Go North East Reviews 

I waited 45 minutes for the 308 to Newcastle no bus turned up I was going to a surprise party I ended up getting a taxi to metro station then metro to Newcastle. I will never use 308 buses again too u reliable. My night was completely ruined.

Disgusting people. A driver with reg plate ex66 pvu driving go north east car tried to crash into my wife with kids in the car then giving her hand signals at 7pm from concord to Washington galleries. Spoke to women at bus depot didn't seem bothered didn't ask for reg done nothing at all told me to ring police and hung up. Terrible service, terrible company. Would love someone to contact me back about this.

I have raised complaints and I have had responses as if they never read the complaint and they have refused to log the complaint, they have drivers that are wreckless when driving and so rude to passengers. They even have either no ethos or don’t care about there passengers. They don’t update when a bus isn’t turning up.

Gonorth east have some terrible drivers. You need to see the way he was talking in a terrible manner. I board the bus at Stockton, I told the driver that I will be stopping at Stockton. All he needs to say is that Sunderland is the last bus stop. He told me to get off the bus in a rude manner. A very terrible driver.

The first question it suggested was "What went wrong this time?" This time is the same as the last 7-8 times a bus has just failed to turn up. The same time, same route. When I contact or complain they recite the usual "this will be investigated" no refund of a monthly pass, that was supposed to save me money but given that I've had to pay for Arriva busses (which turn up by the way) it's actually seen me further out of pocket but hey they threw me a free bus pass, imagine haha 73 emails back and forth about bus failures nothing changed no customer care no decent level of service, leaves you feeling like just a cash cow for them because they're the biggest bus provider in the area.. joke, never felt less valued they wouldn't escalate me to a manager when I asked. I don't know how to further express the bull service I've had, I'm not one to complain unless necessary and if I feel wronged, but the level to which this has been handled is abysmal a special mention to Ellie in the customer contact center, policy is more important than their customers, no humanity in the entire team but Ellie... Admirably useless 👍

always late, bus drivers are always miserable and rude, bus service is completely unreliable, my bus today was ment to arrive at half past 4 and has only showed up 15 minutes ago! outraged

Yet again 307 out of North shields scheduled for 15 50 removed but still showing active on app, wake up and update the app to show services removed live on the app

Twice in 10 days recently as well as other times last year ( Saturday am and Wednesday pm) the 10B failed to turn up at Tyne View Retail Park. When the service was cut to one an hour the Company stated "it was to improve reliability" perhaps they can explain what improvement has been made. We deserve better perhaps our councillors should study the Manchester Bee bus network and take control of the buses and make Goons (sic)
North East more accountable

The x45 bus never stops at team Street bus stop everytime I try to stop it it just drives past me even though it is supposed to stop I never had problems with any other bus it's always the x45 rude drivers. It only stops sometimes but I think there is this one specific rude driver that doesn't stop if ur alone at the bus stop and I can perfectly describe him as he drove past me with a smug smile on his face.

Absolutely rubbish services, so many let downs,buses appear as due on tracker then disappear into the ether, pay rise for drivers after weeks of strikes, still not enough drivers to run an efficient and reliable service apparently.

Many bus drivers are miserable and unfriendly or rude sometimes,any arguments won't be just started with the passengers,it could be the driver's fault,too. Just quit if you are feeling so miserable. Get a better job and have a different life.

Really, just the worst. Me and my partner have travelled on the 1 from North Shields to Metrocentre a handful of times and the service has never successfully made it there for any of them. It always breaks down at some point. It is absolutely astonishing how they can charge for a service and then not provide the service we have paid for.

Good but usually very late

Bus broke down, the "replacement" bus didn't even go the same route as the one that broke down and I had to pay for a second ticket.

The 2A Sunderland to Washington bus. Always late, if they even turn up at all, I am always late for work because they are never on time and theres been times when they just dont turn up at all, they are an absolute joke they might as well still be on strike and the definitely did not deserve a pay rise. I wish they was a stagecoach that went from Sunderland to Washington because that service is OK.

today stood in the bus station at consett 4.50pm for the vi service to delves lane still standing there 5.55pm vi or the v2 service did not turn up v5 pulled in asked him why there was no v1 or v2 serive all I got was he was v5 service no help at all.
v2 pulled in just after 6 pm asked the driver why two buses had not turned up he said he had broken down so why did he no phone control to provide another bus older people in the bus station with shopping try to get home, go ahead northern service total rubbish before the strike and after the strike

Thought I would try gettig the bus to work from Whickham to help the environment etc. Buses to Gateshead are now only every twenty minutes during peak time. I waited for the 0751 bus from Oakfield Rd Whickham to Gateshead. Bus didn't turn up - bad, particularly as this is a peak time bus for taking office workers to town. Nothing on the Go North East website or app to suggest any cancellation. Funnily enough there were only three of us waiting for a peak time bus - the other two were elderly ladies going into Newcastle for a day trip. Others must know and have given up bothering to get a bus. I ended up crossing the road and getting on a bus to metro centre going the other way and changing - when I mentioned to the driver that the other bus hadn't turned up he shrugged his shoulders.
Today was free after the strike debacle, a 'gift' to us after the total mess of the last two months- had it not been free this would also have cost me double the fare to have to change buses half way. It's no wonder the environment is in a mess - I will be sticking to the car in future. Is it too much to ask for a reliable bus service?

Shocking, simple things like the driver not stopping (at 1704) - complete rubbish and then means Uber is the firm choice!

imagine all of the disabled people who can’t get from A to B. Are these bus drivers expecting people in wheelchairs to just push themselves ten miles for their shopping?

Is going on a STRIKE trend or something?? They knew how much they’ll be getting payed when they were taking on the job. If you don’t like the pay, CHANGE YOUR JOB! Why should public suffer when yous have problem with bosses? Lazy. Getting payed to do nothing but stand outside depo. People have no way of going to work, schools, socially, shops. SELFISH. If they rly wanted to get their bosses attention or push them to change, keep running the service, don’t charge passengers. It’ll hurt bosses pockets more. They could do that in Japan but I guess GNE drivers are too lazy. “Skeleton buses” are also nightmare. Hardly anything for people from smaller villages and for services that’s what, run 9am-2pm? What a joke.