I’m actually very impressed with this! I found a rare vintage piece coming from Italy and I thought I would take the risk and order from this website. The order included tariffs and fees. I received t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered a Balenciaga t-shirt from The List because the item explicitly stated "Sending from Italy". Expecting a seamless EU delivery without extra taxes or delays, I was shocked when DHL contact... Toon meer
Bedrijf heeft geantwoord
Reasonable price with terrific service. Order delivered 2 days ahead of schedule during super-busy Christmas shopping rush, wow! Most of responses within hours despite US-Italy time difference,... Toon meer
Bedrijf heeft geantwoord
The whole process was seamless. Fast shipping with real time updates from The List and shipping carrier. Text received from The List minutes after delivery. Item as described and packaged nicely. Firs... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The First Luxury Social Shopping Network. Shop curated luxury fashion, watches, jewelry, interior and art from the world's best boutiques online at THE LIST.
Contactgegevens
New York City, Verenigde Staten
- +1 (845) 243-2550
- customercare@gothelist.com
- gothelist.com
3,9
Goed
200 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My ordered shipped within one day of…
My ordered shipped within one day of placing it and my item arrived in lightning speed. I ordered a designer bag and I am thrilled with it, it looks exactly like the photos and in perfect condition.
11 februari 2022
Review zonder uitnodiging
Antwoord van THE LIST
Melissa, thank you so much for your wonderful feedback. We're really glad that you had a great experience, and that you love your new VALENTINO purse - we're sure it'll be a great addition to your collection! We look forward to welcoming you back on THE LIST soon. Your Customer Care Team, THE LIST
I’m leaving this review because this is…
I’m leaving this review because this is true!! 90% of reviews people leave because of bad experiences! Well I was scared to order because of the negative reviews but
I’m glad I ordered from them. I ordered some Burberry sneakers from the List. I never had an issue with communication from leaving a message on WhatsApp to calling in I’ve always got a response. The shoes are going to take at least 2 to 3 weeks because they’re probably coming from Italy. I’ll definitely order again from the list!
4 februari 2022
Review zonder uitnodiging
Antwoord van THE LIST
Thanks for taking the time to leave a review of your positive experience on THE LIST. We look forward to welcoming you back soon. Your Customer Care Team, THE LIST
I don’t think it’d be fair for me to…
I don’t think it’d be fair for me to give a 1 star rating cause maybe the app functions well, but when I’m shopping I don’t want the clothing I see to be limited by gender, the first question the list asks you is woman or man so I couldn’t push myself to get started knowing I’d probably be unable to see the opposite gender’s clothing listings.
3 februari 2022
Review zonder uitnodiging
Antwoord van THE LIST
Hi Bennett, thanks for your feedback - it's incredibly useful to hear how our customers feel regarding our product. Gender categorization is currently a necessary segmentation - but you have the option within the app, after the sign-up process, to switch between gender's.
I would kindly ask you to send an email to the attention of the Head of Customer Relations at customercare@gothelist.com so that we can assist you further with this matter, over a phone call, or via email.
Your Customer Care Team, THE LIST
Extremely professional .
Extremely professional .
Customer service was outstanding
Would recommended
1 februari 2022
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for taking the time to leave a review. We're very happy to hear your experience with our Customer Care team was positive. We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST
I have had a very positive experience…
I have had a very positive experience with The List. I have received a high-value order with no issues. The process was smooth and efficient. The customer service was very attentive and answered all my questions in a short time. I would highly recommend their service and have always been impressed with the selection of the products available. I am a very happy customer and will be back.
1 februari 2022
Review zonder uitnodiging
Antwoord van THE LIST
We truly appreciate your feedback, it is extremely valuable to us. We actively use feedback to improve our platform, so we can provide you with the best possible service. See you online again soon. Your Customer Care Team, THE LIST
I recommend 100%
very user friendly page. Great costumer service and super nice shopping experience overall. I recommend :)
1 februari 2022
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for taking the time to leave a review. We really appreciate your feedback. We look forward to being of service to you in the future! Your Customer Care Team, THE LIST
I enjoyed purchasing from THE LIST
I enjoyed purchasing from THE LIST. Customer care was fast and comprehensive in replying to my queries and item purchased was dispatched and shipped immediately.
22 januari 2022
Review zonder uitnodiging
Antwoord van THE LIST
We truly appreciate your help. Your feedback is extremely valuable to us. We are happy to hear you had such a positive experience. We look forward to seeing you on THE LIST again soon. Your Customer Care Team, THE LIST
Great experience - will shop again!
Same as many - after reading other reviews I was a little nervous. But I think the prior bad reviews are just the case of a company that's starting up and working out the kinks. I ordered a Fendi bag, at essentially 30% off and was super nervous it wouldn't come, would be fake etc. The bag shipped right away (and while I had some issues with DHL unrelated to the List) when the bag did arrive it checks out as authentic, great condition, and would have shipped super fast if not for the DHL issues (it was christmas time so nothing to do with the List). The customer service was SUPER responsive too (which I was also worried about), but has been really great and supportive and I genuinely believe they are the reason this bag showed up at all as they handled the issues with DHL. I was pleasantly surprised by my experience and would for sure shop again!
