Embody Reviews 180

Antwoord van Embody

6 uur geleden

Thank you for sharing this, and we're truly sorry for the experience you've had.

We completely understand why you're frustrated. Having your dosage changed after your original prescription was approved, then being told to wait for clarification while hearing nothing for over a week, is understandably upsetting and not the level of care or communication you should expect from us.

Please know that we've heard your concerns, and your case is important to us. We understand that you're waiting on guidance before starting treatment, and we recognize the urgency of getting this resolved. Our team is actively reviewing your case, and we appreciate your patience while we work to provide the clarity and support you deserve.

Thank you for bringing this to our attention. Your trust is incredibly important to us, and we're committed to making sure you receive the answers and care you need.

Antwoord van Embody

6 uur geleden

Thank you for bringing this to our attention, and we're sorry for the frustration this has caused.

We completely understand how concerning it would be to expect a $149 refill and then see a charge of $399, especially when you've already tried reaching out through the patient portal and haven't received a response.

Please know that your concerns are important to us, and we want to reassure you that your case is being taken seriously. We understand that unexpected billing issues require timely attention, and our team is actively working through support requests to ensure each one is properly reviewed and resolved.

We truly appreciate your patience and the opportunity to make this right. Your experience matters to us, and we're committed to providing the clarity and support you deserve.

Antwoord van Embody

Een dag geleden

We're sorry to hear about your experience. We can understand why receiving multiple shipments and then seeing an unexpected charge would be concerning and frustrating.

Billing and account-related issues are something we take seriously, and we never want patients to feel confused about what they're being charged for or why. We appreciate you bringing this to our attention.

Our team is actively reviewing the concerns you've raised regarding the account merge, medication shipments, and billing activity to ensure everything is handled appropriately. We appreciate your patience while we work through this and are committed to getting you taken care of.

Antwoord van Embody

Een dag geleden

We're sorry to hear about your experience. We understand how frustrating it must be to wait weeks for your medication while also trying to get answers regarding an order and billing concerns.

We can appreciate why you'd be upset if there is confusion surrounding a prescription that could not be filled, the status of your order, and charges on your account. That's not the experience we want for our patients.

Please know that your concerns are being reviewed, and we're committed to making sure any issues related to fulfillment, billing, or prescription status are addressed appropriately. Thank you for bringing this to our attention and for your patience while we work through it.

Antwoord van Embody

Een dag geleden

We're sorry to hear you've been left waiting without the updates or communication you were expecting.

We understand how frustrating it can be when you're looking for answers and don't feel informed about the status of your care or order. Clear and timely communication is important, and we appreciate you bringing this experience to our attention.

Please know that your concerns are being reviewed, and we're committed to ensuring you receive the information and support you need. Thank you for your patience as we work to get things resolved.

Antwoord van Embody

Een dag geleden

We're sorry to hear about your experience and completely understand why you'd be concerned after waiting three weeks without receiving your order.

Our team is actively looking into this issue and reviewing your account to determine what's going on. In the meantime, you're also welcome to send a message through the patient portal, where our care team can provide updates and assist with any additional questions.

We appreciate your patience and the opportunity to get this resolved for you.

Antwoord van Embody

2 dagen geleden

If there is a discrepancy between the dosage you expected and what was prescribed, we understand how important it is to get clarity before your medication ships. We also recognize how frustrating it can be to feel like you're not getting a response after reaching out multiple times.

Our team is reviewing your account and will be reaching out directly to take a closer look at your concerns. We want to make sure your treatment plan is accurate and that any questions regarding your prescription are properly addressed.

Thank you for bringing this to our attention. We appreciate the opportunity to make things right.

Antwoord van Embody

2 dagen geleden

We're sorry to hear you're frustrated. We take concerns regarding prescriptions, fulfillment, and billing very seriously and would like the opportunity to investigate the claims made in this review.

At this time, we have been unable to locate an account matching the information provided. We previously sent a request for additional information through Trustpilot but have not yet received a response.

We remain willing to review your concerns and investigate the matter thoroughly. If you are a patient, please respond to our Trustpilot request with the information needed to identify your account so we can assist further.

Our team is committed to resolving legitimate patient concerns, and we welcome the opportunity to do so here.