The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... Toon meer
Bedrijf heeft geantwoord
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Ordered a gift for my cousin moving into her new home in Longford. I live in England, her gift was delivered within 4 days, it was so easy and straight forward no stress ordering from your website.... Toon meer
Bedrijf heeft geantwoord
I realised I had ordered the wrong wine and contacted Grape & Bean to ask if they could send the correct one instead. I was in touch with Margaret, and she was absolutely fantastic – so helpful, under... Toon meer
Bedrijf heeft geantwoord
Love the coffe mugs I got, wish they had more on stock. The chocolate cherries were delicious so is the strawberry jam. Definitely quality products. Shipping costs are reasonable considering how well... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide
Contactgegevens
Portlaoise, R32DYX4, Dublin Road, Ierland
- +353 57 8656178
- hello@grapeandbean.ie
- grapeandbean.ie
4,8
Uitstekend
208 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to order and choose products
Easy to order and choose products.
The person who received the hamper, was really impressed and delighted with it
29 april 2024
Antwoord van Grape & Bean
Thanks for your order and kind feedback. All the best from Grape & Bean
Excellent reliable service
This is my third time to order with Grape & Bean. Always reliable and quick service. Presentation of the wine box is great and our clients are happy to receive them.
26 april 2024
Antwoord van Grape & Bean
Thanks Carmela. Your review is very much appreciated. As are your orders :) We promise to keep doing our best every time
The hamper arrived a day late
The hamper arrived a day late, which was annoying since it was a birthday present and the recipient went away on holiday the next day. I did note that the package spent a long time being processed by DPD, so probably not G&B’s fault. I am unable to comment on the contents as yet.
29 april 2024
Antwoord van Grape & Bean
Hi Chris
I'm sorry to hear that you were disappointed. Thanks for letting us know though.
We do communicate that our couriers don't deliver at the weekend (in our shipping information on the product page and elsewhere) but we are going to try to find ways to make that clearer.
We received your order at the weekend so the earliest we could ship was monday for delivery Tuesday.
Our goal is for both the sender and recipient to be happy so this is important to us.
Thanks for your order and feedback
All the best
Tony
Super fast delivery
Super fast delivery, excellent customer service & very pleasant to deal with. I definitely recommend this company &!the people who run it.
8 april 2024
Antwoord van Grape & Bean
Thank you Louise. We appreciate your kind words very much :)
Lovely case of wine at a good price
The case arrived a day after ordering it. The wine was lovely and good value.
3 april 2024
Antwoord van Grape & Bean
Thanks Jenny
Was very happy with how quick my order…
I waas very happy with how quickly my order was delivered.
My friend really enjoyed the bubbly,chocolates by candle light. I'll ne using your company in the future.
Thank you.
25 maart 2024
Antwoord van Grape & Bean
Thank you Margaret
Antwoord van Grape & Bean
Thanks Lorna 🙂
The willingness of a staff member to…
The willingness of a staff member to personally deliver a ‘last minute’ significant birthday gift (on the required date rather than having to wait for the courier service the following day) spoke volumes for excellent customer service! Thank you!
20 maart 2024
Antwoord van Grape & Bean
Thanks Pat
Excellent help from Margaret with my…
Excellent help from Margaret with my order. Care and attention to detail.
7 maart 2024
Antwoord van Grape & Bean
Thank you very much Liam
The website seemed to have issues with…
The website seemed to have issues with ordering delivery to Dublin but billing in the UK. Also, I discovered there is no messaging ie nowhere to write a birthday message (!!?!) to my 92 yr Aunt. I selected Grape & Bean as they offer Irish produce and non-alcoholic hampers that don’t include toffee or really sugary gifts. However, it’s not clear when the delivery date is. The hampers appear good, however the website really needs to be updated
8 maart 2024
Review zonder uitnodiging
Antwoord van Grape & Bean
Hi Susan
Thanks for the feedback
Those things are possible and are used every day by our customers but I would be very interested to hear more about your experience (in case there is something else we need to do).
Please feel free to email me on tony@grapeandbean.ie and we will try to figure this out for you.
All the best
Tony
The shopping experience was very easy&…
The shopping experience was very easy& they e mailed me a reminder . My friend was delighted with her hamper and the packaging
16 februari 2024
Antwoord van Grape & Bean
That's great Rosemary. Thank you for the review ☺️
Easy button for a thoughtful gift!
Very easy and clear online site to navigate, great selection and groupings for various events and food restrictions. Timely delivery and reasonably priced. The food and beverage offerings were varied and quality!
15 februari 2024
Antwoord van Grape & Bean
Thank you for the great review 😊
Antwoord van Grape & Bean
Thanks David 🙂
Really liked the cheese board I…
Really liked the cheese board I ordered, very good quality. Service was excellent, easy and my order arrived very fast!
19 januari 2024
Antwoord van Grape & Bean
Thanks Mary 😊
Excellent product for a gift and great…
Excellent product for a gift and great service. The only issue I had was that your delivery courier just left the product that I purchased as a gift on the doorstep of the recipients home which was very disappointing, as it is a food product.
8 januari 2024
Antwoord van Grape & Bean
Thanks for the feedback Mark. We will look into that and keep trying to improve. All the best
Absolutely brilliant hamper
Absolutely brilliant hamper - my parents loved it and commented on how well presented it was. Was delivered early, well before my dad's birthday which was perfect as otherwise I'd be worrying it wouldn't arrive on time! There was very good communication and it was a great service from start to finish. Wouldn't hesitate to order again from Grape and Bean!
4 januari 2024
Review zonder uitnodiging
Antwoord van Grape & Bean
Thank you for the great review! We are always delighted when both Sender and Recipients are happy. That's what we're here for :)
Antwoord van Grape & Bean
Thanks Pauline
Excellent product and service
29 november 2023
Antwoord van Grape & Bean
Thank you Liam. Have a lovely Christmas 🎄
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