Superscript Reviews 

Second review - following superscript reply...**Trustpilot reply**

To be completely clear, **nobody has contacted me** regarding this matter despite the response suggesting otherwise.

The issue is not that I have “impossible expectations” as a landlord. I provided a **time log showing regular monthly visits to the property**, yet apparently this was considered insufficient because the requirement was for weekly, time- and date-stamped check-ins

That is an extraordinary expectation to place on a landlord, particularly where the property was being visited and monitored regularly. If this is a requirement of the service, customers need to understand that before signing up.

More importantly, despite the public response here, I have still received no direct contact from the company whatsoever to discuss or resolve the matter. Yet they continue to take the money - despite having cancelled when the service was deemed as value-less.

My advice to other landlords considering this service is to read every term and condition extremely carefully before signing up. In my experience, the terms are of little practical value if the service provider does not communicate with you or properly address concerns when they arise.

I have provided the information requested and remain waiting for someone to actually contact me.

At the time of writing, no one has contacted me.

Staff {Chloe} was friendly with answering all my enquiries. Information was clear and reassuring.

I renewed my business insurance with Superscript this year as I am very happy with the product and the customer service I receive.
The adviser I spoke with was Chloe Garrett. She was patient, polite and professional. Chloe was very knowledgeable and made it a pleasant experience for me to renew and add legal protection to my policy. Chloe is a fantastic ambassador for Superscript !
Thank you Chloe and thank you Superscript. 🙏🏽👍🏽😁

I have used superscript for several years and, although I didn’t luckily have any incident over time, the experience with the company has been positive. Reasonable fees, super immediate assistance, and very easy to access.

Very competitive quote + fast. Highly recommend Francis A+++

Yet to see. We are just in early days.

I took out a policy and had some questions before it started, Superscript called me and it was all well resolved. Nice to talk to a human being and not get sent around the houses on some bot or automated system. Good job !

I was doubtful I would get such a quick answer to my query - so was delighted to have such a good efficient answer from Daryl French.
My problem is solved and I have the new paperwork in my email straight away.
Thank you

No long delays.
Clear options on automated calls
Quick query result
Quicker resolution
Polite communication

Where to start - you have very little chance of getting through to them if you want to cancel your insurance or stop a renewal. Staff unhelpful - twice just ended call as soon as I got through. Will charge you if you fail to respond auto renewal even if you get other insurance without notifying them. Auto renewal rate increases by 5-10% per annum so watch out for that.

SUNNY WAS OUTSTANDING!

His went out his way to be helpful and highly recommend him. Truly a pleasure to work with

Great. Nice and easy. Nisan Gurung was very very helpful!

Highly recommend. The team was responsive, clear, and quick to address my queries.

Phone call was answered promptly and issues were solved mediately. Thanks

Very professional and polite customer service. Was very helpful in solving my issue 10/10 Great to be able to speak with a human with a genuine personality.

Helpful and renewal sorted out quickly. Really nice staff to talk with.

Seamless renewal, and a transparent claims process. I am a repeat customer. Both the sales and the claims team are very professional.

I had a great experience with Superscript, very polite and patient staff on hand to sort problems out if needed.
Thanks so much !

Good service from start to finish . All the questions were answered promptly and even late evening.

Good service, simple online form,