Petplan Pet Insurance Reviews 

I was skeptical at first with the reviews but I had to pick a pet insurance company. So far I’ve had 5 claims with petplan all approved within a week. Only issue for some reason direct deposit doesn’t work for me so I opted for mail. Quick response as well through email. No dealbreaker so far with petplan!

Spent hours with my husband to try to upload appointments and bills, and prescription drugs and there was not enough room on your end to upload. Can't even get your address to express mail this and will call someone on Monday to get address. Wasteful time. Walter and Pamela Lewis for Cranberry. Also, can't change our current address as you have the old address. Sincerely, Walter and Pamela Lewis

Had a 34% premium increase without notice. And that increase supposedly include a 15% "healthy pet discount"! So the premium increase was supposed to go up by 57%???

What an almighty rip off - have been with Pet plan for years and find every way not to pay out with excessive and increasing yearly premiums as your pets age. Seriously -I urge anyone considering a policy - to review the option of putting money in the bank each month. A surprising number of vets agree this is a better option.

Buyer beware….terrible…terrible…terrible!
Submitted for a new condition and claims were not paid because they said I did not submit within 90 day period. So that creates scenario that any issues I needed paid were within my deductible. Terrible customer service, tereible app, terrible communication, expensive and worthless when needed the most! Thanks for nothing Petplan or Fetch the dodo or whatever you call yourself these days! Corporate infighting and court fights have ruined this company.

This company is terrible. They try to force you to filter all interactions through their app, which is extremely buggy and constantly freezes or crashes. I am unable to open my policy documents from the app, as I simply receive a "file corrupted" error. The live chat feature takes forever to get you to a real person and even then, their answers are clearly scripted and anything more complicated than a yes or no question will get you a "we'll have someone call you" response. Don't expect that call.

They gave me the runaround on the phone about how to appeal a claim. They actively seek ways to turn down your claims and then are condescending about your "misunderstanding of policy coverage." I'd love to quote my coverage to them, but I can't open my documents from my app. Funny...

They recently gave me a hard time about not taking my eight week old puppy to the vet in the 60 days prior to coverage, despite the fact that I did not own her until the policy started. I was penalized for being a proactive owner. Another interesting choice by this company.

They also claimed a condition that was not seen until her adult teeth sprouted was "pre-existing" and refused to cover treatment, which was extremely expensive. When I attempted to gain more information about what they deem a "pre-existing condition," their own website gave me a "not found" error message after being redirected from the aforementioned buggy app. At this point, I have paid hundreds of dollars to a company that has given me zero dollars in return. I would never recommend this company to any owner and will never insure another pet of mine through them again. Hard pass. Save yourself the headaches!

This is an update review for Petplan NOW CALLED
FETCH i do not know if this company was bought out, or they hired a new MGMT Team, or Finally got their
act together.

But I submitted a claim on 12/26/2021, and was paid 8 days later - lets wait and see if this was a fluke or not.

Will never use this company to have pet insurance with again. Submitted my claim in August and kept getting the run around each time I called. Told all the documents were there just needed review and to wait a couple weeks. Call back again and same conversation. It is now Jan 2022 and still nothing. I have cancelled my policy and would caution anyone considering to use this company for their pet insurance.

I have had petplan, now fetch, for 4 years. I have 7 pet with them now and is a complete necessity for my family. There have been numerous issues and illnesses that have come up over the years. Without fetch, I would not be able to afford my pets. Customer service is always amazing and never any issues with them. Spoke with Stacey a few days ago to update some information and add on a new pet and she was so kind and sweet. Patient as well!

I just recently called to look for insurance for my pet that has a pre-existing medical condition and immediately right off the bat- the agent stated that no pet insurance covers pre-existing conditions and then proceeded to hang up the phone. It was extremely rude and inconsiderate. I actually have come across pet insurances that offer pre-existing condition coverage. Please train your employees to have better phone skills. I am completely dissatisfied with this insurance and it left a bad taste. There is a way to deliver messages and that just was not the right way.

The lady I spoke with was awesome but the time frame is terrible. My vet submitted the initial claim on Dec 6th. I had to call them after waiting a few weeks to find out where it was at. They then told me they were missing a form (they should have let me know that) which was then submitted and here we are Jan 5th and it’s still not done. I am seriously considering another plan.

I would like to share my excellent personal experience with the amazing Petplan Pet Insurance/Fetch specifically for Georgia Somerick, Fetch | Member Experience Associate.