20 januari 2022
Review zonder uitnodiging
Antwoord van THE LIST
Avra, thank you for your kind and considered review. We have worked very hard on ensuring that our Customer Care matches the extremely high quality of the items sold by our partners, and it is with great pleasure to hear of positive experiences such as yours. We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST
First time order successfully in…
First time order successfully in minutes, but I got an email the other day saying my order was out of stock.pretty sad! Other than that, speedy responds from CS. Will coming to buy my Favourite brands.
18 januari 2022
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for taking the time to share your feedback. We're sorry that this shopping experience wasn't successful, but we look forward to welcoming you back in the future on THE LIST.
Professional Customer Service
Very timely, thorough response to questions asked. A very professional customer service experience.
15 januari 2022
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for taking the time to leave a review. We really appreciate your feedback. We will do our best anytime! We look forward to being of service to you in the future! Your Customer Care Team, THE LIST
Highly recommended
Highly recommended. I was amazed by the professionalism of their team. As soon as I placed my order i received an email that it was not available, yet with a replacement for it (same item) and when I placed a new order, their CS rep called me to follow up and returned the difference I paid for the new order.
15 januari 2022
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for taking the time to leave a review. We really appreciate your feedback. We are happy to hear you had such a positive experience. Hope to see you online again soon. Your Customer Care Team, THE LIST
Customer service inquiries
Quick and pleasant experience when communicating to customer service regarding some questions I had about a Chanel purse.
31 december 2021
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for taking the time to leave a review. We really appreciate your feedback. We are happy to hear you had such a positive experience. We look forward to being of service to you in the future! Your Customer Care Team, THE LIST
Great!
Great!
Ordered my item December 3rd and contacted the company to let them know that I need the item by Christmas. Today (Dec 20th) my Givenchy pouch arrived just in time for Christmas! The pouch is beautiful and comes with the authenticity cards, dust bag, and box. Lovely items to give as gifts and are decently priced!!
There is a bit of a wait to receive the item but that’s to be expected. Thank you!
20 december 2021
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for taking the time to leave a review. We really appreciate your feedback. We are happy to hear you had such a positive experience, and that you love your new Givenchy pouch! We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST
Don’t waste your money on items that don’t show up
Purchased a $900 dress with the promise of 2-4 days delivery.
30 days and several emails and phone calls on my end, I kept receiving empty promises and decided to dispute my order, as I wasn’t able to get my money back!!
Don’t purchase from this company, the service is horrendous, the staff is rude and the goods don’t show up as promised!!
Highly disappointed, especially is the low morale of their service support team (incl. their managers)
16 december 2021
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for raising this matter and giving us an opportunity to perform even better. We're very sorry to hear that your most recent experience was disappointing. Please rest assured that we will do our best to support you resolving the matter. Your Customer Care Team, THE LIST
Excellent customer service
Excellent customer service! I had a life event come up and needed to cancel my order and they did it without any hesitation it was wonderful!
15 december 2021
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for everything you've said. We are so glad to hear you loved your experience with the Customer Care team - we've passed your words on to our wonderful team! Please always share your feedback with us; this is how we keep learning and improving. Your Customer Care Team, THE LIST
I just updated the list app and I can’t…
I just updated the list app and I can’t see my order history anymore….
15 december 2021
Review zonder uitnodiging
Antwoord van THE LIST
Dear Soo K, thank you for taking the time to share your experience. This is not how we aim to run our business. We’re currently making adjustments to make sure that this doesn’t happen again.
We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.
THE LIST
I ordered from gothelist on 8th…
I ordered from gothelist on 8th December, and I’ve tried to reach out to them to get my order information. However, I’ve tried to email, WhatsApp and have called them and the responses were all robot. I’m still waiting for my order and their customer reply.
13 december 2021
Review zonder uitnodiging
Antwoord van THE LIST
Hi Bowei Huang, thanks for taking the time to leave a review. I'm sorry to learn you've not been able to get through to us. After checking with your name on our system, I've found no contacts. Could you kindly email customercare@gothelist.com marked for the attention of Head of Customer Relations so that I can look into this with urgency? Your Customer Care Team, THE LIST
I hope the communication to your site…
I hope the communication to your site is much accesible or connected incase customers have problem ty
12 december 2021
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for taking the time to leave a review. We really appreciate your feedback. We actively use feedback to improve our platform, so we can provide you with the best possible service. Hope to see you online again soon. Your Customer Care Team, THE LIST
I have not heard back from them…
I have not heard back from them regarding my order and I tried messaging them, calling them, and emailing them and no reply. Dissapointed and calling my bank for a refund.
2 december 2021
Review zonder uitnodiging
Antwoord van THE LIST
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. I've personally looked into your case, and can see that our Customer Care team have emailed you on Tuesday and today regarding your order status. Should you wish to discuss this further, please contact us on customercare@gothelist.com, for the attention of Head of Client Relations. Your Customer Care Team, THE LIST
This site delivered early and was…
This site delivered early and was reliable. After reading other reviews I was worried about getting scammed but I just received my order and was very happy. I will definitely be shopping with them again.
1 december 2021
Review zonder uitnodiging
Antwoord van THE LIST
Thanks for taking the time to leave some feedback, it's vital for us so that we're able to continue learning and bettering our service. We're so happy to hear that you had a wonderful experience. We look forward to welcoming you online again soon. Your Customer Care Team, THE LIST
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.