Go North East Reviews 

Live in remote area only bus that comes is this one cancelled everyday basically any road closure completely cuts us off

Mark is a brilliant bus driver, Calm and collected journey dealt with all passengers very professionally, Brilliant driver, very smooth 309 22:54 from Blyth.

I would give it 0 stars if I could. On the 9th of September 2026, I was waiting to get on the 78 Consett bus outside the Sunderland Royal Hospital bus stop to get to Sunderland Interchange. The bus came on time at 10am and deliberately missed the stop even though he saw the people waiting to get on and people wanted to get off too. Terrible bus driver.

Absolutely disgraceful service from Go North East tonight.

I arrived at Wallsend Interchange at around 17:50 to catch the scheduled 18:00 342 towards Kingston Park. The bus was actually sitting at the interchange in front of me displaying “342 – Kingston Park”.

Yet when it came time to depart, the bus was changed to “Not in Service” and simply drove away — straight past passengers who were waiting for it.

The next 342 was around 50 minutes later, leaving me late for an appointment.

How can a bus be sitting at the interchange displaying the correct route and destination, only to be taken out of service at the scheduled departure time and driven away? If there was an operational or vehicle issue, passengers deserve an explanation rather than being left standing around for another 50 minutes.

I really hope this company goes bust. Absolute joke

Absolutely Fantastic idea , especially for young people trying to get home safely after a night out . So cheap and accessible, has around 58 stops so pretty much gets you anywhere in the area . Amazing idea and will help to keep so many young people safe !!! Wish this was an option in more cities !

Was just on the 62 and the bus driver tried to ignore me and almost drove away of I hadn't stepped onto the road. Then when I asked for a ticket he was very anti social, didn't even look at me and he passively aggressively tapped on the screen really hard. As if I had inconvenienced him

A lovely day out with my grandson spoilt by a rude lady bus driver on the 47 bus yesterday.My grandson pressed the bell upstairs for us to get off and when we got downstairs she went straight passed the bus stop . When I said ‘you’ve gone passed my stop ‘ she accused me of not ringing the bell . I told her my grandson did and she then arrogantly said ‘ and you haven’t pressed for next stop either ‘ She stopped to let us off at the next stop and totally ignored us when we said thank you.
She had such an attitude problem !!
Must have had a bad day or something .
This is not the normal case as the bus drivers are always lovely and cheerful.
Especially the lady bus drivers on the 10 a . She’s always lovely, pleasant and polite . This makes a huge difference .

Been on 3 buses today as apart of the free scheme. Me and my mate hopped on the bus to go one stop saving us a walk and he had a scooter but my legs were aching so it saved us a walk. The driver was immediately hostile, shaking his head when we said we were going one stop with a scooter eventually letting us on and nearly jammed my mate in the buses door as he's getting his scooter on being really horrible. We got off he still shook his head and I said I don't have a scooter and he does were just saving us a walk and immediately he shouted at us saying I have legs, SO WHAT? What if I have a mobility issue or My legs hurting/injured in which it was. It's just vile the way he treated us wouldnt recommend. Definitely sticking with stagecoach.

Roy - driver today on 340 Wallsend/Hadrian Pk route, 21.7.26 arriving at Aysgarth Ave, Hadrian Pk, at 11.10 am made the day for we passengers. He greeted everyone upon boarding and wished everyone well as they disembarked. He was cheerful, friendly, yet professional. Thank you, Roy! Please ensure Roy is made aware of this review.

Too unreliable. Cannot be planned around for my commute.

Went to get the x45 to consett to the Metrocentre and I am still currently waiting and it was supposed to be here at 12:39 and it is now 12:56 the bus driver has been sat on his phone the entire time calling people this is not good service he then attempted to drive and nearly drove into the station there is probably something wrong with the bus but their has been no attempt to inform passengers what is going on bad service.

Today, June 17, 2026, on bus 27 from Hubbern to Jarrow, we were treated very disrespectfully, and I would even say racist. This was simply because the driver didn't have the patience to wait for me to give him an extra pound. Instead, he insulted my mother by asking her in a derogatory way, even though she doesn't speak English. Instead of speaking to me, who did speak English, he treated her badly even knowing she is a old person . I had my baby in a stroller at the moment and i was trying to board the bus at the same time. It was definitely horrible treatment. This happened at 9:00 PM on Wednesday.

Bus driver on the 10 18.59 bus from corbridge to newcastle was 15 minutes late, nearly didnt stop and was rude to me when i got on the bus. Very poor experience.

My wife was waiting for the x21 in tindale crescent Bishop Auckland at 13:10 4th of June 2026, she is of Indian decent, the bus driver picked up the people in front of her in the line to get on the bus and then immediately slammed the doors in her face while a bunch of chavs were laughing calling her a “paki” and sticking there fingers at up her as well as the bus driver laughing with them paying no attention to her, I’m more than disgusted and will be taking this further, you need to fire that bus driver immediately! Absolutely vile. I called your company absolutely seething and just got told to “calm down” I will calm down when you stop recruiting people that are this disgusting.

Bought a family explorer ticket from Arriva as there is no direct route from Darlington used it on the x10 at 10.22am to go up to Gateshead from Stockton used this many times from Durham on the x21 with no issues apart from it never registered after years of this type of ticket you would think it would be in their system the driver said my ticket wasn't vaid as we were a party of two Adults it doesn't say anywhere that they HAS to be a child with us only that this type of ticket is for 1 or 2 adults with up to 3 children I only buy this type of ticket as it's a bit of a nuisance with individual tickets especially with go head north east no problems with Arriva at all we even used this ticket twice after to go to middlesbrough and back home to Darlington it even said on the screen that it was a family explorer ticket both arriva drivers said nothing like all other drivers both go head north east and arriva in the past.

Twice over the last cpl weeks the first 309 has not turned up or been very late, I start work at 7am and have had to get a taxi both times, not ideal when I buy a week's pass, and then today finished work 3:45 was at bus stop beside wickes on middle engine lane wallsend put my hand out for 309 and woman driver just drove straight past me, not a happy customer.

Asked a bus driver for a ticket that'd get me through Newcastle. Was missold a ticket for Gateshead only, to find it wasn't valid later that day.

No refund offered, told it was 'up to me' to raise the issue with the driver, when it was a connecting service I needed

Absolutely appaling customer service

I was on the second to last 58A Service towards Newcastle. Absolutely great driver warn and friendly towards customers. Perfect driving

I went to get on a GNE bus with a metro ticket during a metro suspension. The driver said they didn't accept metro tickets. I explained I had got to town on a GNE with a metro ticket along with at least 20 other metro passengers because of the suspension. The driver accused me of being a liar and claimed he had checked with his control earlier on. He then said I had to buy a ticket or leave the bus. Other passengers stood up for me yet the driver refused to check with his control and said I'd have to give him money for a bus ticket or leave. I let everyone know this driver was only after extra money. In the end I had to walk 2 miles home. I made a complaint and the company said they would have a word with the driver because their policy is to accept metro tickets during route disruptions. They offered me a complimentary ticket on the app which I never claimed. I don't like technology, I refuse to own a mobile smart phone, I wanted a paper ticket, they couldn't or wouldn't provide one. THIS COMPANY EMPLOYES THEIVES!

Terrible company the management and staff are disgusting worst bus company