Gray-Nicolls Reviews 43

Very good quality bat ordered for my son,
However, it was too heavy for him.
The bat was returned and a refund was issued.
I am very happy with the experience and will order again in the future.

Worst service .Please don't send your valuble bat .My bat worth £750 i payed for full service in one net session my bat broken.£750 +£95 =£845 .Now they said look up there TCS.And
they give 40% discount to use the same service. As a business person money is not the matter.I trust and give my bat .As a player I don't have my bat for 5 weeks .Its really hurts me.
Thankyou
Sanjay

MADE 3 PURCHASES IN THE PAST FEW WEEKS.

SIMPLE AND EASY PROCESS, DELIVERY TO ISLEOF MAN DONE IN 2-3 DAYS OF ORDERING.

EXCELLENT SERVICE DELIVERY CHAPS.

I needed a 2lb cricket bat and linseed oil. Got just that in under three minutes on your site, which was simples to navigate ,as the meerkat says. Recommend to all cricketers ; deal with Gray-Nicolls and be happy.

Suberb 😍 service. On time, very good. Perfect for keeping the sunshine off.

Good delivery feed back and prompt delivery of velocity rubber cricket shoes. They are great and so comfortable.

Fantastic product 👍superb quality

I bought some Clads (they fitted my Kookabarra pads), Velocity Track Trousers Men's Black (selected my exact size and they fit over my thigh guard...id suggest 1 size up if your concerned) and Players 3.0 Black Adult Spike Shoes (spikes came loose and lost 5 despite tightening twice...used thread lock and they have not loosened in 2 games...suggest you use thread lock directly after purchase). All product quality is excellent and from order to delivery i was kept informed and my items were delivered within 3 days

I purchased the Gray Nicolls Mini Game International as a gift for a young child. Unfortunately, the item arrived damaged.

When I contacted customer services, I was told that the product is not intended as a toy, but rather as a display item for a desk or clubhouse. I found this surprising, as the product is clearly advertised as a children’s play set.

I called again the following day and was given the same explanation. Over a month later, the item is still being advertised in the same way, and I am still waiting for my refund.

I would appreciate an update on the status of my refund and clarification on how this product is being marketed, as the current situation is both confusing and disappointing.

Really poor customer service if there is a fault. I purchased a bat for my grandson and it split at his first practice. I have emailed with photo. Called and tried to do the return on line. NO response

Turn around of personalised kit was excellent, and quality is brilliant, compared to another cricket company, would highly recommend

Excellent service. We have been with Grey - Nicolls since last year. We ordered the full kit for my son, and he loved the quality of the products at an excellent price. Also, we order quite a few items regularly, and the service is exceptionally fast. Free returns are also a benefit if needed.

Products look good and are good quality. I just had an issue with the thigh pads which were youth size (I'm an adult), but won't stay in position because the elastic is too stretchy and I can't pull it tight enough to be firmly held in place

Good service, excellent product. I have been using Gray Nicolas go over 20 year. Never had any problem. Customer service v good.

Gray-Nicolls website is easy to use. The range of equipment is excellent and the quality is very good. Speedy delivery and easy facility to return items if there is a problem. Very happy repeat customer.

I have been buying all sort of products from gray nicols for long time, never disappointed.
Even when a bat once was broken after couple of matches, once returned, refunded promptly.
Bought a pair of shoes in 2020, its just started to rip apart this year.

Always recommend buying direct from gray nicols.
Only downside is the payment option. They only take cards, no PayPal.
Other than that all good.

Great quality and brilliant fit, arrived on time great service

10/10 service quick and easy responses can’t complain

Gray-Nicolls the company others should try and copy, superb equipment, great service and delivery, not much else to say really!

Great kit - great service. All arrived in good time which pre Christmas is particularly impressive. Thanks GN - superb kit - no surprise that an ever increasing number of pro players at the highest level around the world are using your equipment.