Gracestitchs Reviews 

79
•
TrustScore 2.5 uit 5

2,5

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Beoordeeld met 1 van de 5 sterren

Have sent 28 emails keep getting differant response with options I don’t want. They are completly ignoring my request their quality is poor not what was pictured and you can’t return anything even tho... Toon meer

Beoordeeld met 2 van de 5 sterren

Item is not represented as on web. Picture on web site appears photo shopped. Supposed to be lavender top was white and colors of flowers very muted as compared to pics. On line pics make item appear... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought two of these hats for myself and a friend who is also a female veteran. They are lovely reminders that women serve, too, and are valued members of the military despite what the jerk-wad Hegse... Toon meer

Beoordeeld met 2 van de 5 sterren

The women’s shirts for my wife are mediocre grade but she likes and are comfortable. The denim style hats look far from denim and are made of most likely some highly flammable polyester or thin plasti... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

79 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 93% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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2,5

Alle reviews

(79)

61 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

The dress I received was nothing like…

The dress I received was nothing like the ad on Facebook. I got some cheap chambray dress with no pockets. It’s so ugly.

2 mei 2026
Review zonder uitnodiging
Logo Gracestitchs

Antwoord van Gracestitchs

Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@gracestitchs.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.

Beoordeeld met 1 van de 5 sterren

Items are NOT as shown in pictures!!

I bought 2 women's shirts, 1 men's shirt and 1 pair of patriotic "jeans"....when these items arrived I opened the package only to find that the 2 women's shirts that were to have sequins (according to the website's posted pictures) were only screen printed and the patriotic jeans with studs (again, according to the website's posted picture) was also only screen printed and are NOT jean material!! And trying to find out how to return said items is impossible because there is no option to contact even though the email is posted on the contact information for the company. Total misrepresentation of products for sale!!! (Tried to paste picture of my receipt)

PLEASE let me know how to return these items for a refund!!!

23 maart 2026
Review zonder uitnodiging
Logo Gracestitchs

Antwoord van Gracestitchs

Dear Customer,
Thank you for your detailed feedback.
We are truly sorry the items did not meet your expectations and that you encountered difficulties getting in touch for returns, bringing you such a disappointing shopping experience. We fully understand your dissatisfaction.
Please send your order details and relevant product photos to our official customer service email: service@gracestitchs.com .
Our team will prioritize your case and provide a proper solution within 24 hours. We sincerely hope to resolve this matter for you.

Beoordeeld met 1 van de 5 sterren

Packaging

Packaging, when my order arrived. It was poorly packaged, causing it to be bent and rim damaged.

3 februari 2026
Review zonder uitnodiging
Logo Gracestitchs

Antwoord van Gracestitchs

Dear Customer, thank you for taking the time to share your feedback.
We sincerely apologize that your order arrived with poor packaging, resulting in bent and damaged edges. We fully understand your disappointment.
Please send your order details to our customer service email address: service@gracestitchs.com . Our professional customer service team will prioritize your case and arrange a proper solution for you immediately.
We kindly ask you to give us an opportunity to make amends. Thank you again for your honesty and patience.

Beoordeeld met 5 van de 5 sterren

Proud Female Veteran

I bought two of these hats for myself and a friend who is also a female veteran. They are lovely reminders that women serve, too, and are valued members of the military despite what the jerk-wad Hegseth thinks.

5 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordering was easy

Ordering was easy. The product arrived on time. The product was well made, the colors were true and the fit was good.

17 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

received refund

disputed with regards to quality and they took care of everything

28 januari 2026
Review zonder uitnodiging
Logo Gracestitchs

Antwoord van Gracestitchs

Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@gracestitchs.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.

Beoordeeld met 4 van de 5 sterren

The hat was not at all like the photo…

The hat was not at all like the photo on the website. The writing on the hat was raised in the photo. I own a lot of hats and this one is of very poor quality. The bill is flimsy. They shipped the hat in a bag and it was crushed when I got it. Very disappointed.
Update: Gracestitchs reached out to me and offered a full refund. That shows that they are aware of the issue. When I actually receive the refund, I will upgrade my review.
Another update. Gracestitchs say they issued a refund. I have never received it.
Beware of this company.
Another update. After my last update, Gracestitchs finally refunded my money. It took some time but they did refunded my money.

