The best wine and customer service ever! Over time I have contacted their customer service twice. Both times this company has gone above and beyond answering my questions. They stopped shipping to Mi... Toon meer
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Lees wat reviewers zeggen
Gratsi......Great tasting wine at a great pricepoint. Who knew box wine could be so good? Also, exceptional customer service. Rapid response time and very helpful. Gratsi!
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order. I love the stories, music suggestions, and meal recipes to accompany the wines. What... Toon meer
Very vague answer, if I order on Thursday, you should be working with UPS to get a a delivery date ( at least the day of the week), since I need to be home to sign for this, I need at least the day it... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Contactgegevens
Verenigde Staten
- help@gratsi.com
- gratsi.com
4,3
Uitstekend
390 reviews
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great customer service and quick to…
Great customer service and quick to solve my issue on not having to wait all day on UPS to deliver! I can have it shipped to my local UPS location!!!
2 maart 2026
Review zonder uitnodiging
Ordered 5 days ago and still hasn't…
Ordered 5 days ago and still hasn't shipped. You say it's a supplier's issue but it didn't mention that when I was ordering. I wanted it for a gathering i am having and now have nothing. I will have to go out and spend more money now. You shouldn't sell something you do not have. Very disappointed 😞
2 maart 2026
Review zonder uitnodiging
Responsive, timely
Prompt, thorough, and professional response. Felt conversational, not scritped.
2 maart 2026
Review zonder uitnodiging
Horrible
Horrible. Total scam. They don’t have wine to ship. You might get it next year.
1 maart 2026
Review zonder uitnodiging
Antwoord van Gratsi Wine
We’re sorry for the frustration. Your order fell within a shipping delay notice, and a full refund was issued and the order canceled.
Joymela was amazing
Joymela was amazing! I submitted an email to update my shipping address and she responded very promptly and was extremely assistive!
1 maart 2026
Review zonder uitnodiging
Very responsive to questions
Very responsive to questions and felt very valued as a customer.
28 februari 2026
Review zonder uitnodiging
Had a prompt answer to my email
Had a prompt answer to my email.
The email answered all my concerns, which I will let others know.
I love your wine- it is great!
Thank you.
Marilyn v
27 februari 2026
Review zonder uitnodiging
Ahhh it was easy..
Ahhh it was easy... i just write an e-mail and in matter of seconds i received an answer...!!!
27 februari 2026
Review zonder uitnodiging
Gratsi gave me the information that I…
Gratsi gave me the information that I was asking. Sad to hear the supply is low but, they offered 10% off for the inconvenience. ❤️ I am waiting (with my glass ) for my order to be delivered.
Love 💕 much!
27 februari 2026
Review zonder uitnodiging
Fantastic customer service
Fantastic customer service. Responsive and understanding and willing to make the customer satisfied. 5 stars!
26 februari 2026
Review zonder uitnodiging
Quick response why shipment was delayed…
Quick response why shipment was delayed and also gave me a couple of options for the inconvenience. Great customer service!
26 februari 2026
Review zonder uitnodiging
The red wine is TASTY!
The red wine is tasty! I’m a big fan and on my 3rd order. Their customer service is also very responsive and fair, which makes for a good experience for once!
26 februari 2026
Review zonder uitnodiging
Thank you for your prompt reply
Thank you for your prompt reply. I was home the other time and had the gate at the end of the driveway open. I can’t hear if they don’t honk the horn. The driver can leave my order just beyond the gate and it will be fine. It says I have to sign for it but if the driver doesn’t alert me I won’t know they are here. Is it possible for you to instruct the driver to leave it just beyond the gate behind the trash can and I will get it?
25 februari 2026
Review zonder uitnodiging
Gratsi wine is the best.
18 februari 2026
Review zonder uitnodiging
I wasn’t able to be home when my…
I wasn’t able to be home when my shipment was supposed to arrive so I sent an email explaining that. I never expected to hear from anyone but within a few hours I got a response and a new delivery date was chosen. Excellent customer service, oh and the wine is delicious!!!
25 februari 2026
Review zonder uitnodiging
Very fast and customer centered…
Very fast and customer centered response.
25 februari 2026
Review zonder uitnodiging
Love Gratsi Wine!🍷
Love Gratsi Wine!🍷
Customer Service is the Best and reply quickly!!
25 februari 2026
Review zonder uitnodiging
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