Go North East Reviews 

Absolutely loved the Santa bus! Great job!

Do not get the bus often but have noticed when i do the drivers are unwelcoming, slightly sarcastic when I don't know the ticket options available, almost felt each time you are putting them out by getting on the bus. Driving seems fine but the customer interface bit of the job is certainly lacking

After attending queen Elizabeth hospital gateshead.i was refused entry from the driver of the 69 bus 8.42 am.after showing him my bus pass and letter from the hospital appointment.which should allow me to travel home.he said it was only valid for travel to the hospital.not from the hospital.i replied well how am I supposed to get home then.his reply in a aggressive manner was well pay your fare like everyone else.i have since reported him.thank you very much for your reply much appreciated.go north east has my contact number.have a good day

You need to stop hiring people and start training or firing them. They don't obey laws often smashing past red lights, cutting other drivers off and today nearly killing and elderly man so with that being said. Never ever use this service if you value your own safety and the safety and well being of your cared ones. Irresponsible with a capital I.

Worse bus service in the North east if they don't just drive past you ur subject to verbal abuse and sarcastic comment also beware as they make fun of dysabled children

Never on time. NORTH SHIELDS

There was a problem with the app and unaware of this I managed to lock myself out of my account, I spoke to Carla on live chat who rectified this immediately and I was able to access my account and bus pass straight away

Busses are scruffy and absolutely stink

Great experience and customer friendly

Fast response friendly and got the info I was looking for

I wish there was no star, there is something less than a star to give, no one can give, they have a limit, every person has to go to work, they are late, their bus service is so bad, 94 gateshead is at morning time, Monday to friday, they do show time 9:04 in morning , which takes every day late, not just one day, it is late every day

A completely unreliable bus company.
Buses often don't turn up.

Just want to give a 'shout out' for the Driver of the 21 service from County Hall, Durham to Newcastle, today at 12:10 pm. He was so cheerful, saying 'hello' and 'how are you' to the passengers as they enlighted the bus. What a difference it makes to the service to have such a pleasant, cheerful, polite driver. Well done.

My daughter asked for single and presented her blue pop card and did not realise that she had been charged £2.50 adult single she had her collage ID around her neck what was visible
She did not realise until she was getting off what she got changed when asked the driver his response was not my problem leaving my daughter upset and worried discusting attatude.

There was a diversion on the X45 22.39 from Consett there was a water burst in Hamsterley ,The driver told us he was going to Shotley Bridge m then up Daisy Hill over the cross road to Medonsley .Totally missing out East Law and Ebchester ,so we asked to be dropped of at the cross roads at a safe point but he refuse saying it was against the law.My friend is 78 and a very bad walker and he had to get his daughter out of bed to take him home .As an old PSV driver i would pick and drop of people at the end of farm tracks etc ,if it was safe to do so but todays drivers are a different breed .Lets hope the same does not happen to him when he is old and infirm .

On the 4th September the 60 bus due at 07:34, driver turned at this time and did not leave Park lane till 07:38, spent this time doing something to ticket machine, its a joke some people if they late for work do not get paid really bad customer service, this happens a lot when buses are not leaving on time or don't even turn up all.

Don't get the bus often.

But on 16/8/25 I was waiting for the 49a at 11:24 which was fine nd them got off at metro Oasis at 11:44 in order to get on the 301 due at the same time due to earlier delays and despite getting to the bus stop dot on time t metro oasis the 11:44 301 bus just ignored me after putting out my arm and just drove past within seconds.

Highly disappointing considering it wasn't my fault the 49a earlier was delayed by 10 mins.

Complaint About Driver – Vehicle NK12 GDR (6051)

Date: 9th August, 2025
Time: Left Jarrow Bus Station at 8:01 AM
Route: Go North East –Bus 27 to South Shields
Vehicle Registration: NK12 GDR
Bus ID: 6051

I am writing to report the behaviour of the driver on the above service. Upon boarding, the driver was rude to a passenger and almost slammed the door on me while I was entering the bus. This conduct was unprofessional and made me feel unwelcome and unsafe.

I request that this matter be looked into and appropriate action taken. I have also heard from people that Go North East doesn’t ever take actions when their staff members are reported. If nothing is done about this, I am taking up a legal action.

Thank you for your attention.

This has to be the most unreliable bus company in the UK, the chances of the bus turning up at all is barely 50/50, spend an absolute fortune on taxis because this shower of a company cant do their jobs properly. Utter shambles.