Goway Travel Reviews 

The destination specialist I've worked with (Kim Rawlings) has provided exceptional service. She is very knowledgeable of her region and everything they have to offer. She is very prompt in her communication and follow-up. She listens and is very attentive to my client's needs and wants. Kim's personality makes one feel like they've known each other for years.

If GoWay had a customer service model, Kim is it.

We had a wonderful and amazing two weeks in North-West Scotland. Shoutout to Jacqueline at Goway Toronto and the driver/guides with Rabbie's minibus tours (Stefan and Willie). Well-chosen hotels and no worries with dietary requirements; every detail was taken care of. Thank you!

Katie was professional, extremely responsive, and very welcoming to work with! We appreciate the recommendations, thoughtful edits, and the expertise. Would definitely recommend Goway travel and working with their team.

Such thoughtful and sincere communication with my advisor Katie! Even though the trip didn’t come into fruition as expected, she still remained committed to adjusting around our itinerary every step of the way. I’m very thankful for the opportunity she gave us as well as just general ideas for the trip.

Working with Isabella on a families trip to Ireland! The itinerary was 2 weeks, self drive with many excursions and a family wedding in the middle of it all! She was amazing from start to finish! She answered every question my clients had! She gave the best recommendations! So many details and planning went into this amazing trip! If i could give 10 stars I would! She would call me to make sure everything looked great! Thank you Isabella at Goway! You are the BEST and made this so easy for everyone! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

All tours with guides were set up beforehand. Never having been to Rio, without RuthAnne Leonty's assistance, we would not have know where to start.

I just returned from escorting 34 people to China with four stops. We had hotels, local guides and extensive daily sightseeing. We had flights and we had high speed rail. There were numerous components that could have gone wrong but did not. I would like to highly recommend local guide Yoyo in Shanghai as well as Kevin in Xian. Two of the best guides I have ever had anywhere in the world. Suzette Castro and her team at the Goway Group Department did an excellent job helping me put this together. I was demanding, they were totally cooperative. It went well. I will be back. Amy Fink, CTC at Blue Ribbon Travel Arrangements

Had an extremely great holiday in China and hongkong & Thailand! Quite a few $$$(More than what we had planned, but if you want top luxury and experience - never haggle) Ameet our destination specialist was prompt and professional. He gave us the right suggestions and planned our trip meticulously and without interruptions. Goway 24 x7 customer service is incredible and I would definitely book my next trip with Goway!

Extremely disappointed with Goway. There is no after-sales service. After my trips were canceled due to weather, the excursion providers refunded the fees to Goway, but I have yet to see a refund. Customer service has been non-existent. Considering taking this to Small Claims Court.

GoWay promise became a full reality with flexibility to adjust to life events such as 12 hours flight delay from Navegantes airport to Galeao airport.

We recently took at trip to China. We toured Bejing, Xi'an and Shanghai. We had a wonderful time. Everything was perfect. The Guides were very friendly and knowledgeable. The food was plentiful, the shows were wonderful and the accommodations were excellent. We saw everything we wanted to see and more.

It was everything we had hoped for.

Thanks you very much Goway.

Our Agent Katie Stephenson is what made this trip amazing...!! I mean the trip was great in itself...!!
Katie worked with me planning a getaway to Australia for my wife's 60th b-day... After going through a few dates and activities...I realized Our passports were going to be expired a few days before...!!
Katie helped us get them expedited...She changed dates and activities to fit out 2 weeks I planned...I moved the dates a few times & Katie adjusted...
Katies availability and response time we great. Whether it was via email, phone she was available.... even with time difference she would get back at a good time...
So, my wife and I had an amazing time..Melbourne then on to Cairns and lastly Sydney...!!
Katie planned morning excursions...1/2 day trips and full day trips...we had a blast..!!
I am grateful to Katie for working with me and making this trip an amazing experience. Katie & GoWay Travel reps. were available even while we were in Australia..
Great time, great experience and Katie was a huge part in making it happen...Thank you for an amazing time Katie/GoWay Travel..

I was looking at a month holiday in New Zealand and Australia and Natasa Jaric who is located in the Toronto area helped to make it happened by combining 2 already designed holidays in Oceania. From the beginning to the end, Natasa was "hands on" by explaining and providing everything I needed for our trip. During our trip, there were few bumps on the road that had nothing to do with Goway Travel as it was the airline company that cancelled our scheduled flight and created chaos. And the other problems (they were light) was because of the way hotels described their rooms. It should definitely be better worded! Db to me means double bed ... what does it mean to you? ;-) Anyhow, we ended up having two beds but with some arguments at one hotel only. The others accommodated us at no extra cost. I should also add that NZ and Aus. know how to treat tourists. I was particularly impressed with the transfers services offered by different companies both in NZ and Aus. Wow! No waiting at the airports, hotels or terminals. They were there ready to pick us up and drive us where ever we needed to be! Well done!!! It's the kind of service that I will have a hard time not to use again as it comes with a $ sign but definitely worth spending it! :-). I received a very good response from the "Help office" when the flight was cancelled and other inquiries I had made. Very good service once again. I live quite a few experiences during that month and all thanks need to go to Natasa and her team. So Natasa: Thank you very very much for a very well organized travel!