Georgia, Thank you very much for your Empathy when Helen (Deaf & Blind Furbaby) was rushed to the Vet. because of her Ruptured Cranial Cruciate Ligament. Thank you for listening and showing your Sympathy of what I’ve been through that time. Thank you for being patient and Compassionate during the hardest time of my life, reassuring and praying for my Helen to feel better. Thank you for the prompt response and making sure my Claim was processed right away.

Fetch, Thank you and I deeply appreciate all your help with the unexpected veterinary bills/emergency treatment previously and currently with Helen. You are a lifesaver financially and emotionally(Thanks Georgia).

I would recommend Fetch Insurance in a heartbeat and paying for 2 Policies (monthly premium) for my 2 LongHaired Chihuahuas are worth the cost because of the financial peace of mind benefits that I’m getting. Is getting a Fetch Insurance worth it?! ABSOLUTELY!

Jo-an Tasik
Helen’s Mom, a Deaf & Blind LongHaired Chihuahua

PetPlan needs to update their website to tell customers an annual exam is required. They also need to send an email out reminding customers of that requirement. I left PetPlan for that reason of not being transparent and signed up with another insurer. One of the first emails I got was to stress about having that annual exam to ensure you are covered for claims.

After over 10 years as a loyal customer with multiple pets insured, on New Year’s Eve they raised my premium to $250/month for ONE 10-year-old cat. You can pay for your animal’s entire life and never have a claim for years and years, and the instant you start using the insurance as your pet gets older, they will do their best to make it unaffordable so you have to cancel and they pocket all the money you paid before ever needing the insurance.

EDITED TO ADD: Their response is a lie, if you read deep in the fine print on their own site you will find that they have changed their policy since selling out to a hedge fund in 2019 and now "increase premiums or reduce coverage based on your individual pet's claims history." In other words, as I said before, they will kindly allow you to pay them every month while your pet is healthy, but as soon as you need to use the insurance, they will make sure you cannot afford to keep it and are left uninsured.

I am exploring the possibility of a class action suit, as this is a violation of my state's laws, so I have declined to identify myself to PetPlan but am leaving this review here to warn others.

I have been with petplan for several years. My bank card has expired a few times and petplan was great about texting me and letting me know so Lady does not lose her coverage. When I call to make the change I have yet to have anyone be rude to me. They have all been great. I do have a question do you have higher coverage rates for little Lady? Thank you Lupe

Anne was very helpful and professional in helping us getting to administration to help us. I still need a further conversation with billing and wil contact soon.

I have been a loyal PetPlan customer since 2010, at one point paying $2700 per year for our two dogs.  When we adopted a 7-month old puppy in March 2021, there was no question we would cover her with PetPlan.  Fast forward 3 months, the credit card we had on file with PetPlan was compromised so it was canceled by the credit card company, hence PetPlan was not able to process her monthly payment.  Does PetPlan email me with this information, send me a letter, or otherwise try to reach me with this information?  No.  They claim they called our home number, but we have no record of that call nor did they leave a message.  You'd think when you're about to cancel someone's INSURANCE policy for nonpayment, you would make a little bit more effort to reach them so they can fix the issue.  No, not PetPlan.  To make matters worse, when I called their customer service to reinstate this policy, all I got was the run around and then eventually ended up talking to a "supervisor" by the name of Don D who said it is NOT PetPlan's POLICY OR PROCESS TO EMAIL CUSTOMERS in situations like this.  Because his response was so unbelievable and ridiculous (and possibly against insurance regulations??), I asked to speak to his supervisor - Don D indicated he will put in the request, yet to this day, no one has called.  PetPlan, this experience has been beyond disappointing and for your sake, I hope Fetch can clean up your act.  At this point, you leave me no choice but to take our business elsewhere.

Buyers beware, horrible claim experience, at the end of the day, a company can have the fanciest marketing and slickest app but it is how they handle claims that matters. My dog had an ear infection, they reviewed her record and in 2018, she saw the vet due to scratching and allergy was ruled out. But because it was mentioned in her record, they determined that ear infection was allergy related and all future allergy related incidents will not be covered. Worst yet, when I call to cancel the policy, they threaten that no other insurance would cover me because we had a claim. What a terrible company!

TATTIANNA super helpful and patient solved all problems and more all phone support should be this good thank you guys

My dog had an illness and a surgery all within 2 months, and having Petplan Insurance made it much easier to bear the cost of both. Very glad I have it!