THe tech was very patient with me and worked hard to try and resolve my issues. The only thing I don't like is the rates are very high for your services. Especially those who are low income. It's sa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Your customer service representative was top notch! She kept me from closing my account which I expected I would be doing that day. All around great product and service.
Bedrijf heeft geantwoord
The phone Tech and in home Tech were very helpful. The Young Man that came to my home was well attentive to what I had experienced with my WiFi problems. Apparently the initial modem was not suited fo... Toon meer
Bedrijf heeft geantwoord
Service is fantastic. No issues there. However, I was charged twice for my first month of service, and when I tried to contact customer support I was told that I would receive a credit towards my 2nd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Gokinetic
Geschreven door het bedrijf
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Contactgegevens
Verenigde Staten
- gokinetic.com
4,0
Goed
819 reviews
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Satisfied customer
Logan was very professional and was very friendly. He knew what he was doing
3 februari 2026
Antwoord van Gokinetic
So glad Logan left such a good impression — we'll be sure to pass your kind words along to him. We're always available to help on our socials @gokineticfiber if anything ever comes up.
The person I talked with helped me with…
The person I talked with helped me with everything I needed
23 februari 2026
Antwoord van Gokinetic
So happy to hear it, Virginia! Feel free to find us on our socials @gokineticfiber if something comes up down the road.
Cable internet from them bites
I live in an area where kinetic is the only internet provider. We have the fastest cable plan they have. Lately the speeds are no where near what we are suppose to have. When I call customer service or tech support, they aren’t concerned in the least. Maybe others with fiber are happy but those of us in this area with cable aren’t. White county Gs needs to have more competition!
25 februari 2026
Review zonder uitnodiging
Antwoord van Gokinetic
Hi Michael! Thank you for sharing this—I'm sorry you’ve had such a frustrating experience with both your recent speed issues and the support you received. I want to look into what’s happening with your service and help get this addressed. Please email me at uniticanhelp@uniti.com with “Trust Pilot Review” as the subject line and include your full name and account information so I can locate your account and follow up with you directly. <Maggie
Antwoord van Gokinetic
Love to see it! So glad we could get that resolved for you. Don't hesitate to reach out to us if you ever need anything else by reaching out on our socials @gokineticfiber.
Everyone was very nice thank you.
27 januari 2026
Antwoord van Gokinetic
We're so glad they made it a positive experience for you! Don't forget to stay connected with all of us here at Kinetic by following us @gokineticfiber
Terrible Customer Service
I cancelled my account on November 7th, 2025. I have a credit of $173.91. Today is February 23rd, 2026. I have called 11 times and talked with 11 different people looking for my refund. I have to speak each time a 3rd party overseas. If these people get off script, they are useless. These people are too busy apologizing. I was on hold 15 minutes before anyone picked up. I again go through all the information. Then she gives me another number to call for refunds. She told me give them my account number and they could take care of the issue. I called the other phone number, gave my account number. I was then told they couldn't find any records of my account. Then ask my address, mobile number, my name again. Still no record. I was told I needed a reference number starting with 0401 to be able to find me. Now I called back and was put on hold waiting for another representative. I am going to keep trying. Do not do business with this company they are horrible and u can NEVER talk with someone in the USA. The other thing these 3rd party overseas people speak such broken English you can't understand them.
TERRIBLE CUSTOMER SERVICE
23 februari 2026
Review zonder uitnodiging
Antwoord van Gokinetic
Hello! I’m sorry you’ve had to make so many calls and still haven’t received your $173.91 credit refund after canceling on November 7, 2025—this is not the experience I want for you. I want to get this reviewed and escalated so we can locate your account/refund request and provide a clear update. Please email me at uniticanhelp@uniti.com with "Trust Pilot Review" in the subject line and include your full name and account information so I can pull up the records and help move this forward. <Maggie
Antwoord van Gokinetic
We love to hear it 💚 If you'd like to share more about your positive experience on social, feel free to tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Great service technician
30 januari 2026
Antwoord van Gokinetic
Love to see it! Thanks for the awesome review. If you ever need anything, we're always available on our socials @gokineticfiber.
Antwoord van Gokinetic
That's exactly what we aim for, Lynn! Don't hesitate to reach out to us on our socials @gokineticfiber if you ever have any concerns.
Service rep helped with my bill
23 februari 2026
Antwoord van Gokinetic
That's great to hear, Rhonda. Let us know if you ever need anything else by sending us a message on our socials @gokineticfiber!
