Go North East Reviews 

What on earth is going on with the no78 ? All last week and part of the week before its been 1hr if not longer late !!!! NOT good enough let alone putting a training driver on at 6.15 in the morning come on really? Another morning late for work let alone getting home later and later this service is a complete joke !!!

Two drivers on the X20 and X21 route drove straight past my stop despite. Twice on the same day. Had to double check I was at the right station and it seems they had no intention of picking me up.

It was a terrible experience. When I was on the bus with my sister, I pressed the button a few times however it did not work. The buttons weren't working for other people either. It's not the first time this has happened to me but it's absolutely terrible. The bus driver did not stop at the stop it was meant to and instead carried on driving and stopped at the next one. This then endangered me and my sister as we are still children as when we got off we had to walk back alone as the bus didn't stop. Get it fixed.

Travelling from Sunniside Road regularly. Either taking x71, x31 or x30. NONE of them are any use. The tracking system doesn’t update, great to have one if it works CORRECTLY. I’ve had the x71 sitting in Burnopfield for 25 minutes. How is this possible. Waiting in the freezing cold for busses that simply don’t turn up. Busses regularly don’t run when they are listed on the timetable. Turning up at the bus stop not having any indication on a cancellation is shocking. Not to mention when I seek some help/advice from their ‘helpline’ supposed to close at 5pm and I couldn’t even get through at 4pm. To add to this, when a bus does turn up 4/5 bus drivers are acting as if their bus is on time, when clearly I’m fed up and have been waiting over half an hour, they are rude, can’t smile and have no sense of customer service. If I could rate 0 stars I would.

FED UP. If you are going to run a bus company, make sure people can get where they need to be on time! NOT 2 hours late!!

Wish you could give them 0 starts, the company needs go bust never on time, always making you late or miss connections, it’s a joke driver just talk to other drivers for ages and keep missing the timetable they give

Absolutely ridiculous joke of a bus company, waiting for a bus home from work from Hexham and they're constantly 'cancelled' with no warning or reason, and by cancelled I mean it sits there for 30 minutes not letting anyone on for no reason - if there was any other alternative I guarantee no one would choose to use this service

If it was possible to leave a minus Star review I would very happily do so.
If there is any justice in this world Go North East would be kicked out of Gateshead/Newcastle for running any absolutely diabolical service.
Every morning I have to get the 93 service to work from Gateshead Interchange and every morning this bus is late or simply never bothers to arrive.

This morning I arrived at the stop at 07:03 to see a 93 pull into the terminus and pull in behind the 94 bus, the 94 pulled away and the 93 proceeded to go out of service and leave, however at this point there was already a 93 bus in the holding area at the rear of the terminus which also proceeded to leave. When a 93 eventually arrived at 07:21 the driver was not bothered about the many passengers concerns and simply said the previous bus broke down, I have made numerous attempts at bringing my concerns up with this company and all you get in response is traffic issues. This is an absolute joke as at 7am in the morning no other buses have this problem.

Would like to day a huge thank you to go north east for the fantastic service from the number 60 bus from seaham to parkside. The driver had finished his route but stopped and took me all the way up to parkside to make sure I got home safely. I am very grateful as had been waiting for a taxi which was late for over 30 mins. With recent events I felt scared and vulnerable. I think the driver deserves recognition as went above and beyond to keep me safe. Thank you so much! We need more people like you in our community! I think his name was Mark Pinder so if you read this I'm so grateful thanks again!

recently i was waiting for a bus in my area and it came round tha corner and drove straight past us, tha driver smirked and i could tell it was on purpose..

Yet again 12.27 from Lambton Village is a no show. Shocking service again. App is terrible and timetables are a waste of time.

Would be a 0 but can’t do that. Absolutely terrible service they either leave early, arrive late or don’t turn up at all. Not a reliable mode of transport at all utter rubbish.

A terrible service. Constantly late or doesn’t turn up at all. Constant changes and diversions to services and removing services completely.

Not even an experience x45 last night 22.45 drove straight past us bus stop bottom of station even thou their was a huge crowd of people
Shocking service ended up paying 75.00 for a taxi thanks go north east

BUS 10B. ,10.20pm. From prudoe to low prudoe, driver Liam , we borded stopped at low prudoe driver asked us to leave bus, we explained going to crawcrook, which the bus was on schedule to go to. Driver said you can't do this , I explained our car had broken down , we are both in our 70. With walking difficulties. He told be I had attitude, and get off his bus , my partner asked him to take us , he said only if she apologise, which I did , (not sure what we did wrong). He was then 10 mins late ,and drove like a idiot, we were the only people on the bus. Iv rang to complain, spoke to nicky, got absolutely no feedback, what a awful situation, and nobody to help. ..It will be long time before I ever get on a bus again. I hope Liam never talks to his grandparents like he did to me. Disgusting behaviour.

Buses never turn up, don't bother looking at a timetable because they never stick to it. How anyone ever gets to work on time I'll never know. Absolutely disgraceful

Always buses off. Waited 30 mins for a bus service that's supposed to he 4 an hour. Absolute rubbish

I was at Market Street East Q3 bus stop, at the stop was the No.57 with other busses behind, as I stood there the Q3 came past the stop on the outside of the 57 made no attempt to stop or see if anyone was at the stop, so had to walk. Went onto Live Chat, OH it was my fault for not making myself visable to the driver, I explained I would have had to stand in the middle of the road to do that, response I need to hail the bus for it to stop, How on earth do you do that when it drove past the other side of a parked bus and did not stop. Yes I was at the Q3 stop and I have a photo of the stop and the 57 parked there.

i was EJECTED out of my seat?

nice bus, bad driving tbh. got missiled into the next row of seats. my face hurts. bit traumatic. stop hiring these wetwipes who cant drive i hit my face.

Bad service and Bad staff. All zone pass purchased but because of system issues was told to get off and try other bus. Was late for work when I had a valid ticket.

Today, being the 23/06/24, I and family were at Park lane interchange for a bus scheduled for 14:36, ready to get on a bus. The payment machine wasn’t working at all. We tried to pay with another device and the driver said he wouldn’t give us another chance. My neighbour who was present also wanted to pay for us but he refused. He kept on insisting that we give him cash. Whilst yelling, he sent my self and my entire family off the bus, humiliating us and removing a sense of worth from us all. He gave me the finger. He completely embarrassed ALL OF US. For the other passengers, the payment machine didn’t work as well but he let them all in except us. The driver found it amusing as he was laughing throughout the whole thing. Someone else offered to pay on our behalf bus he insisted that he would not be letting us (my family in particular) use the bus. What happened today was horrifying and traumatic to the kids and I won’t wish it on anyone especially if you’re just trying to enjoy your day. I felt hated and helpless. Customer service is very poor 0/10 from the drivers