18 januari 2026
Review zonder uitnodiging
Logo Gracestitchs

Antwoord van Gracestitchs

Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to ervice@gracestitchs.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.

Beoordeeld met 1 van de 5 sterren

Photography is a complete scam

Photography is a complete scam. I have done many needlework projects and this company leads you to believe all of the dog items are patchwork with raised designs. THEY ARE NOT! Everything is printed on and very cheaply done. DO NOT BUY FROM THIS COMPANY!
Received a reply from company offering to “make it right”. Yet another joke. DO NOT BUY FROM THIS COMPANY!!!!!!!!

10 januari 2026
Review zonder uitnodiging
Logo Gracestitchs

Antwoord van Gracestitchs

Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@gracestitchs.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.

Beoordeeld met 1 van de 5 sterren

Poor quality sweater

I ordered a LARGE size sweater for my wife. It was found to be very short! It didn't even come down to her waist. She can't even wear the sweater. What a rip off!

10 december 2025
Review zonder uitnodiging
Logo Gracestitchs

Antwoord van Gracestitchs

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@gracestitchs.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Beoordeeld met 1 van de 5 sterren

I ordered a shirt

I ordered a shirt. It was way too small and not my size. I sent an email and no answer. I really like the shirt so I ordered another one in a larger size and to my dismay it was even smaller than the first one. I have written to the email several times and no response. Now the return window is over and I am stuck with two shirts that do not fit. I am very disappointed. Maybe someone will respond to my email if they read this. I love the shirts just too small. Way too small. Not my size at all!

2 december 2025
Review zonder uitnodiging
Logo Gracestitchs

Antwoord van Gracestitchs

Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: ervice@gracestitchs.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.

Beoordeeld met 1 van de 5 sterren

I ordered 2 different shirts from this…

I ordered 2 different shirts from this company, supposedly based in Texas and supposedly donating money to animal groups for each sale. They took a long time to arrive,no movement on them until I started questioning. Neither was as described or as pictured. The designs on the front are actually a blurry screenprint, not the cute applique shown in the pictures. The denim isn't denim; the sweatshirt isn't sweatshirt material. the shirt sized "small" is larger than the "medium". When I wrote to tell them how unhappy I was, I got a runaround for quite awhile, the same broken English response, until finally they told me I could send them back but I would have to "afford" international shipping which would "be expensive", or I could sell or give them to somebody else. They did offer a $31 refund, which I accepted but haven't seen yet. That doesn't come close to what I paid for the shirts. IF I get it , that will be a little compensation. It is definitely not worth the hassle. Save yur time and your money.

27 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered a Dauchound Shirt about a…

I ordered a Dauchound Shirt about a week ago and it came. Poor quality, to begin with, and I have tried to contact the company to demand a refund and return information. So far I have received no return information and to pay almost $40 for a shirt that is crappy is unbelieveable. The ribbing was not ribbing it was denium which will not stretch and I can't wear it.. I hope to warn others to not purchase this junk and keep your money . The design is printed not appliqued on and it is advertisd as a sweat shirt which it is not. I just want to return it and get the refund. How do it accompolishs this? Okay it is 6 days since this started. There is not an invoice number to refer to and going to your customer service just goes round and round to your ads, and no way to contact customer service. I have contacted my credit card company and filed a disputed claim with them.
The shirt is still sitting here in the clear bag it was sent in. No invoice came with it and all I have is my credit card number to which it was charged and my mailing address. Clearly a scam when there is no way to. get in touch with such a scammy site. I will refuse to pay the charge and return it when I get return information. I am also using your own site to put my comments to other people that will be taken advantage of. We are honest people who are honest in our dealings and expect merchants to do likewise. I am more than tired of trying to get through to your company so get me the return information or take the hit on a disputed credit card charge.

5 december 2025
Review zonder uitnodiging
Logo Gracestitchs

Antwoord van Gracestitchs

Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@gracestitchs.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.

Beoordeeld met 1 van de 5 sterren

Irritating as hell to get emails

I never bought anything and asked six times to unsubscribe me and they do nothing. In fact I get an email a day stating "Thank you for your Purchase" Irritating as hell. There is NO place on their site to unsubscribe. I would never do business with them,

14 december 2025
Review zonder uitnodiging
Logo Gracestitchs

Antwoord van Gracestitchs

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@gracestitchs.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

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