Go North East Reviews 

Today at approx 10 past 1 pm at Eldon Square in Newcastle the X10 driver pulled out of the bus bay but stopped to allow a man in his late 20s/30s onboard. He had missed the bus by seconds( like me and another elderly gentleman who could barely walk without the aid of a stick ). The Bus driver stopped let him on but ignored the elderly gentleman who had difficulty walking and just shut the doors!!!!!!... If you're going to let ONE on then let others on,especially the infirm. or let NONE on. You have CCTV and it will show this. Your 65 Prince Bishops Seaham to Durham service also is rubbish as you run clapped out buses that often do not run.

Buses do not run properly and rarely turn up on time if they actually show up. This company should get the award for the worst bus company in England and all routes should be taken off them

The bus drivers almost always have a disgusting attitude that makes me wanna slap it off their faces just because I forgot the word I was gonna ask them. It was validate. But I did eventually get someone half decent to do it for me on the bus, even though I had already got my pop card validated, but he checked it for me anyway. My dad was disgusted with the first man in which whom I think that he should be fired personally. What a despicable, horrible, selfish man. The lady was very rude for the customer service. She said oh sorry they can’t wait for you if you are not at the bus stop. No. Stop making up excuses just because you’re on your backside probably using AI to write your responses. The app is wrong it has all the wrong information on it it is terribly misleading, and the company doesn’t even care about it. Don’t bother, just walk. Nobody cares how long it is. They just want the money, not the people.

This bus company is a joke, is there ever a day goes by when one of thier buses does not break down and thats just on the no 10 route. Today there was two break downs one being a school bus so everyone had to cram on one bus.I litrally had to fight my way off at my stop through a load of kids,who will not move.So not only was i late for work but i also twisted my ankle trying to get off.
Also why is there never any heating on on the buses. It is winter.

I would give 0 if i can this timetable is jok i have to wait 3 times to get my bus and than i hve to pay £2.50 and stand all time because after waiting 3 times bus will be busy

Today ( Mon 3 rd Feb )around 1pm was a disgrace with buses just pulling into any stand. Overcrowded even off peak and with signs on display given SUPPOSED times of departures and gate,when in fact arrivals just use any bay vacant

X1 Peterlee to Houghton absolute disgrace of a service. The only bus on this route and highly needed for the public. Daily this bus has issues. Around tea time 1 out of 4 will turn up this isn't good enough and a absolute rip off

rubbish arriva is better and it's NONEOFYOURBUSINESS

Would give 0 if I could. Never on time or cancel in last minute with no information. Worse service ever.

I think when psv look at this bus companies licence things may change

As a Disabled Pensioner I would like to say a big Well Done to the Driver 99621 on the number 34 orbital from Chester le Street. Not only a nice clean bus with stops clearly announced but a polite well dressed driver who took the time to explain about my Disability Bus pass inccuring a charge before 9.30am.

I rely on these buses to get to work, and I have to get two buses earlier than I would need to just to ensure I get to work on time, arriving half an hour before my actual shift just so I won’t be late. I am still late on occasion because three separate buses just don’t show up at all. Several that do show up are horrendously late, and the fact they’ve raised the ticket prices once again with continuously decreasing service is appalling.

Currently stood waiting for the bus, having missed two scheduled buses that simply didn’t arrive.

Utterly horrendous.

Would not even rate one star absolutely disgrace 14.22 bus never turned up so waiting for the next one that didn't show after waiting 30 mins 3 56 turn up together it's an absolute joke

Pregnant girlfriend missed 3 busses in a row, one turned up 80 minutes after the time she arrived at the stop. USELESS

The timetable is a joke, buses always late or cancelled. I rely on this service to get me to work. There new single ticket is dearer than other more reliable operators. They take no accountability in running such a shockingly poor service.

Yet another bad journey today, from and to Dalton park.
I got to sunderland interchange and the 61 pulled in. The driver said the bus was off and she was taking it to the depot. The lady in front of me tried having a conversation about whether a replacement bus was coming and the female driver said she didn't know. Other passengers waiting hadn't even heard her say it was off.
The X6 came in and left on time. No complaints about punctuality but the bus was filthy inside and out. You literally couldn't see out of the windows for dirt and grime.
For the return journey I checked the journeyplanner and headed to the bus stop in plenty time for the Durham 65.
There was a massive queue and a lady behind me said she thought there'd been an accident which may affect buses.
I'd already let a 61 to sunderland go, and there was no sign of the 65.
It was over 6 minutes past it's scheduled time so I got on the first available bus , which again was the filthy X6.
The morale of my convuluted story is that you should always just get on the first bus that may get you half way to your final destination.
Never expect a go north east bus to be on time or clean.
Buy a day ticket so you can use however many buses it takes to get home.
A car journey from houghton to dalton park takes 15 to 20 minutes. Travelling with go north east this journey can take up to 80 minutes, by the time buses are late or taken off. No wonder people still prefer to use their cars than use this poor bus company.
On the plus side it was sunny and quite mild and I got to see Seaham beach twice today.
I'm just happy I don't have to use Go north east to travel to work. It would be soul destroying having to put up with this service to get to work, and I empathise with anyone who has to.

Go north east needs to find another way to train these bus drivers like not only did it x1 bus not turn up this morning which made me late for my second bus there now putting brand new bus drivers on which is making me more late for work howway go north east sort it out

Should be a zero star rating available....joke of a company,x1s just come when they want...no good for work as you can't rely on a bus even turning up,never mind being late,drivers are mostly arrogant,who can't even look at you,never mind speak.there are a few decent drivers but these are few and far between...now we find out the 2 is being withdrawn from shiney row,leaving us with only 1 bus to get to Sunderland,the always late 78,which has earned the son a warning from work this week for being late 3 times this week...do yourselves a favour car owners...stick to the car...

We were travelling from boldon colliery on Saturday which should have been straightforward but 1st of all the website gave a different time to the menu at the bus stop then when the bus came it was only going to Washington as the bus had broken down, we got there by car
On the way back we planned to get the 50 from the bus station which didn't turn up and we had to ask another driver for information as there was no one from go north east to ask and no information on the information board, we had to get the train back to Newcastle then a metro home arriving very late and cold (I appreciate you can't do anything about the weather) but I feel a better communication and up to date website would help us get around in the future