The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... Toon meer
Bedrijf heeft geantwoord
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Ordered a gift for my cousin moving into her new home in Longford. I live in England, her gift was delivered within 4 days, it was so easy and straight forward no stress ordering from your website.... Toon meer
Bedrijf heeft geantwoord
I realised I had ordered the wrong wine and contacted Grape & Bean to ask if they could send the correct one instead. I was in touch with Margaret, and she was absolutely fantastic – so helpful, under... Toon meer
Bedrijf heeft geantwoord
Love the coffe mugs I got, wish they had more on stock. The chocolate cherries were delicious so is the strawberry jam. Definitely quality products. Shipping costs are reasonable considering how well... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide
Contactgegevens
Portlaoise, R32DYX4, Dublin Road, Ierland
- +353 57 8656178
- hello@grapeandbean.ie
- grapeandbean.ie
4,8
Uitstekend
208 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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It was a gift for someone else but they…
It was a gift for someone else but they rang to say it was beautiful so thank you very much!
26 november 2025
Antwoord van Grape & Bean
Thank you for your order and kind review. We're glad they liked the gift 😊
Antwoord van Grape & Bean
Thank you Caroline
The recipient of the gift hamper was…
The recipient of the gift hamper was very pleased
2 december 2025
Antwoord van Grape & Bean
Thanks for the review John. I'm glad the recipient was pleased 🙏
From start to finish I ordered
From start to finish I ordered. Here next day.Beautifully boxed 📦 and so personal ill buy again .So go on treat someone or maybe yourself
2 december 2025
Antwoord van Grape & Bean
Thanks Sheila. We're very happy to help :)
Antwoord van Grape & Bean
Thank you 😊
Delicious coffee
Lovely coffee, great service and delivered very quickly by a small Irish company.
28 november 2025
Antwoord van Grape & Bean
Thank you 🙏
Antwoord van Grape & Bean
Thank you Sandra 😊
Fantastic quality chocolate and fast…
Fantastic quality chocolate and fast delivery service
19 november 2025
Antwoord van Grape & Bean
Thanks Emma
Bought as a gift and recipient was…
Bought as a gift and recipient was delighted with it
13 november 2025
Antwoord van Grape & Bean
Thank you Carmel
Btl of wine missing missing from both…
Btl of wine missing missing from both hampers. Still waiting for refund, had to get chargeback.
13 oktober 2025
Antwoord van Grape & Bean
Hi Nuala
I am very sorry that you had that experience. You are right. We forgot to include an item in your hamper. There is no excuse. It was our mistake.
Our number one priority every day is to make our customers happy. That's it. So when we mess up, we do everything we can to make sure it won't happen again. In this case, we called in all our staff and re-trained the picking process again. We have also initiated a new double and triple check procedure.
We did issue a refund to you immediately. You would have seen the screenshot of the confirmation that we sent you. When you said that your bank was refunding you, were were happy that you seemed happy with that. Your bank contacted us for authorisation for the refund and charged us a whoping fee on top. We authorised that immediately so that you would not experience a delay. I really hope that they have refunded you by now.
As the owners of a small family business, we apologise again for your experience.
I hope you don't mind me taking this opportunity to assure you and anyone reading, that this was a once off. Thankfully the vast majority of our reviews are 5 stars. To be honest, we can't afford to be getting anything else. All we have is our reputation.
Thank you for choosing us in the first place and if you are brave enough to choose us again, we promise to prove ourselves to you 100%. If not, we understand and apologise again for our mistake.
All the best
Tony & Margaret
I was really disappointed my order…
I was really disappointed my order arrived 3 days later instead of 24 hours later. Also my message was not delivered with the gift so my sister had no idea who had sent it. it was a complete disappoiontment and i wont be using you again
5 november 2025
Antwoord van Grape & Bean
Hello Eithne
Please accept our apologies for your experience. We are also disappointed. Our goal is simply to make people happy, both the sender and receiver of a gift.
We did include the message but a new member of staff put it on a card, thinking that it would be a nice added extra in the gift. Unfortunately, these can get lost in the packaging sometime. That's why we normaly print the messages and stick them on the inside lid so the recipients can't miss it.
As for the timelines, we shipped the order the day after your order came in in the evening. Our courier delivered it the day after that. This is about as quick as it gets in Ireland. However, I am sorry that we did not meet expectation on this. It may have come from our "Thank You" email where we say that our couriers usually deliver within 24 hours. Of course, we have to receive the order, prepare it and give it to them first. We will review this choice of wording in case anyone else takes it up that way.
Hopefully, you can accept our apologies and the sincerity of our response. It can be difficult to convey the sincerity in this situation but please note that bad reviews are taken very very seriously here. As a small family business, all we have is our reputation. We put our heart and soul into making people happy every day. Thankfully our 5 star reviews indicate that we acheive that most times.
We regret that we were unable to impress you this time but I promise that we will continue to try our best to make all our customers happy every day.
All the best
Tony & Margaret
Antwoord van Grape & Bean
Thank you so much Jessica
Excellent, efficient service!
So easy to order online and delivery was within 2 days. Fast and efficient service, would definitely recommend and use again
29 oktober 2025
Antwoord van Grape & Bean
Thank you very much Pauline
Antwoord van Grape & Bean
Thanks Ger
Such great service from Grape & Bean
Such great service from Grape & Bean. I placed my order in a bit of a hurry and made multiple mistakes (wrong address/dispatch date). Mags was so quick to help and sort it all out. My sister received her bubbly and chocolates in time for her birthday. Thank you.
I will definitely be ordering from Grape & Bean in the future.
16 oktober 2025
Antwoord van Grape & Bean
Thank you very much Jenna 🙏
I love Grape 🍇& Bean🫘 they stock a…
I love Grape 🍇& Bean🫘 they stock a fabulous & varied selection of hampers.
Who doesn't love a Hamper!! I find there's something for every occasion & every taste 😁
12 oktober 2025
Antwoord van Grape & Bean
Thank you for your lovely review Kirsty 🙏
My friend loved her gift hamper for her…
My friend loved her gift hamper for her 40th birthday! Fast delivery and beautifully presented
7 oktober 2025
Antwoord van Grape & Bean
Thank you Klara. We're delighted to hear your friend loved her gift 🙏
Quality Product and Quality Service
Quality product delivered right on time. Very good delivery tracking and communication. Highly recommend.
17 oktober 2025
Antwoord van Grape & Bean
Thank you for ypour support Brian
Lovely family business
Great company for all your gifts & hampers! Excellent choices! Great customer service. Definitely recommended ☘️
9 oktober 2025
Antwoord van Grape & Bean
Thank you for your support Helen. Especially when there were a couple fo hiccups. I'm glad we were able to help sort them out for you. Thanks again. Tony and the G&B Team
Delivery was super fast and the items I…
Delivery was super fast and the items I ordered where very well packed
7 oktober 2025
Antwoord van Grape & Bean
Thank you Padraic
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