THE LIST Reviews 

Hi - I commented earlier that I was worried because of all the negative reports here. I got my order of Guidi boots delivered and they are authenticated, and at a great savings. DHL delivered them sooner than the estimated shipping. Beatrice and Alexander were very responsive and patient with my worries and I am a loyal customer now.

To be totally honest, I was very hesitant to order from The List due to the numerous negative reviews I read at Trustpilot. However, I must admit that I was also positively impressed with the honest responses the site gave to almost each negative review posted.
Curious about their customer service, I emailed them on Nov. 12, 2021 requesting additional information on a Valentino Garavani Leather Belt Bag I was interested in. Their response came in no time!
We ended up exchanging emails about other personal concerns I had about the site and was very appreciative with the response I received. This is what they wrote: "...we are a start-up and we are proud to say that we are continually learning from our mistakes and the feedback of our valued customers. We are committed to ensuring that any negative situations do not happen in the future. In addition, as you have mentioned, people tend to write the negative sides and rarely do people right a positive review which outweighs the negative ones. If you’d like to discuss this further in order to gain trust in us, please let us know the best contact number and time to call."
Because I believe in seconds chances, a few days later, exactly on Nov. 18, I decided to order the Valentino Bag from The List and judge the purchasing experience for myself.
Well, my order was shipped from Italy on Nov. 24 and delivered in the New York Metro Area on Nov. 26---in just two days!
The VG belt bag came nicely packaged, was just as described and verified authentic (by Valentino.com, through a NFC encoded tag contained in the bag).
I'd like to thank THE LIST team, and especially Tina P., for such a wonderful experience and I look forward to buying from you again in the future. Please keep up the good work!

No response, dm’d them on Instagram and sent them an email. Thank God I came to research the website reviews before I made my purchase.

Recently I orderd from the list and it was fast easy and my payment was safe and there were multiple payment options so far so good 👍🏼👍🏼

Placed an order on November 10, it’s already the 21st and still my order is in processing . I emailed cs and they gave me a tracking number that says delivered to NY . My address is NJ . Don’t buy from them . I’m calling my bank tomorrow to get a refund hopefully .

I placed my order before I read all the negative comments here. I was so scared i got scammed so i bombarded them with loads of messages via whatsapps and emails. Went through a few rounds of DD myself, found their representatives linkedin profiles to make sure they are real people lol Anyway they responded to my messages promptly and my handbag arrived 4 days early than the ETA!!! I started to think their competitors left these comments to frame them or their service has drastically improved.

I was hesitant about placing an order with this company, but was pleasantly surprised that I did not have any issues. I'll definitely order from them again.

I was hesitant to order from here after reading the reviews and initially canceled my order. I received an email confirmation of my cancellation rather quickly and spoke with one of their representatives as well. Overall, they gained my trust and I am reordering my item with them. Just be mindful, they are a small company but they are growing and will help to accommodate you. I’m very happy they called me personally to alleviate any issues or concerns that I initially had.

Worst experience with a luxury store, I had to email them for my confirmation after purchasing the item, which 2 days for them to get back to me.
I called multiple time to get the status of my bag and they kept telling me they are waiting for the store.
I purchased my bag 10/31 and I got an email 11/9 canceling my order. Such BS, and they only offered $25 for my trouble.

same experience as everyone else. they’re scammers. series of emails that my package is shipping yet it never comes. completely unreachable. should’ve checked trustpilot first. what gives? why do they think this is acceptable?

Weird experience (similar to the other reviews). Placed the order and it showed that it would ship quickly on the listing. Two weeks go by and a few emails back and forth with no confirmation of shipping (just basic communication that the third party company is busy and it will take a while). Order looks like it has now been canceled through paypal (thankfully). My wife was upset that her birthday present that I ordered well in advance of her birthday never showed up. Weird company weird process.

This site is an absolute scam. I ordered very expensive items that never arrived. There is absolutely no response from the site, either by WhatsApp, email, or telephone. Extremely untrustworthy!!! Non-existent customer service!!

I placed 2 orders month ago , and I didn’t receive any update since. I tried to contact the customer service many times and they didn’t reply. Unfortunately I placed 2 orders .

Don’t buy anything from this site
They will take your money and will never reply or answer your contact.

Its absolutely scam website .

They're scammers, thieves and up to horrible business. DO NOT EVER BUY A THING FROM THEM. They will NOT reply, communicate or ship your itme.

Scam site! don't respond at all, no way to cancel, overcharging, didn't ship anything.

I bought something on the 22 of September and its October 6th. I still don't got no damn updates on my f**king order, they keep sending some fraud ass email with no updates. This website is Highway robbery. If you reading this and you working in connections with "theList" Send me my Damn package.

I’ve tried calling, WhatsApping, and emailing and no response!! I want to know why my order has been processing for so long and when/if I’ll ever get it!

This website will take your money and will not refund it back I tried to cancel my order due to lack of communication and overdue processing time they keep sending the same staged email definitely a scam they took money off my debit card and said they couldn’t refund it back because it was a debit card and asked for another card information they have no business needing . I tried to compromise and ask for my payment back in a check form they refused

I’m worried that I have been scammed with my purchase, as I dont have a tracking number, am not sure when the purchase is going to be sent and therefore when I’m going to receive my purchase. I feel helpless!! I emailed the customer service and I still haven’t heard back. I think this website is a scam. Do not trust this website!