Go North East Reviews 

Horrific. If this is public transport you will NEVER tempt me out of my car. Stifling hot, cabin stank of exhaust fumes. Bus full of weirdos. Nowhere near enough room for a wheelchair user to get on and off. Worst 35 minutes I’ve experienced on any form of transport. Cattle get moved in more comfortable surroundings than this. Ruined a lovely afternoon in Newcastle. Taxi next time!

Never ever came on time. If it arrives on time there will be a stoppings(long time waiting even they don't have any passengers) in between. Though I have taken pass it's useless always need to book a cab for the work. One of the worst services in had ever seen in any other country. I had experienced this in no less than 100times

Just had an unpleasant bus driver shout at me to get off the bus because it was full, when I didn’t know - Go North East 56 bus. I looked up at the top, and it just looked like people were just sat at the window, I didn’t know. Not very nice “get off! The bus is full!” To which I responded “I didn’t know”

Ava was brilliant, such a friendly person, helped me out while I was juggling bags. She drives the Q3, I’ve had horrific experiences before and she was amazing

Like everyone else I wish you could give -* coz they don’t even deserve one * the cancel multiple buses daily pathetic excuses is all they have if you complain

Absolutely terrible service. I arrived tonight at the bus stop in plenty of time, and the bus just drove straight past without stopping. I had complained about Go North East earlier this week, as the bus I was waiting for then didn't arrive at all. I'd hate to live in a place that had a worse bus service than this... assuming that's even possible. If I could have given 0 stars, I would have. I honestly can't believe there can be a worse bus company than these clowns.

Terrible company arrived at the bus stop dot on time bus driver had doors closed refused to open instead shook head and left, female driver stop number 21907 at 9;22 called to complain and the bloke on the line made excuses and said he would end the call for no other reason than I said that was a shit attitude. Honestly only reason I don’t give it negative stars is coz you can’t.

First time I’ve used buses in 10 years only coz cars in garage and I’ll never do it again I’ll rent a car rather than use this uncaring terrible company.

I preferred them all on strike !

I decided to take the grandchildren on an adventure by bus to South Shields from Chester le Street (No. 50 Bus). 0934 did not turn up. I waited for 20 minutes, then decided to go by car. It's not as exciting for the kids, but at least it's there and cheaper.
I'll not bother again.

I have lost count how many times the X30/31/32 service from Stanley to Newcastle does not turn up either at Stanley or Eldon Square, Newcastle. It is, without a doubt, the worst bus service covering County Durham, Tyne & Wear and Northumberland. There is never any communication on their app or social media platforms to notify about the cancelled service. I also use Arriva and they are much better. Just wish they had more services running in County Durham.

My son travels to Newcastle from hamsterly mill and on a lot of occasions the bus is either late or not running, his marks at college are suffering due to late attendance, he’s been waiting over an hour today and was 10 minutes early for the bus.
It’s not the only route he has had to ring for us to collect him as he’s been stuck because the bus service has failed to turn up.

I am currently on the brink of losing my job, because the 7:20AM 78 bus to Sunderland only shows up around 40% of the time.

When people rely on you (and give you money) to get to work, it is your job to be there as scheduled.

I cannot believe how appauling this service is, the cheek to get a pay rise and not show any improvement is beyond measure.

Drivers on the 309 do not stop at the corner house, i think you need to train your drivers, unless you expect the passengers to run on the road in front of the bus for it to stop, once a driver accused me of not being visible while standing on the side of the road in a bus stop, blaming the customer

I was waiting for the number 52 bus service, to Bell End Gardens. While waiting, I passed away, due to old age. I had written a message for the bus driver (when he eventually got there), to take me to Gateshead Crem. But the bus broke down and I never made it there. Not complaining though.

They’re not even worthy of 1 star but unlike their management team, I couldn’t go any lower. Training is a great experience, but couldn’t be any further from the reality of the job when you’re ’on your own’, and you’re absolutely on your own with no support from the management. All they’re interested in, is getting you to sign what they need, only to throw back at you when they want. I was coerced into being signed off far too soon, and despite telling them my concerns, all they’re interested needed was for me to be ‘in service’. Their fleet is not fit for the roads, and breakdowns are a daily thing. I only had two buses within 3 months that didn’t have any warning signs. They shouldn’t have a licence to operate.

The number 4 bus is never on time, I've had to wait over an hour on one occasion. I am always late to appointments. Absolutely terrible service!

If I could give zero stars I would. The bus is never on time or just has cancellations last minute and the response keep saying it will be fixed but the end of the week, it’s the weather. Taking the same route for over 4 years this yeah is the worst it has ever been! Can some please let me know what is going on with the X1 service.

Dreadful service from a dreadful company. My recent experience of the Connections 4 service is an example of its 'service'. For weeks and weeks it has had service cancellations every single day. These are shown on the Go North East app but the app is hardly accurate with regards to the remainder of the timetable with buses rarely running to time. Contact with the company produced a response stating they apologise for the problems and that more engineers are being employed. Fair enough but why was the situation allowed to deteriorate to this point? Weeks after my contact the service has still not improved. I understand other routes are similarly affected. Back to the car is the best option.

It’s been 3rd month when i go back home from work, i have to wait on bus stop more than 1 hour, time on their app time on google is totally wrong delayed delayed and just delayed, worst worst service ever i had.
So disappointing, we pay 2:50£ just for few stops, this is not free service to public that we wait for them for hours.
Kindly Go north east your service need to go for betterment please.

Second day in a row the advertised bus didn’t turn up, adding 30 mins to my wait time. No information, no warning, just no bus. Trying to get to Chester-le-street today to catch a train, hopefully will get there on time but what should have been an easy journey now very stressful. Glad I’m only visiting the area, hate to have to rely on such an awful service every day.

TAKE ALL BUS ROUTES OFF GO NORTH EAST NEVER ON TIME IF ON AT ALL NO BUS SERVICE FROM CASTLESIDE TO DURHAM FOR 3 HOURS
BUSES ARE DIRTY WINDOWS A DISGRACE THE WHOLE THING IS A SHAMBLES
MAYOR NEEDS TO REMOVE THIS FRANCHISE
ANDY BURNHAM MANCHESTER DOES NOT HAVE 20 YEAR BUSES NEITH SHOULD NORTH EAST