If I could provide a negative star review I’d give it -100. This company is total crap. Someone used my info and made a fake account. I canceled my credit card three times to try and stop the charges.... Toon meer
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Lees wat reviewers zeggen
Mostly seemless operation. 99.9% up time. Only 2 complaints. Faxing is a pain..thank goodness faxing is becoming history for most operations. I miss not having a single line ring on two separate... Toon meer
GoTo has been essential and key to our company's growth, both external and internal! GoTo never fails to amaze us with its advancements. Our Custom Success Rep, Rachel, is absolutely fantastic and alw... Toon meer
Bedrijf heeft geantwoord
This site is constantly used by spammers AND scammers to send invitations by mass to random email lists they gather. This is the only service that allow to do that and these invitations to meetings do... Toon meer
Bedrijfsgegevens
Over GoTo
Geschreven door het bedrijf
All-in-one, AI-powered cloud communications
GoTo Connect is a unified communications platform built for small, mid-sized, and distributed businesses. Combining cloud phone, video, messaging, customer engagement, and AI-powered tools into one intuitive solution, GoTo Connect helps teams stay connected, productive, and responsive—wherever work happens.
Designed to simplify business communications, GoTo Connect delivers enterprise-grade capabilities without the complexity of traditional systems. From managing customer conversations to enabling seamless collaboration across teams, the platform provides everything businesses need to communicate confidently and scale efficiently.
Everything you need in one platform
GoTo Connect brings together voice, meetings, messaging, and customer engagement tools in a single cloud-based experience. Businesses can choose the solutions that fit their needs today while easily expanding as they grow.
Its capabilities include:
- Cloud-based phone system with softphone and SMS functionality
- Video meetings and team messaging across devices
- AI-powered Receptionist for intelligent call handling and automation
- Contact center and customer engagement tools
- Integrations with popular business applications
- Reliable, scalable infrastructure with award-winning support
Built for modern business communication
GoTo Connect makes it easy for teams to work from anywhere using one connected platform. Employees can join calls, meetings, and chats from virtually any device, helping businesses stay responsive and collaborative across offices, remote environments, and multiple locations.
- Connect anywhere: Stay connected across calls, meetings, and messaging from virtually any device.
- Easy to manage: Fast deployment, simple administration, and flexible scalability reduce the burden on IT teams.
- Reliable performance: Enjoy 99.999% uptime, crystal-clear voice quality, and award-winning customer support.
- Built to scale: Expand communications capabilities as your business grows with integrated customer engagement and contact center tools.
Practical AI tools for seamless customer experiences
GoTo Connect includes practical AI-driven features designed to improve efficiency and customer interactions across communication channels.
AI Receptionist
Automate call handling, welcome callers professionally, and route conversations intelligently—without relying on third-party applications.
AI-powered assistant
Automate repetitive tasks across voice and digital channels to improve productivity and responsiveness.
Call summaries
Generate AI-powered summaries after every call so teams can easily capture important details and next steps.
Sentiment analysis
Track customer sentiment across calls, texts, and social channels to better understand customer experiences.
Topic monitoring
Monitor recurring topics and trends across conversations to identify opportunities and resolve concerns faster.
And much more
GoTo Connect’s AI capabilities are designed to help businesses reduce manual work, improve customer interactions, and empower teams to work more efficiently.
Explore All AI Features
Tailored for every industry
Organizations across industries use GoTo Connect to simplify communications, improve customer engagement, and support distributed teams.
- Automotive
- Healthcare
- Retail
- Education
- Manufacturing
GoTo Connect Contact Center
Deliver better customer experiences with an enterprise-grade, AI-powered contact center solution. GoTo Connect Contact Center helps businesses empower agents, support supervisors with real-time insights, and simplify operations for IT administrators and managers.
Features include:
- Omnichannel engagement across phone, email, chat, and WhatsApp
- Real-time performance and reporting tools
- Quality management and workforce optimization capabilities
- Robust integrations with business applications
- Scalable infrastructure for growing teams
Explore Contact Center
Designed with you in mind
Fast
Implement in as little as one day.
Easy
Manage communications without large IT teams.
Affordable
Access enterprise-grade technology at SMB-friendly pricing.
Modern
Leverage an AI-powered, cloud-based communications platform.
Integrated
Connect seamlessly with the business tools your teams already use.