My Wife and I finally had an opportunity to go on one of our Bucket list trips Goway Travel, Egypt Odyssey 9 days including the Nile river .The booking process was seamless,the Goway rep Harpreet answered all of questions, in a professional, and timely manner, the trip it self was incredible, the meet and greet at the airport was incredibly quick,the rep Mohammed Koda,had our luggage and visas in no time we were at the Sheraton Cairo, an amazing hotel in the heart of Cairo, a wonderful facility, 3 amazing restaurants ,a large pool, a bank, and a Starbucks .The Pyramids and Museum tour where incredible WOW, we still talk about it, the guide Marco was amazing, professional and personable gentleman an excellent combination. The shuttle to airport for the Nile river Luxor to Aswan was also very smooth, when arriving in Luxor another rep was waiting for us,we were quickly ,taken to the docks, the Sonesta boat was amazing ,the cabin was clean a good size, and the food very good, with excellent deserts and plenty of fresh fruits, pool with plenty of shade .Our daily trips to the tombs and sites were amazing, our guide Mr Honey is an incredible book of knowledge we are both very grateful for his skills and knowledge .The Nile river trip will stay in our minds for years, we returned back to Cairo to finish our Egypt Odyssey trip with a tour of the original Museum ,such incredible history, and an incredible trip ,thank you so much Goway Travel for making this dream trip happen for us
Tony and Rose Ferreira

This was my first time planning a tour wth Goway Travel. I am truly delighted with the professionalism and personal relationship I had with the Goway Travel consultant Christine. She gave attention to every details I requested to curate my tour to Hong Kong and Bali. She addressed all my needs, answered thoroughly my questions and concerns. She is a touch of class in every respect. I will definitely recommend Goway Travel group. Excellent Hotels. Perfect guides in both countries.

Ingrid did a phenomenal job creating a 22 day trip beginning in with 3 days in Turkey, that included a Turkish Bath and a private tour of the mosques, we then took a 10 day cruise through the Mediterranean, Greece, Croatia, plus a couple of other stops. We got off the cruise in Ravenna Italy our transportation was spot on picking us up (I would have to stay all of our transportation was impressive, always there, on time, very helpful) we traveled from Ravenna to Venice where we stayed for two nights. Venice is the only place we had a hiccup, we weren't sure if someone was meeting us at our Hotel to take us to the water taxi to get to the train station, we figured it out, made the train and all was good. Traveled to Florence, had the best time there with one of our most favorite excusions, stayed in Florence for two nights and then completed our trip with three nights in Rome. Rome is BUSY, I was not prepared for that but should of expected it. This is our second big trip planning through Goway Travel, I can not recommend enough, they are so detailed and take care of everything you need and everything you didn't know you needed.

A very well put together tour. Everything went off super smoothly. Great choice of destinations and hotels. Andrea P set up everything very smoothly.

The booking processs was really easy. Katie was very communicative and was very responsive. Every change we asked for, she quickly replied. The room arrangements had a small hiccupp but Katie fixed it within minutes! All the excursions were a blast and well planned.
The trip was a bucket list trip and was everything we hoped for.

Allan Birkett at Goway has been an absolute godsend! Over the past year, he has helped me plan numerous vacations—especially honeymoons—and has been an incredible partner every step of the way.

He is always quick to respond, patient with my clients' frequent changes, and goes above and beyond to help whenever an issue comes up. His knowledge, professionalism, and dedication make my job as a travel advisor so much easier.

I truly appreciate everything Allan does and highly recommend him to anyone looking for exceptional service. Thank you, Allan, for always being there

Our 2-week trip to Normandy, Switzerland and Italy after we disembarked from the Queen Mary 2 in Southampton in mid-May was superb. Michael Keon did an amazing job of putting together highlights for us to see and visit with the short time we had. All the train reservations, private and small group tours and transportations were very well coordinated, on time, and usually exceeded our expectations. Drivers were courteous and knowledgeable. Mike did a wonderful job getting everything coordinated, in spite of our almost “last minute” booking. I booked a month-long trip through GOWAY back in 1989 for Australia, New Zealand and Fiji, and they were superb then. So I tried them again, and found the entire organization to be even better. Mike was quick to respond to any questions that came up regarding booksings and times, regardless of the 6-hour time difference. Just superb! Although we had a nasty experience in Milan, GOWAY was very responsive and saw to our requests and our needs. Again, Michael Keon is the person who coordinated our travel. I will ask for Mike when I travel again with GOWAY. I recommend GOWAY highly.