THe tech was very patient with me and worked hard to try and resolve my issues. The only thing I don't like is the rates are very high for your services. Especially those who are low income. It's sa... Toon meer
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Lees wat reviewers zeggen
The conversion to digital went great. Not protecting and not attaching the wiring to the floor joists let a Opossum get to the wires and chew them. Result was no internet several times and one call fo... Toon meer
Your customer service representative was top notch! She kept me from closing my account which I expected I would be doing that day. All around great product and service.
Service is fantastic. No issues there. However, I was charged twice for my first month of service, and when I tried to contact customer support I was told that I would receive a credit towards my 2nd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Gokinetic
Geschreven door het bedrijf
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Contactgegevens
Verenigde Staten
- gokinetic.com
4,0
Goed
818 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No longer able to receive Windstream…
No longer able to receive Windstream email on my laptop. It asks me to verify with a code sent to my sms but I never get a code.
2 juni 2026
Was on the phone for a while getting…
Was on the phone for a while getting the issue resolved everything and everyone was very professional and courteous.
15 april 2026
The personality of the repairman and…
The personality of the repairman and his knowledge!!
12 mei 2026
Satisfaction guaranteed (my experience)
Your customer service representative was top notch!
She kept me from closing my account which I expected I would be doing that day.
All around great product and service.
6 mei 2026
Roxanne was very patient and…
Roxanne was very patient and pleasantwith me even though I was a little loud and frustrated. Thank you, Roxanne. And the outcome of my problem was great.
1 juni 2026
Terrific speed at a decent price
Terrific speed at a decent price. Helpful customer service.
1 mei 2026
Very helpful and quick
2 juni 2026
I've called several times to get help…with my emails, and other computer problems. I've had a few problems with dish, but they to have always solved the problems that I've had.
I've called several times to get help with my emails, and other computer problems and with my tv. No matter when I've called I've been given great service. The people have been very kind, even though I know very little, and by no means am I tech savvy. The people who work there take time to tell me what I need to do, and they don't ever get angry or upset. That helps so much, and it makes me know that having been a customer for over 19 years has been a great choice to remain with your company.
26 mei 2026
Great Company!
I just moved and had my Kinetic service transferred to my new home. The Technician had the service running in 1 and 1/2 hours, and started from scratch since the home is new.
Great Service, Great Company!
19 mei 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I was trying to setup my voicemail the…
I was trying to setup my voicemail the code wouldn't be recognized so I call customer service and gave my information only to be transferred to someone else and again and again I had to give all my information to everyone single person I talked to. I was on the phone for at least a half hour, I must have talked to six different people and guess what still no one could help getting it set up. Regretting getting this service no customer service that can resolve any issues it took almost a month to get our house number transferred and the phone service is not unlimited calls, plus we were not supposed to have a bill for three months now I have a passed due Bill it's only been two months I'm thinking about going to Xfinity again.
27 mei 2026
Review zonder uitnodiging
Antwoord van Gokinetic
HI Barb! I’m sorry to hear about your experience. I understand how frustrating it must have been to be transferred multiple times, repeat your information to several different representatives, and still not get help with setting up your voicemail. I also understand your concerns about the delay in transferring your phone number, the confusion around your calling plan, and receiving a past-due bill sooner than expected. If you still need additional assistance, please email me at uniticanhelp@uniti.com with "Trust Pilot Review" in the subject line and include your full name and account information. Once I receive that information, I’ll investigate these concerns further and reach out as appropriate. <Maggie
Immediately notified about service…
Immediately notified about service being down. Good about estimating more or less when service will be restored. Service was restored sooner than the time given.
25 mei 2026
All I can say is they did their best
All I can say is they did their best. I needed a new modem, mine couldn't be fixed. It was sent and I was told it would be here in 1-2 business days. On day 4 it still hadn't arrived. I called in and was told UPS lost it. Another one was overnighted which came the next day. In activating it I called tech support for help to change the username and password to one of my choosing. The "edit" I was told to click on was NOT there, which caused us both frustration. It was finally there the next day, so obviously it takes some time for it to show up on the portal. NOW, surprise, yesterday I received another modem, the one that was lost! Now I have 2 modems to return, no box to send the original one in and no return labels. I lost my internet when we had a huge storm and it couldn't be reactivated by tech support. Everyone tried their best but this has been a mess and it cost me $50 on my cell phone bill for data overage as I don't have unlimited and had to rely on my phone for a week while I waited for a fix. UGH. This has not been a good experience.
22 mei 2026
I can find what I want to know quickly
I can find what I want to know quickly. Easily to resolve any billing questions without wading through lots of things I have no interest in. The Eero app that is used with the routers is also excellent…once it’s installed.
21 mei 2026
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