Go North East Reviews 

The last 6 buses i’ve been on have been at least 30 minutes late, haven’t been on an on time bus in years, terrible company and it’s a shame they’re never penalised for it.
They have the cheek to raise prices too as service gets worse!

The buses are filthy, can’t see anything through the windows

This is the worse bus company I ever used. We signal them at the bus stop and they simply ignore us. Not the 1s, 2nd or even 3rd time this happens. Once I was running with my hand in the air before the bus arrives, I got to the bus stop with the hand in the air, 5 seconds, if not more, before the bus passed and he didn't stop. Happened to me, my partner and some friends. Also, travelled in 2 buses that needed to stop due to mechanical problems, and needed to wait for a replacement. The information inside the buses about the next stop, 50% of the time are disconnected. I use the 21 from Low Fell regularly. The other routes, I can't say if they do the same. Unfortunately the only alternative here is Uber or Bolt. The bus is simply rubbish service.

My granddaughter got on the 2a this morning as she had an appointment in Washington,The driver neglected to tell her the bus route had been redirected to Silksworth,why we don't know.Your bus service is terrible and some of your drivers are very rude.

These buses are always too full. It's ridiculous, how many times I've had to find a bit of space, to stand up, on these overcrowded buses. Not worth it.

Got the x1 galleries to Newcastle as I needed to be at the rvi for my daughter’s appointment. There card machine was down tried 4 times and didn’t work so he said we would have to get off find an atm machine get cash and get the next bus! Bering in mind I was already panicking I was going to be late as the bus was also late! He was a horrible rude man. So in last attempt I tried my Apple Pay on my phone and it went through! Not many people carry cash these days!

X78 to Eldon Square. Has to be the worst service ever. Bus outbound wasn't on time. After 20 minutes of being late, I gave up on got a lift to the metro. Wasn't much better. Journey back from town was way off time. What is the point of a timetable? Useless service.

Fantastic driver today on the Number 1 Coaster going to the metrocentre at 9.06 this morning. Kept all the passengers safe whilst driving in dangerous conditions. Thank you so much. Tracy

Customer service is appalling i was told the bus was at the Town Hall which was where I was
When i told them this they said oh no he's 10 minutes away 20 minutes later the bus turned up
It's the same every night bus late terrible Customer service

I went to the Go Ahead Northern depot in Washington today to pick up my son’s phone that he’d left on the bus and they were so helpful!!! Well done Go Ahead Northern!

I'm absolutely disgusted at the behaviour of the bus driver on the 09/11/24 14:17 number 4. I got on the bus at Concord where I was letting people off but I was blocking part of the way because of the area my crutches needed. I then moved on the bus and stood sideways so people could get past better. I was already feeling anxious as I don't normally use a bus because of my mental health. I thought I would give it a try as was only going down the road! What an absolute mistake that was! the way I was talked to and made to feel was disgusting everyone was looking like my worst nightmare! Well I just wish this Man who after I took pictures of him and the bus so I could report him shouted more abuse took one minute to think how somebody who just wanted to get a bus home how has now been affected because of his behaviour!! His job is to make people feel safe and have a kind word! it could of made a world of difference to me and my confidence and many other venerable people. I hope one day he realises what a difference he could make with a bit kindness and thoughtfulness!!

I absolutely hate this company and all the staff working for it because they are doing such a terrible job. The buses are just not showing up, over full, turning up an hour or two late. The whole company in the North East is a disgrace. Then the staff have a cheek to go on strike for a pay rise leaving us with no buses at all. It's a complete and utter load of dogs poop. I would like to see the council and UK government take control of our buses and get rid of these private companies. The private companies only run the service to make their £££ and don't really care about our communities. Their not from here, they're some European company and just here as long as the profits keep improving.

Waiting in vain before 8 am for a 47 through High Spen which didn't turn up. Return journey 47 so late passengers complaining through Rowlands Gill. Others at bus stop having similar complaints about the 47 not turning up.

Rarely on time. Usually 15-30 mins late, 10 mins early, or don’t even show up at all! Your service is part of the reason why I’m learning to drive. It’s a shame cause there’s great potential in this service. The fees are great but you guys just aren’t punctual. Please improve for the good of everyone!

I am absolutely disappointed in. Go north east today I had put my hand out for the bus and the bus drive right passed me and my mate this is not the first time this has happened they are never on time and always delayed waiting for the bus in the cold and busses stink and tat why friend vomitted last week they never open the windows

Shocking attitude of driver on the 57 I've just had, They want us to travel with them more, think they should at least try and pretend they want to do the job.

Your buses are never on time , the app is rubbish I’m absolutely sick of waiting at bus stops for an hour or over every single week you need to sort this out 😡😡 or give stage coach a chance

0 stars on Saturday 12/10/2024 my wife gets the number 1 service to work from north shields to Tyne mouth buying a return ticket the cost of this ticket is £3.80 7 times out of 10 the driver tries to charge £4 on this occasion the driver said £4 my wife explained in a calm and polite manner that she travels this route regularly and the price should be £3.80 only for the driver to shout "I HEARD YOU" making my wife feel uncomfortable and self conscious in front of a quite full bus of people. terrible service and customer treatment

39 bus service from doxford park is rubbish buses never turn up on time, today the 14-49 didnt turnup then the15-16 was 10min late so i ended up waiting nearly an hour for a bus

Would be a 0 but unfortunately can't do that. Worst bus service I've ever had to use. Unreliable service never on time or just don't turn up. Constantly late for everything have to leave hours early just to be anywhere on time. The 78 in particular is absolutely shocking. The 16 and 16a also absolutely shocking. Drivers are rude and have been abusive. I was called a stupid b***h amd fat by a bald driver who wasn't paying attention and didnt stop at not just 1 but 4 buses and even after I asked him to please stop he began shouting at me and was still driving, another male customer had to get up and intervene and ask him to let me get off to which he stopped in the middle of nowhere. No bus back for over an hour had to walk through fields to get home and I'm disabled absolutely ridiculous. Have to constantly get taxies instead. Really wish another company would replace them. It puts you off even going anywhere so just isolating people. Absolutely sick amd tired of go north east. Complain and all you get is "we will look into it" without any further response after. Joke if a bus service.