all available with the same personal, human touch you've come to expect from us.
Warm regards,
The GoGoGrandparent Team
Fare was more than the estimate.
I reserved a ride on Uber and was told by the phone representative that I would pay $47 to $49. Instead I was charged $69. No warning that I could pay more than the estimate. I was not happy to get the higher price.
28 juli 2026
Review zonder uitnodiging
Antwoord van GoGoGrandparent
Dear customer,
We’re very sorry for the frustration and surprise caused by seeing a final charge that was significantly higher than the estimate you were given.
We reviewed the ride details and found that the original estimate was based on a trip expected to take roughly 15–18 minutes. Due to traffic, the actual trip took more than 30 minutes.
Because the ride cost is calculated using both distance and time, the longer travel time increased the final fare. We understand how upsetting that can be when you were expecting the ride to stay much closer to the estimate provided at booking.
We also apologize that it was not made clearer that the quoted amount was an estimate and that traffic or other delays could cause the final fare to change.
Thank you for bringing this to our attention.
Warm regards,
The GoGoGrandparent Team
Nice drivers and fast getting to the…
Nice drivers and fast getting to the destination
9 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that the ride felt smooth and prompt means a great deal to us. The driver we matched you with will be glad to hear that kind of feedback. Many members like you also enjoy the convenience of grocery delivery, meal ordering, and pharmacy pickup, all available through your GoGo membership.
Warm regards,
The GoGoGrandparent Team
Taking advantage of older people
Everything went wrong. I tried it once and decided it was a not professional business but a scam. I was right. If I want to cancel I have to pay $21. There seems to be no way around it. Wish I could cause them the hurt they inflected on me. Hope someone with authority would read this and investigate them. Then again they are probably part of the scam.
9 september 2026
Review zonder uitnodiging
Antwoord van GoGoGrandparent
Dear customer,
We’re sorry for the frustration around the membership charge and the difficulty you had reaching us when you tried to cancel.
We were able to locate the account based on the information provided in your review, and we would like to review exactly how the membership was set up. If the account was registered online, we can verify the plan that was selected during registration. If the registration was completed by phone, we can review the call to confirm what was explained at the time.
Please contact us directly or send us a message through Facebook Messenger with the full name and phone number associated with the account so we can review the registration and renewal in more detail.
Warm regards,
The GoGoGrandparent Team
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it's wonderful to hear that the interaction with a member of our team left such a positive impression. Knowing that our support made a difference in your day means a great deal to us. With GoGo, you also have access to services like rides to appointments, grocery delivery, and meal delivery — all designed to make life a little easier.
Warm regards,
The GoGoGrandparent Team
I am so glad that I found the website…
I am so glad that I found the website of go go grandparent. I have used the service many times
in the last 6 months.
The service that they provide is excellent and I have
never had any problems.
6 september 2026
Antwoord van GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it truly means a lot to hear that things have gone smoothly every step of the way over these past months. Consistency matters deeply to us, and knowing you've been able to rely on GoGo time and again is exactly what we work hard to achieve. Many members like you also enjoy our grocery and meal delivery services, as well as access to virtual senior fitness classes where you'd be more than welcome to join.
Warm regards,
The GoGoGrandparent Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.