More than a phone system
GoTo Connect is more than a cloud phone solution—it’s a complete communications platform designed to help businesses create effortless customer experiences, strengthen collaboration, and operate more efficiently with the power of AI.
Whether supporting internal collaboration, virtual meetings, or customer conversations, GoTo Connect helps businesses communicate with confidence and scale with ease.
Contactgegevens
Verenigde Staten
- goto.com
1,9
Slecht
214 reviews
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The whole transition was so incredible…
The whole transition was so incredible and quick.
26 augustus 2024
Antwoord van GoTo
We're so glad to hear that you had a positive experience with our transition process!
I was given the most patient person
I was given the most patient person, he did not make me feel rushed or not important and solved all my needs in re - doing my company after hours recorded message.
17 oktober 2024
I was told there would only be a charge…
I was told there would only be a charge per user and that my office phones devices would not be charged to activate as shared devices. My surprise our first bill was over 6 times larger than the price quoted and I was then told that the 3 phones, 2 ATAs and both users incurred the charges. To remove the devices would get us down to the quoted price. Looking to port my numbers out as soon as possible. A competitor has offered activation for all devices at the original rate that GoTo quoted. GoTo Customer service was absolutely terrible and did not offer to fix the problem.
8 oktober 2024
Service Interruptions and Outages Due to GoTo Issues
We have only been with GoToConnect for a little over a month and have now experienced two business disruptions. The first was a billing error on GoTo's part for only giving us (1) month of free service instead of (5) per our contract. The resulting billing error resulted in a de-activation of service for (4) business hours and impacted our business adversely. Then on 10/14, the GoTo platform experienced an outage for over (4) hours of business hours, where we had no incoming or outgoing calls. This does not reflect positively for GoTo's ability to deliver what is promised and discussed in the sales process for 95% uptime, considering we have had (2) interruptions of service in less than 40 days that severely impacted our business that depends on phone service for customer interaction.
14 oktober 2024
Sergio was extremely helpful and kind
Sergio was extremely helpful and kind. He took his time to explain the problem and followed up multiple times keeping me in the loop with the maintenance to the phone system
15 oktober 2024
NOTHING BUT PROBLEMS
NOTHING BUT PROBLEMS. EFAX EMAIL HAS BEEN SCREWED UP TWICE AND THE REPS EXCUSE IS "CREATE A NEW ONE" INSTEAD OF FIXING THE PROBLEM WHEN IT IS A GOTO PROBLEM
14 oktober 2024
This company allowed our call system to…stolen
This company allowed our call system to be high jacked and is making us instead of the crooks prove we own it. Use Ring Central or someone else GOTO is worhthless
1 oktober 2024
Can't configure my microphone or…
Can't configure my microphone or external speakers. Going to cancel my subscription...
24 september 2024
Frustration
Since switching to GoTo, I have had continued issues with picture and sound clarity. One or the other, or both simultaneously do not function well and/or are not in sync.
7 oktober 2024
Smooth Experience
Being a non techy person, I never felt like I didn't know what was happening. I was always informed at every step of the process of switching to Go To. They did the configurations and set up for me. Everyone was very friendly and professional.
11 oktober 2024
Frequently have to wait for a long time…
Frequently have to wait for a long time on hold to get to a technician and then have a difficult time communicating the problems
11 september 2024
Trustpilot working well
As usual, everything from GoTo just plain works, and works all the time
11 oktober 2024
Quick and Efficent
9 oktober 2024
Antiquated Departure Policy
We have been a loyal customer for approx 5 years. New technology has emerged and we are shifting to another platform. Billing for an extra month due to policy is a great way to ensure someone never returns should circumstances shift in the future.
7 oktober 2024
PBX phone system is great for the price
While the phone system that we purchased a few years ago is decent, there are a few things that would make the buy even better. Things like text receipt and simulated chat over IP would enhance the experience, but may lead to incompatibilities with landline only systems. Moreover, the landline we do have is great for pbx systems that recognize it as one, which is great for customer service call centers.
10 oktober 2024
GoToWebinar does not provide the service my business needs
GoToWebinar does not provide the service my business needs. I need a platform that allows multiple persons from the same company to register and pay the fee for a webinar under one name and email address. For example: Company EHS Manager wants three employees to attend my training webinar. EHS Manager wants to register and pay for three persons but have all emails go through them.
7 oktober 2024
Dependable performance
10 oktober 2024
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