Go Lounge Ltd Reviews 

Ordered sofa with lots of excitement. Company was very good, answering questions. Sending samples. Nothing was to much trouble.
Decided that this is definitely the company for us. Ordered the sofa. Was told we would recieve a delivery date 48hours before. Then didnt hear anything, out of the blue one evening had a message that sofa was being delivered next morning between 9 and 12. So much for a few days notice.
Arranged for someone to be at home. 10mins to 12 and haven't heard anything. Phoned the company, apparently the delivery van broke down. (Surely if the van broke down the company or delivery driver would phone!) So wouldnt be coming. Now its just been days and days of chasing. Keep getting told they will get back to us, never do.. its nothing to do with them its the delivery company.
We have to chase them and then its the same for of story. Beginning to think we have been caught by a scam.
Do not use, if you want a sofa

We found GoLounge from a recommendation spoke with their team and a size we needed to fit into our new build, we had some swatch samples sent out and wow the sofa and footstool is incredible, really happy with everything and how great the team were at GoLounge, everyone compliments the sofa and we would be buying from again.

Thank you very much

The communication from Go Lounge was excellent. They could not have been more helpful. They answered all my questions and adapted the size of the sofa to my specifications. They adjusted my delivery time to when I would be home. The sofa is perfect we could not be happier. Would highly recommend Go Lounge. 🙂

Brilliant service. Brilliant sofa. Brilliant price. Completely bespoke to my design and space.

Gorgeous sofa and stool, it is much nicer in person and well made. Only downfall is I would have preferred more thicker seat cushions but still quite comfortable as the inside of the cushions are filled with duck feathers so it’s not a spongy seat and I’m sure you can choose to have diffrent fill in the seat cushions for extra cost. Adam kept me upto date when it was being delivered I think it was about a week. Delivery guy pulled the plastic of that packed the sofa and removed cushions outside and caused a mark on the seat cover but was quickly replaced which I received today.so maybe ask your delivery driver if they have to remove the cushions that you do it yourself as with them working hard all day they likely have dirty hands. Seat cushions and surround cushions can be removed to wash which is brilliant as it being such a light colour. The stool is gorgeous and very big so perfect to cuddle up on in the evening. I’ve used it as a seat alone and always snuggle up and read a book on it. You wouldn’t be disappointed if you purchased the Boucle duck filled sofa and stool, I was worried I was going to receive some nasty looking sofa like some companies which ive been had before, but you can trust go lounge as they will deliver a gorgeous sofa to you. I absolutely love mine. Oh and no nasty smells it smells beautiful like a new sofa should. Thank you so much Adam for a great transaction and for the gorgeous sofa and stool, I will definitely be back when I’m in need of a new sofa in the future.

The sofa is great and really good value. Exactly what we ordered and even better than anticipated. The problem was with delivery. I received a call at 10am on the morning of delivery saying they would call when they were an hour away. The delivery people called at 10pm saying they were Still 2 hours away. They arrived at midnight. This is really not acceptable for anyone. They then were exhausted and didn’t really want to bring the 5 pieces of the modular sofa up in the lift to the apartment so we ended up doing a lot of it ourselves. The quality of the furniture is great but the logistics plan needs an urgent review when it comes to the delivery contract arrangements. They are clearly not able to manage the demand

The Bishop Sofa Review
Positives:
• Responsive customer service when placing the order.
• Assured delivery within 11 days of Christmas if ordered promptly.
• Go Lounge addressed delivery inquiries quickly.
• Alaska Mink material is visually appealing.

Negatives:
• Repeatedly needed to chase delivery updates.
• Delivery was delayed despite prior assurance of pre-Christmas arrival.
• Poor communication from the delivery company, including a last-minute cancellation on delivery day.
• Sofa was delivered at 11 PM on Christmas Day with minimal support from the driver, who wanted to rush off without unpacking or setting up the product.( understandable at that time of night but not in accordance with what is offered when ordering.
• I helped to unpack and waited for my son to come over to help set up.
• After 3.5 months, the sofa remains very uncomfortable—rock hard with inconsistent cushion firmness, visible colour differences on one sofa seat, and uneven stitching on the arms.
• Overall, not recommended.

I have just received my news sofas (2 Cozy, one L-shaped 3 seater, one 2-seater) and I couldn’t be more please. I did extensive research beforehand and it was hard to find what I wanted, but when I saw this it ticked all the boxes. However, being an online retailer I was nervous about not having been able to see it in real life. But when it came last night I was very impressed by the quality and beauty of the product, I’m absolutely in love. The fact that it can be customised exactly how you want it is fantastic, Adam has been a superstar in the process helping me chose all the details. The delivery got a bit delayed but all considered I’m scoring them a 5 because of: quality, beauty, ability to fully customise the product, speed of delivery, customer service. I couldn’t recommend this more! Thank you GoLounge!

