Grantham's Reviews 

Very good prices. Fast despatch of well-packed goods

Best prices for accessories and quick delivery.

Easy to order and a great price and delivery was excellent within time scale stated will use them again if I need parts for my caravan

I agree with previous poor reviews.
Getting hold of the warranty team is very difficult, previous issues have been sorted quickly, recently however the service is appalling, I have had to contact the manufacturer of my caravan directly.
The telephone service does not appear to be working.

Sales department and shop obviously give a good service, wait until you have a warranty problem it's another matter, no reply to emails or phone calls.
Offered to solve my problems if I took down my earlier negative review,
AVOID THIS COMPANY

We bought a motorhome in 2025, and while the sales team were lovely and welcoming, our experience quickly became frustrating due to a lack of transparency and poor aftercare.
Some key details about the vehicle were not disclosed at the point of sale. For example, the previous owner had replaced the media system with one that didn’t include sat nav, which we only discovered later. The rear-view camera also didn’t work initially. Although it was repaired, the quality remained very poor, and we were told that Bailey rear-view cameras are “notoriously poor,” so no further action would be taken.
On our first trip to Spain, things took a turn for the worse. When opening the midi Heki roof light, it literally fell off in my hands. It was clear the unit had been previously damaged and had been poorly glued along the hinge. Photos supported this, yet when we raised a claim, we were told it must have been caused by leaving it open and it being hit—something we absolutely did not do.
As a result, our entire six-week holiday was spent without a functioning roof light. This was not only inconvenient but also stressful, especially in bad weather. We had to improvise by climbing onto the roof and covering the opening with plastic sheeting to prevent rain from getting in.
Granthams ordered a replacement part in September 2025, but by March 2026 it still hadn’t arrived. While we understand supply delays can happen, over six months was ridiculous and more could have been done to source the part elsewhere. In the meantime, despite our best efforts to seal the gap, we experienced ongoing leaks which led to soaked carpets and further frustration. In the end, we sourced the part ourselves from another dealer, and it arrived within two weeks.
The warranty was extremely disappointing and felt virtually worthless. Every possible reason was used to avoid paying out, and it was frankly insulting to be told we had caused the roof light damage when it was clearly pre-existing and should have been identified before sale.
That said, Sheila in aftersales was always polite, helpful, and understanding of the situation, though it was clear her ability to assist was limited.
We do now have a lovely motorhome, but based on our experience, particularly with aftercare and warranty support, we would not choose to buy from Granthams again.

This is my second accessory purchase from this store, and again Im really happy with the service and product I received. The guy in the accessory dept is very helpful, friendly and did what he said he would do. Would have no hesitation in buying accessories again from them.

We had an excellent service from our sales rep Andy at the Grantham base. He was extremely professional, kept in touch on a regular basis with updates on our caravan exchange for a new coachman and made us feel very confident in the sale. Andy even booked us into a local site free of charge on the day that we picked our van up because he knew we had a long journey home. Our dog Barney was also well taken care off with regular treats during the paperwork completion. I would highly recommend him if you want stress free sale with an expert in his field. Andy is a credit to the company. Thank you.

We have always taken our Caravan to Grantham's in Retford for service and repair and received great service from all the team there.
When we decided to sell our caravan, Grantham informed us that they have now started to operate a ' sale or return' policy. The caravan was sold within 2 weeks. The price we got from Grantham's was very competitive and a lot higher than we could have got as a trade in. Yet again and not surprisingly, great service, friendly, polite and informative. Cannot thank them enough

Grantham's After sales Department is exactly as another reviewer has said - NOT FIT FOR PURPOSE.
To not have a telephone service, and to force customers to contact via online only is suspiciously slippery. Then when emails are not even responded to - is just appalling!
Granthams CEO - where are you? Why aren't you addressing this shoddy service? I'm clearly not the only customer who is frustrated and upset by this and you don't seem to care!

Can't praise these people enough, 1st class product, service, and delivery. Cheers

Before I made my order I took the time to look on trustpilot first and I was more than happy to put my order in on the reviews I read
The website was simple to use and my order was out for delivery the next day
I have shopped with Grantham’s before the quality and service is excellent
Keep up the good work
JB

Excellent service great communication

Everything from start to finish was brilliant. Excellent customer service and quality product at a fantastic price.
Will definitely be recommending to my friends and will return for all of my future servicing and other caravan needs.

Excellent service from a very pleasant and helpful gentleman the price was very good and the towing cover that I ordered is on its way within 24hrs, if we are near Grantham with the caravan we will defo be calling in to see what goodies they can tempt us with. Thanks again for super service
Regards
George Baird

Excellent service, ordered on Saturday, delivered the following Tuesday

Very fast delivery and great customer telephone service. Can recommend!

Good product good time for delivery

Really impressed with the service we received with Grantham's...Ordered 2 Isabella camping chairs on the website & received them within 48 hours...Lovely chairs.
Hope we receive a discount code & then we'll order the footrests to match the chairs!....Many thanks Granthams

Very quick delivery, well packed, good quality item. Would highly recommend