Superscript Reviews 

Good service, simple online form,

Easy to use website. Business insurances around £300 cheaper than Hiscox

The person I liaised with was friendly and helpful. He responded reasonably promptly though I had to hasten on a couple of occasions. The final documents were comprehensive and the payment process easy. I was pleased superscript was able to insure my unusual property.

The reasons I only gave three stars are:
The original renewal email did not include the documents
Once I received the documents, I double checked and discovered that the original renewal did not correctly insure my property
The process of getting my property properly insured was extensive. After a long delay and a number of emails from me explaining the situation, I was told it was not possible. When I then sent some documentation (which I had sent when I first set up my insurance two years ago and which superscript should reasonably have asked for during the renewals process but did not) a policy was procured.
I suspect that the previous two years of insurance did not actually insure my property properly.
The delays resulted in a period of nearly two weeks of my property being uninsured.

For information, the unusual nature of my property is that it is leasehold but I am responsible for the maintenance and insurance for the whole building, which includes two other leasehold garages. This is unusual but not unique. The documents I mentioned were the Leases for my property and the other two garages.

The company took £95.28 from my personal bank account with no authorisation. They have refused to refund the full amount. They have been difficult and obstructive and shown themselves to be greedy and untrustworthy.

Their response below on 21st August is performative and misleading. My review was in response to the shameful emails by their customer service (sic) staff refusing to repay in full the sums taken with no authority. The company has NOT communicated with me since then.

I got in touch for help with setting up insurance for my business. Since becoming aware of the urgency of my situation, Shavin was quick to reply and helped me as efficiently as possible.

They offered the type of cover I required at an excellent price. Francis was helpful, polite and knowledgable and explained the acceptance process fully.
If I had a minus it was the link between Superscript and my Starling Bank account, the request for a quote seemed to sink without sight but maybe it was my technical failure

AVOID!

I signed up for insurance through the Toolstation Rewards offer, which advertised a 10% discount. It’s now been over a week and I still haven’t received any policy documents.

I’ve tried calling three separate times, only to be left listening to the phone ring for over 20 minutes each time without anyone answering. It feels like they’ve taken my money and have no interest in providing any customer service.

Even if they eventually get back to me, there’s no way I’ll continue with a policy from a company that can’t even answer the phone or return a call. It doesn’t inspire any confidence, and it makes me wonder what it would be like if I ever needed to make a claim.

The Customer Service provided by Sunny Channa and Chloe Garrett was excellent. They made my renewal very easy and was very pleasant on the phone. Well done to them both.

Very easy website to navigate

They have been really good at adapting and developing a policy that is relevant for my business peculiarities. Responsive and personable.

I had a few issues regarding the renewal of my insurance. Chloe Garrett at SuperScript was a tremendous help. Patient, understanding and efficient.

I was helped to understand the cover I wanted, and the agent was polite and helpful.

Always easy to deal with, renew etc. Reasonable and clear pricing, terms etc. I have just cancelled my policy, due to a change in career direction; very easy to do, Chloe dealt with my request quickly (within 5-10minutes of my initial email), efficiently and was very customer friendly. Much appreciated as a time-poor sole trader, parent and full time student.

Quick and easy place to get my PL and GIT insurance.

Superscript staff very quickly helped me restore insurance cover which had lapsed. I was preparing myself for lots of hassle, but staff were fast, friendly and efficient - even in dealing with a small change I had to make.

It took 5 months for the insurer to agree a claim settlement with me, which I am still waiting payment for! Virtually no help from Superscript .

Customer service

Simply Sunny He is the best at what he does

Simple and painless process. Thank you