Gorgeous Little Things For Home Reviews 

Company is quick to give refund if necessary

I saw a lovely Cotswold bookcase on their website at a reduced price. I rang to enquire and was told it was a damage repair item and was given details about the necessary repairs, I was told a video showing the repairs before despatch would be sent and a delivery time of 2 weeks was promised.
I rang them after 3 weeks, was informed it would be ready tomorrow, the man on the phone didn’t seem to know they sent videos but promised me one anyway.
Another week later, still no video, I received an email telling me the bookcase was now ready and to arrange courier collection.
I arranged their recommended courier and booked him to deliver the following week. On the day of delivery, as time was getting on and I had heard nothing. No time slot as promised, I rang the courier, he said he would get back to me and after an hour he informed me by text that the bookcase was not ready.
I rang GL Things few times but to no avail so I left a voicemail asking for an explanation. I received no reply and after having left 3 messages they answered and I was told they had to get the woodwork specialist to refit the door as it was misaligned. I was initially told the bookcase had a small defect on the top that would be hidden when the shelving unit was added and the other damage was on the foot, nothing whatsoever to do with doors.
I rang to cancel the order the next day as I had lost all confidence that I would be getting the promised item, was fed up with being fobbed off and really annoyed that the customer service was practically non existent. Again I had to leave a voicemail as they never answer the phone.
Later that day they sent me a text (and a video!) to say the bookcase was ready but I had already cancelled the order, they just don’t listen to their messages.
We were very disappointed with the whole experience and genuinely wanted to support a local business.
After cancelling, I decided to order and pay full price for the same bookcase from the actual Cotswold company. Unbelievably I received the bookcase from them in 3 days.

Really helpful when ordered great personal service. Item was great, so pleased with the saving that I was able to make by buying from this company.

Fabulous experience. I have previously bought a dinning table, a large desk -and a clock from Gorgeous little things. This time I bought a rug. Reliable, friendly and fantastic stock .

Super items and such friendly staff. Def worth a shop. Thank you

I am so, so happy with my purchase. Its perfect! We live a long way away but it was easy to arrange delivery with Kirsty's recommended driver. I will definitely buy more in the future.

Very helpful service. Kept up to date with what was happening. Excellent value

Beautiful furniture at an affordable price plus Kirsty provides excellent after sales service. The courier service they recommend is brilliant, the guy is friendly, polite and punctual.
Altogether an excellent company who I can’t praise highly enough, would certainly use again.

Items as described and good savings from original price too. A few small marks on the mattress but otherwise no issues. Delivery was good, Richard did a great job. Very positive experience

Another purchase of a beautiful piece of furniture. It's in perfect condition but at a massive discount.

Excellent service, clear communications , thank you

Recently bought 4 items. All in great condition & well packaged. The staff are all very helpful.

Great product and excellent service - highly recommended.

Excellent service, incredible quality furniture, perfect prices! Thank you so much ☺️

Kirsty is so, so helpful. Very happy with my purchase and it was packaged very well to protect it x. Thank you again for your amazing customer service .

Lovely sideboard in perfect condition for a good price

Great communication and furniture delivered on time

Fantastic experience. A friend recommended the site when we were talking about a piece of furniture that I wanted. I had to wait a little while before it was stocked in the colour I wanted, but when it did the transaction was really smooth with excellent delivery by the recommended courier. We are really happy with the condition of the furniture and the money we saved.

I have now bought a few pieces of furniture from here & they are all as good as brand new & much cheaper than the high street retailer. I must say that as well as the furniture being perfect, they are a really friendly team who always help me with getting bits into my car as well. So lovely & helpful, I would highly recommend them & will be back in the future I’m sure!

Bought a Cotswold Company dressing table for significantly less than the retail price (or any sale price). It came well wrapped, and help was provided in loading it into the car. Any blemishes were small and what you might expect to have picked up on furniture within a couple of months anyway. Very pleased with the purchase and the service received.