Need to correct the landline dialing pattern
I wanted to give a five star review. The techs that set the appointment, showed up when promised, completed a great install, and got our WiFi up and working in short order - all deserve five stars.
However, when I attempted to use the phone to make an outbound call, it tells me I must dial a 1 for local (High Springs) and EAS (Extended Area Service) calls to Alachua and Gainesville. Poor planning, testing, and implementing the telephone service. Rating of a 1 or even less. I am aware that we must dial 10 digits (NPA-NXX-XXXX, but we nave never had to dial a 1 in front of the number.
16 februari 2026
Antwoord van Gokinetic
Hello! Thank you for recognizing our technicians’ work—I’m glad the appointment and install went smoothly. I’m sorry for the frustration with the outbound calling prompt. In some service areas, dialing requirements (including dialing 1 before 10 digits for certain local/EAS calls) are set by the local calling plan and network routing standards and aren’t something we’re able to change on an individual line. That said, I’d still like to review your account and confirm the correct dialing pattern for High Springs and the Alachua/Gainesville EAS area. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject and include your full name and account information so I can follow up with the details. Thanks! <Maggie
Antwoord van Gokinetic
Love to see it, Johnny! Feel free to find us on our socials @gokineticfiber if you ever have any questions.
Lately my service is in and out which…
Lately my service is in and out which it wasn’t until the recent changes made to the WiFi network
22 februari 2026
Antwoord van Gokinetic
HI Karen! I’m sorry your service has been going in and out, especially since it was stable before the recent WiFi network changes. If you are still needing assistance with this, I want to take a closer look at what’s happening and help get things back to normal. Please email me at uniticanhelp@uniti.com with Google Review as the subject and I will be in touch to help! <Maggie
Levi worked to fit my schedule and was…
Levi worked to fit my schedule and was very professional. The cable was buried where it is almost invisible. Speed and service great.
6 februari 2026
Antwoord van Gokinetic
That's what we like to see, Eileen! So glad Levi did such an incredible job — we'll be sure to let him know. Don't hesitate to reach out to us on our socials @gokineticfiber if anything comes up down the road.
Got fiber Wi-Fi works well
22 februari 2026
Review zonder uitnodiging
Antwoord van Gokinetic
Thanks for the update, Malley! Glad you're loving some new speeds ⚡ Be sure to stay connected by following us on social @gokineticfiber
Everything was quickly resolved by a…
Everything was quickly resolved by a very nice person.
11 februari 2026
Antwoord van Gokinetic
We absolutely love hearing that 🤗 Be sure to stay up-to-date with all things Kinetic by following us on social @gokineticfiber
Customer service Rep
Customer service Rep. Shannon provided excellent service. She was so kind and patient with me and was able to help emmistly with my account.
May God truly bless Shannon abundantly.
Need more Reps like her.
Shannon is the Best !!!
I hope she will be able to review these comments .
Thanks again Shannon
6 februari 2026
Antwoord van Gokinetic
Thanks for such a wonderful review, Betty. We're lucky to have such awesome customers like you 🫶 Don't forget to give us a follow on social @gokineticfiber
Antwoord van Gokinetic
Aw we really appreciate that 🥹 It's easy to do our jobs when we have awesome customers like you. Don't forget to give us a follow on social @gokineticfiber
When stream left my mom without water after installing fiber optics
Windstream installed fiber optics to my mom’s house this week and tore the electrical line going to her pump. She is 73 years old and is now not able to use her pump and has no access to water. They told her she had to wait until Monday before they would send anyone out because they don’t work on weekends.
21 februari 2026
Review zonder uitnodiging
Antwoord van Gokinetic
HI Kimberly! I’m sorry for the frustration this has caused and for the inconvenience your mother has experienced. I did respond to your Yelp review as well, and I want to make sure we get this fully addressed for you. Please email me at uniticanhelp@uniti.com with "Trust Pilot Review" in the subject line, and include her full name and account information so I can locate her account and follow up with the appropriate team. <Maggie
Customer service rep was able to handle…
Customer service rep was able to handle my issue set me up where I actually saved money and still in a happy customer. I appreciate her and the company thank you.
12 februari 2026
Antwoord van Gokinetic
Love to see it, Gary! Thanks for taking the time to share this — so glad we could do that for you. Be sure to find us on our socials @gokineticfiber if anything ever comes up.
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