I’m actually very impressed with this! I found a rare vintage piece coming from Italy and I thought I would take the risk and order from this website. The order included tariffs and fees. I received t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered a Balenciaga t-shirt from The List because the item explicitly stated "Sending from Italy". Expecting a seamless EU delivery without extra taxes or delays, I was shocked when DHL contact... Toon meer
Bedrijf heeft geantwoord
Reasonable price with terrific service. Order delivered 2 days ahead of schedule during super-busy Christmas shopping rush, wow! Most of responses within hours despite US-Italy time difference,... Toon meer
Bedrijf heeft geantwoord
The whole process was seamless. Fast shipping with real time updates from The List and shipping carrier. Text received from The List minutes after delivery. Item as described and packaged nicely. Firs... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The First Luxury Social Shopping Network. Shop curated luxury fashion, watches, jewelry, interior and art from the world's best boutiques online at THE LIST.
Contactgegevens
New York City, Verenigde Staten
- +1 (845) 243-2550
- customercare@gothelist.com
- gothelist.com
3,9
Goed
200 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All good with my order
All good with my order. Received my item in 5 working days. The item was exactly as it was in the description and in the pictures, really well packed. Good prices. I will order again for sure. Recommend
26 juni 2023
Antwoord van THE LIST
Hi John
Thank you very much for your feedback!
THE LIST
Disappointed
. If I could give minus stars I would. They have taken money for goods which have never been received and also never responded to any emails.
EDIT - Issue now resolved
5 januari 2023
Review zonder uitnodiging
Antwoord van THE LIST
Dear Dawn, thank you for bringing this issue to our attention. We wouldn’t be able to improve our service without people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.
THE LIST
The order was placed on the site on a…
The order was placed on the site on a date 02-03-2023 and the order was canceled. Until now, they have not returned the purchase amount, and the e-mail has not been answered
2 maart 2023
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for sharing this honest feedback, Khalid Alzkeri. We apologize for not meeting your expectations. Please know that our team is working to have this issue resolved as soon as possible.
THE LIST
Antwoord van THE LIST
Hi Leo
Thanks so much for sharing your experience with us.
THE LIST
Antwoord van THE LIST
Thank you very much for sharing your feedback with us. We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST
The List is just awesome!!
The List is just awesome!!! Great offer great deals. Hope to see that many more !!!
1 april 2022
Antwoord van THE LIST
We're very happy to hear that you are happy with us, Tuan! We look forward to welcoming you back on THE LIST soon. Your Customer Care Team, THE LIST
Antwoord van THE LIST
Thank you for your review, Taylor. We're very happy to hear that you received your Dolce & Gabbana Keira Sandals and love them! We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST
Convenient and fast!
I enjoy shopping with The List! Amazing service and this time the shipping was very fast. I also love that returns are easy, I can have someone come pick it up.
28 maart 2022
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for your kind words, Moitiri. We're very happy to know you enjoyed shopping with us. We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST.
Awesome service!!!
28 maart 2022
Antwoord van THE LIST
Thank you for your kind words, Laurence. We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST.
They solved the problem
I had a bad experience at first but they’re able to solve it satisfactorily. Thanks The List
8 maart 2022
Review zonder uitnodiging
Antwoord van THE LIST
Hi Irune, thanks for taking the time to share your feedback. We're incredibly sorry for the experience that you had on THE LIST. This is far from the excellence that we aim to achieve, and that most of our customers receive. I have looked into your situation personally, and have alerted all relevant teams and managers to ensure that something like this doesn't repeat itself. We very much would like to make this right, and turn this situation around for you - I will be reaching out to you personally. Thank you again for taking the time to share your feedback, it's incredibly useful so that we can continue to learn and grow. Your Customer Care Team, THE LIST
Great customer sevice
7 maart 2022
Antwoord van THE LIST
Hi Rick, thanks for taking the time to leave your wonderful feedback. I've let the Customer Care Team know how much their work was appreciated. We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST
This website is amazing
This website is amazing, they have a huge variety of products from various brands with good prices. The customer service replies very fast and works very efficiently to solve any issues. Only from time to time, some items go out of stock and the website wouldn't be updated yet. But I highly recommend this website because it is really great!
6 maart 2022
Antwoord van THE LIST
Thank you so much, Neda. It is a pleasure to have you shopping with us for so long, and we are very happy to know that you are enjoying the experience. We look forward to many more years of partnership. Your Customer Care Team, THE LIST
Filipa in customer Service 5 star
Hi I recently purchased a LV bag but when it came it looked nothing like the condition it looked like on line
However, it arrived on the morning I was leaving for holidays and although I decided it needed to be returned , but I did not realise I only had 14 days to return it .. so when I found out I was too late to return .. I contacted costumer services and was guided through and excused by Filipa .. my return was accepted and my money reimbursed .. whilst the product I received was disappointing the costumer service by Filipa was excellent it was 5 star
4 maart 2022
Antwoord van THE LIST
Paula, thank you for your detailed feedback. We're sorry to learn that your purchase arrived in a condition that was less than perfect. We've raised this with our partner, and we are grateful that you have taken the time to let us know so that we can ensure that this won't happen again. Despite this, we are very happy, that you had a wonderful experience with Filipa. I've passed this on directly to her. We look forward to welcoming you back to THE LIST soon, so you can get a positive experience that most do. Your Customer Care Team, THE LIST
Antwoord van THE LIST
Hi Raghavendhar, thanks for taking the time to leave your feedback. We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST
Antwoord van THE LIST
Hello Mona, thank you very much for sharing your feedback with us. We are happy to hear you had such a positive experience. Please always share your feedback; this is how we keep learning and improving. Hope to see you online again soon. Your Customer Care Team, THE LIST
mobile app does not have the “ADD TO…
mobile app does not have the “ADD TO BAG” option. Instead you have to purchase one item at a time
21 februari 2022
Antwoord van THE LIST
Thank you for your words, Loan. Feedback like this is very useful, and we'll pass it on to our engineering team. Please always share your feedback so that we can continue to grow and learn. We look forward to welcoming you back on THE LIST soon. Your Customer Care Team, THE LIST
Good experience
21 februari 2022
Antwoord van THE LIST
Thank you for your kind words, Nidaa. We're very happy you had a good experience. We look forward to welcoming you back on THE LIST soon. Your Customer Care Team, THE LIST
I was weary of purchasing from this…
I was weary of purchasing from this website because I was pending $10k and it’s a large purchase to risk if something went wrong. Rest assured everything was perfect! The team, especially Alexander answered all my questions and made the process seamless. There were delays with delivery but that’s expected with any shipment/company. I would shop again !
21 februari 2022
Antwoord van THE LIST
Hi Sukhy, thank you so much for your kind words. We're very happy to hear that the process was smooth and enjoyable, and that the communication with the team was to your satisfaction. We very much look forward to welcoming you back on THE LIST again soon. Your Customer Care Team, THE LIST
Communicated well and kept me informed…
Communicated well and kept me informed throughout the whole process
18 februari 2022
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for your words, Bryce. High quality service is what we strive for at THE LIST, and we're glad that your experience was indicative of this. We look forward to welcoming you back on THE LIST soon. Your Customer Care Team, THE LIST
Antwoord van THE LIST
Thank you for taking the time to share your feedback! It's lovely to hear that you had such a positive experience. We look forward to being of service to you in the future. Your Customer Care Team, THE LIST
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