Amazing sofa absolutely beautiful cinema sofa. The only complaint I have is I waited almost a month for delivery! When it was delivered it was delivered at 00.45am!!!! This was unacceptable as a women who lives alone with 4 children. The delivery men were quick and nice but the time was just taking the absolute mick. Other than that I would definitely use go lounge again

Excellent service. Was previously let down with a different company who offered an alternative date. Got in touch with go lounge to see if they had the furniture I wanted in stock and when it would be delivered - this was much sooner than the first company. Even though they use an external delivery company, Adam kept me up to date for the short time I had to wait for delivery and it was delivered before expected! 🥰

I have been waiting 2 weeks for my delivery, been told I would have confirmation of delivery 48 hours before my delivery. It’s now Wednesday so if I don’t receive a 48 text for delivery for Friday I will be going into 3 weeks with no sofa. Delivery is so slow.

Sofa was delivered at 8.30pm! Im so happy with it! Except quality and amazing price! Highly recommend Go Lounge! Thank you

I was sceptical at first seeing the prices and limited reviews for GoLounge, we took the chance and paid via PayPal. Ordering was easy and the communication from GoLounge was excellent throughout. Sofas arrived within 2 weeks of ordering, i was surprised at how fast delivery was given we live in an AB postcode and so far they feel good quality. We will be returning customers as we like the look of a few beds. Cheers GoLounge.

Sofa Quailty was great for the price.

Few small issues with delivery which made me think this was a scam. But this was sorted and good comms from Adam.

Thanks again

My sofa arrived today and am over the moon with it its exactly like described , I got the olivia in a silver plush velvet :) delivery was quick took 2 weeks and the delivery drivers set up my sofa and made sure I was happy with it really helpful and friendly , the stool was slightly too big for the room but was quick too sort out :) thanks guys would recommend this company too anybody looking for a new sofa , would use again in future if needed

Great sofa, comfy and made to measure to fit our space perfectly. All done very quickly.

From start to finish it was a great experience. We had our sofa made and delivered within 3 days. The quality is unbelievable and the price cannot be beaten in the UK. The delivery team were brilliant and so helpful.

I ordered a sofa I never received email confirmation and still haven’t to this day. Sofa was delivered but the cushions were missing. I asked for cushions to be sent or for partial refund. Adam informed me he would send cushions, never arrived and now not answering me. Sofa is okay but not completely the same as pictured. Delivery men didn’t help unpack etc as stated they would they asked me for £60 to do do. Basic sofa. I suppose you get what you pay for but wouldn’t recommend or buy from again

Great service with questions answered quickly helping me choose the right sofa. I explained I was concerned about delivery as we are on the first floor of an old building and was assured this would not be a problem with the sofa I had ordered. It stated on the website it would be delivered to the room and assembled. My partner was away so it was an important part of the buying decision. I had a call on Tuesday saying the delivery was booked for the Wednesday. Around 1pm I was called to say delivery would be 6.30pm. Although later than I would have liked , I agreed. . I did not hear from them until 8pm where they told me they were delayed and expecting to be with me at 9.30pm. Again being alone was not comfortable with this but wanted my sofa. They arrived just after 9.30pm and did not want the hassle of getting it up the stairs, even though I explained how and that we had taken a longer sofa out that way the night before. They asked if a man was in the house , then constant moaning that it was too much to get it up the stairs. I helped to pull it over the bannister , took off all the wrapping then when they wanted to go asked how to assemble as I thought that was part of the delivery service. The younger guy did help me by slotting it together but even then I was being constantly asked to put my postcode in his phone. I had offered drinks, but was then asked for ‘paper’ .. I wasn’t 100% sure what he meant but then realised he meant cash. I explained I didn’t have cash in the house . Taken aback I asked for bank details to transfer something then instantly worried it didn’t feel right. I ran upstairs to grab £20 from an emergency fund to give them. Shook up I called my family and partner who then called Go Lounge the next day to say this service was not acceptable . Adam called him back that afternoon to basically say I was lying. We do not care about the £20, I would have happily paid more to say thank you for getting my sofa set up for me. The sofa is beautiful and it is such a shame this experience has ruined all the work done by Go Lounge.

After a few little bumps in the roads this company came through with there customer service. They have gone above and beyond to sort the situation out. We are very pleased and in love with our beautiful Sloane Double corner sofa. Thank you very much golounge team for your help.